Terms & Conditions

 

By engaging with The Sincura Group of companies you agree to our terms and conditions below. 


The following are the Terms and Conditions of Sincura Concierge Ltd.

Like any company providing a service we are obliged to provide terms and conditions. We pride ourselves on being a fair company and these are in place to protect our relationships with our members, our partners and our company reputation. By becoming a member you agree to our terms and conditions, the key point being highlighted in bold below.


SCHEDULE [1]

TERMS AND CONDITIONS – PLEASE READ THESE CAREFULLY.

1. DEFINITIONS

In this Agreement, the following words shall have the following meanings:


1.1 “Fees” means membership fees as set out by The Sincura Group in section 4 to this Agreement.

1.2 “Affiliate” means a supplier which we, acting as your agent and not as a principal, have introduced to you or engaged for you to carry out services at your request and whose ability has been approved by us and who at the date we introduce them to you have the necessary statutory qualifications (if applicable) and insurance to carry out the Services.

1.3 “Third Party Supplier” means a third party e.g. plumber, which The Sincura Group, acting as your agent and not as a principal, have introduced to you or secured services for you as requested.

1.4 “Website” means www.thesincuragroup.com

1.5 “Contract” means the treaty for the provision of services which shall be governed by these Terms and Conditions.

1.6 “Payment Card” means credit/debit or charge card of which we hold the details.


2. RULES



2.1 Details provided to The Sincura Group when applying for membership must be both accurate and true, this is an ongoing obligation and The Sincura Group must be notified of any changes to details a soon as reasonably possible. Incorrect or fraudulent information provided by you to The Sincura Group may invalidate your membership and/or lead to legal proceedings

2.2 This Membership is limited to you unless previously agreed; you are responsible for ensuring that no other individual or organisation uses your membership. The Sincura Group must be notified immediately by email if your membership card is lost or stolen.

2.3 Benefits and services are only available to members who have no outstanding Fees and whose credit, if provided by The Sincura Group, is within the limit agreed in writing with The Sincura Group.

2.4 All details you provide to us relating to purchasing or booking goods and/or services are both accurate and true and the payment card you are using is your own and has sufficient funds to cover the cost of the goods and/or services.

2.5 You agree not to impersonate any other person or entity or to use a false name.



3. BENEFITS



3.1 The Sincura Group membership entitles you to all benefits listed on our website. These are constantly being negotiated and new benefits added. In addition The Sincura Group shall endeavour to provide any lawful, proper and moral service requested by its members.

3.2 Services are subject to the terms and conditions of the affiliate or third party supplier. For travel services please note that The Sincura Group is not an authorised travel agent or tour operator but will provide services through an accredited affiliate.

3.3 We will issue your membership card and welcome pack as soon as possible following collection of your initial membership fee. The Sincura Group membership card remains the property of The Sincura Group.


4. MEMBERSHIP FEES



4.1 Membership is subject to a minimum period of six months.

4.1.1 You are entitled to an initial 14 day grace period should you change your mind on membership, during which time you can cancel your membership immediately. You will be charged for the entire first month of your membership to cover the administration costs.

4.1.2 In the case of promotions this period may vary, this will be clearly stated in the promotion.

4.1.3 Membership is automatically renewed unless terminated by the member. (See 5. Termination)

4.2 Current membership fees are shown on the webpage by clicking the Join button. Any increase will be notified in the same location and through email three months before taking effect. Bespoke memberships are agreed on a per-case basis.

4.3 Membership fees are paid monthly in advance by direct debit or payment card. You authorise The Sincura Group to deduct membership fees by direct debit or payment card.

4.4 Annual membership is available at a discounted rate of 10%.

4.5 On request The Sincura Group can provide an invoice for membership, the first payment of which shall deem the membership active for the time period set out in the invoice

4.6 We do not store credit card details nor do we share financial details with any 3rd parties

4.7 If your account falls in to arrears for 2 weeks then it will be put into a 'suspended' state. During this time you will continue to receive members' newsletters but we will be unable to fulfil any requests you have. You will still be charged for your membership fees while your account is in a suspended state. A further monthly administration fee of £50 will be charged to your account if it has been in arrears for over 60 days.

4.8 Please allow us up to 2 business days to activate your membership after registering. You will be sent an email to confirm your membership is active and an email introduction to the dedicated members' team.  You will be sent your membership pack including your membership card via first class mail and should receive this within 7 days of completing your membership.

4.9 On request we do offer our time and services on an adhoc basis to non members. This is charged at an hourly rate.of £50+VAT per hour (or part of an hour) for general chrome services, or £95+VAT per hour (or part of an hour) for our chrome elite services (managed by our senior concierge mangers). 


5. TERMINATION



5.1 You are entitled to an initial 14 day grace period should you change your mind on membership, during which time you can cancel your membership immediately. You will only be charged for 1 month's membership, though if you have received complimentary services (such as tickets/events) during your grace period you will be required to pay the market value of these prior to cancelling your account.

5.1 After your grace period, If you do not wish to renew Membership you must notify the membership team via email to membership@thesincuragroup.com and provide 28 days notice. You must return your The Sincura Group membership card by registered post within this period.

5.2 Your membership card must also be returned if membership is withdrawn. The Sincura Group reserves the right to withdraw or suspend your membership if it believes that your actions are detrimental to either The Sincura Group or your fellow members.

5.3 Any outstanding payments owed to The Sincura Group will be taken from your registered credit card upon termination of your membership.

5.4 There is no refund available for membership fees for periods during your registered membership

5.5 If you have terminated your membership and wish to re-activate it you may do so by either emailing the membership team or your concierge or through re-registering on the website. One re-activated your membership will be deemed as a new membership.



6. GENERAL



6.1 Where a service requires a deposit to be paid you hereby authorise us to debit your Payment Card for the amount of any deposit paid by us on your behalf. This may be forfeited, subject to the terms and conditions of the service, as a result of cancellation.

6.2 Members are eligible for six hours of The Sincura Group’s time per month for a Tickets or Chrome member, eight hours of The Sincura Group’s time per month for a Chrome Elite member and unlimited time for ghost members. Though we do offer leeway, if this is exceeded on a regular basis the The Sincura Group and the member will agree a small fee for subsequent time or tasks. Unused time will expire at the end of each month.

6.3 If The Sincura Group is unable to deal with any request, it will inform you as soon as reasonably possible.

6.4 When ordering a product or service or accessing a benefit, you may be required to provide your Payment Card details. If you request and authorise The Sincura Group to use your Payment Card in order to pay a Supplier for products or services, you acknowledge and agree that The Sincura Group shall have no liability in respect of or be responsible in any way whatsoever in respect of the use of your Payment Card provided that The Sincura Group acts in accordance with the instructions issued by you.

6.5 In the event that you ask The Sincura Group to make a purchase on your behalf you hereby authorise The Sincura Group to deduct the amount plus any applicable credit card charges. If payment of any sum due under this agreement is not received by any due date specified for that sum, The Sincura Group shall be entitled to charge interest on the outstanding amount at the rate of 2% above the base lending rate of the Bank of England, accruing daily.

6.6 Occasionally, certain goods and/or services may incur a pre agreed handling fee, you hereby authorise The Sincura Group to debit your Payment Card to cover these.

6.7 Affiliates and benefits are subject to availability and may change from time to time without notice. The Sincura Group shall not be responsible for any actions of Suppliers outside our actual control.

6.8 When purchasing tickets, in some cases, The Sincura Group may have to pay service charges resulting in above face value prices. These will be agreed with the member before any transaction takes place. All sales are final, no refunds or cancellations are issued after you have purchased your tickets.

6.9 The Sincura Group reserves the right to withdraw any services and/or to refuse to supply the services requested.

6.10 Where action has commenced following your instruction, it is at the discretion of the relevant affiliate as to whether this action may be cancelled.

6.11 Telephone calls to The Sincura Group may be monitored or recorded for training and quality control purposes.

6.12 The content of the website is the property of, or licensed to, The Sincura Group. Use of this material is strictly limited to members and no copying or use of content is allowed without The Sincura Group’s consent.

6.13 You are responsible for your membership card, lost membership cards may be replaced at a charge of £10.

6.14 Your service is available during the times set out in your membership and shown on our website. If assigned a personal concierge manager, though all endeavours will be made for this manager to be available for you at these times, there will be occasions when they not. Our team as a whole will endeavour to manage any requests when your manager is unavailable.


7. LIABILITY



7.1 The Sincura Group shall use reasonable endeavour to secure goods and/or services on behalf of the member. In the case of goods and/or services supplied by affiliates or third parties, then The Sincura Group is acting as your agent using reasonable care in selecting the supplier and ensuring the order is placed in accordance with your wishes, the contract for the purchase of these goods and/or services is made between you and the relevant supplier. Your rights and remedies are against the Supplier. Nothing in these Terms and Conditions is designed to give any other person any rights or remedies under the Contracts (Rights of Third Parties) Act 1999.

7.2 Tickets will be dispatched by courier or Royal Mail, The Sincura Group and/or its affiliates cannot be held liable for any failure by the Royal Mail to deliver your tickets. Shipping fees are non-refundable and only the return of the face value of the tickets can be guaranteed where events are cancelled directly by the artist or promoter.

7.3 You agree that any contract entered into by you with any affiliate is an independent contract. The Sincura Group hereby disclaims any and all liability for any act or omission of any affiliate or any loss incurred by you as a result of any act or omission of affiliates whether or not arranged by The Sincura Group.

7.4 The Sincura Group accepts no liability for any losses or claims arising from any inability to access the site or any failure to complete a transaction.

7.5 The Sincura Group accepts no liability to members for any loss, damage, costs, expenses or other claims for compensation arising from requests or instructions supplied by you which are incomplete, incorrect or inaccurate or arising from their late/non arrival, or any other fault by you.

7.6 You are deemed responsible for, and shall use your own skill and judgement as to the quality, value and suitability of such information and suggestions in relation to deciding whether to enter into any contract with any third party for the supply goods or services.

7.7 The Sincura Group will not be held responsible for products and services offered by The Sincura Group as agents for the affiliates or third parties or for any aspect of the relationship between you and any particular affiliate or third party. The Sincura Group will, however, do everything it reasonably can to assist you in any transactions you have with the Supplier.

7.8 With the exception of death and personal injury caused by the negligence of The Sincura Group or as expressly provided for in these terms and conditions, The Sincura Group shall not be liable for any loss, cost, expense or damage of any nature whatever (direct or indirect) resulting from the provision of the services or your reliance upon the information and suggestions provided by The Sincura Group and the resulting supply of goods and services to you by any third party.

7.9 Except in respect of death and personal injury and subject to the provisions of these terms and conditions, The Sincura Group’s maximum liability to you for breach of any of its obligations hereunder shall be limited to the value of the quarterly membership fee and the charge for the services to be provided.

7.10 The Sincura Group assumes no responsibility nor endorses the content for any links from the site and as such shall not be held responsible or liable for any loss or damages caused or alleged to have been caused.

7.11 Force majeure – The Sincura Group shall have no liability under or be deemed to be in breach of this agreement for any delays or failures in performance of this agreement which result from circumstances beyond their reasonable control. The Sincura Group shall promptly notify you when such circumstances cause a delay or failure in performance and when they cease to do so.

7.12 Any purchases (such as tickets and holidays) made on behalf of the member by the Sincura Group will be chargeable to the member. The member will always be informed of the price prior to purchase and only once confirmed by the member will the product be purchased. An email instruction by the member is sufficient to instruct The Sincura Group to proceed with the purchase.

7.13 Invoices will be raised for purchases, or monies taken directly from the members’ credit card where instructed. A credit card handling fee applies to all credit card transactions.

7.14 Though we do ask money to be cleared in The Sincura Group account before purchase, a certain level of credit will be offered to members where short-term timescales apply.

7.15 Any payment made outside reasonable timescales will be subject to an administration fee of £50.

7.16 Cancellation of purchases must be made in writing and any fees incurred will be notified to, and paid by, the client.

7.17 Any booking that does not require prepayment made with a third party (such as restaurant or nightclubs) that is cancelled within 24 hours, or that the member does not show up to, shall incur a fee of £50 per person in the booking group. Our relationships are paramount to our company success and this money is used to rebuild relationships with the venue in question where our company faith is used to initially secure the booking.

7.18 A very small number of exclusive venues and services may require a surcharge to secure a booking or service. Any payment will be advised and confirmed with you prior to booking.


8. DATA PROTECTION



8.1 The Sincura Group will only require the information needed to carry out the tasks you request. Orders are processed by secure server software, which encodes all information you input before it is sent to us.

8.2 Information will only be disclosed to affiliates and third parties who need to know the information in order to process your orders.

8.3 The Sincura Group do log each request received from our members in our CRM system. From this we create profiles and behaviour reports of all of our members in order to better tailor our service to you. From time to time high level reports are shared with selective 3rd parties for overall behaviour - these reports do not contain any member specific details (names, contact details etc). If you do not wish your behaviour details to be included in this report please let us know, we can also show you example reports.

8.4 We will require proof of identity before we are able to disclose personal information to you.

8.5 All data will be stored securely in accordance with European Law



9. APPLICABLE LAW AND JURISDICTION


9.1 These terms and conditions and your The Sincura Group membership are governed by the laws of England and Wales and are subject to the exclusive jurisdiction of the courts of England and Wales. If any term or condition of this Agreement is prohibited by law or judged by a court to be unlawful, void or unenforceable, the provision shall, to the extent required, be severed from this agreement and rendered ineffective as far as possible without modifying the remaining provisions of this agreement, and shall not in any way affect any other circumstances of or the validity or enforcement of this agreement.

9.2 Any change to these terms and conditions will be displayed on the website, in addition notification will be sent out by email and newsletter. Continued use of your Membership constitutes acceptance of the altered terms and conditions.

9.3 This document contains the whole agreement between The Sincura Group and you and supersedes and replaces any prior written or oral agreements, representations or understandings between them. The parties confirm that they have not entered into this agreement on the basis of any representation that is not expressly incorporated into this agreement.

For our full terms and conditions visit http://thesincuragroup.com/terms-and-conditions/


Terms & Conditions of Purchasing Tickets

The following are the Terms and Conditions of Sincura Tickets Ltd.

We detail below the terms and conditions of which Sincura Tickets Entertainment Limited (henceforth referred to as “Sincura Tickets”) takes bookings and makes arrangements on behalf of its Clients. We do not accept any bookings on any other terms.


1. PURCHASE, CANCELLATIONS & REFUNDS
 

Sincura Tickets aims to ensure that package benefits remain available to the Client at all times. If any of the benefits become unavailable, Sincura Tickets will make good faith efforts to see that prior commitments are honoured to the fullest extent possible, but shall not be responsible for any actions of third parties, third party suppliers or events beyond Sincura Tickets’s physical control. If entrance with procured invitation to the event is denied to the Client at no fault of the Client, a full refund will be issued to the Client via credit card or bank/wire transfer within 10 business days.

All sales are final. In the event a purchase results in cancellation by fault of the Client in which Sincura Tickets has acted as a credit agent or vendor on the Clients’ behalf and purchased invitations in advance of payment from the Client for said event, the Client hereby agrees to reimburse Sincura Tickets the full amount due for said invitations.

Refunds will only be issued in the event that Sincura Tickets fails to procure invitations for the Client. Some events are two fold in that an afterparty happens after an award or show or event. If the client attends an afterparty, the cost of this, determined by Sincura Tickets, will be deducted from any refund offered. In the event the venue does not perform the engagement or if invitations to an event are not issued or honoured at no fault of the Client, Sincura Tickets shall issue a full refund to the Client within 10 business days.

Sincura Tickets’s procurement of invitations is subject to the following provisions:

-        Sincura Tickets is not the issuer, original seller or a reseller of invitations. Invitations purchased are not commercial offerings available through retail channels and are sold at prices obtained directly from suppliers, which may include service charges reflecting costs and efforts in obtaining the invitations.

-       Invitation prices are not set by Sincura Tickets and are subject to market conditions and demand.
Sincura Tickets will not be held liable for a venue’s failure or postponements and cannot be held responsible for venue’s inability to hold an event by accident, Acts of God, riots, strikes, labour difficulties, epidemics, any act of any public authority or any other cause, similar or dissimilar, beyond venue’s or Sincura Tickets’s control. In the event of the event being cancelled by the venue, Sincura Tickets will issue a full refund within 10 business days.

Sincura Tickets reserves the right to withdraw any of these services and/or to refuse to supply the services requested and in such case Sincura Tickets will issue an immediate and full refund via wire transfer to Client within 10 business days of contract breach.

If Sincura Tickets is unable to fulfil any request, we will inform the Client as soon as reasonably practicable and in such case Sincura Tickets will issue an immediate and full refund via wire transfer to the Client within 10 business days of contract breach.


2. LIABILITY


Sincura Tickets shall use its reasonable endeavours to provide the services with reasonable care and skill and, as far as reasonably possible, in accordance with the Client’s request and instructions from time to time. Where Sincura Tickets supplies the Client with any goods or services supplied by a third party, then Sincura Tickets is acting as the Client’s agent in sourcing the goods or services. Sincura Tickets will use reasonable care in selecting the supplier and ensuring the order is placed in accordance with the Client’s wishes. For the avoidance of doubt, Sincura Tickets does not and will not provide any representations or recommendations in relation to any of the information and suggestions comprised within the services.


Sincura Tickets will only be liable to deliver the package described in the invoice sent (or the online payment gateway). Any additional event and package information required will be conversed to the client via emails or telephone conversations, however, it should be noted that though all endeavours will be made to ensure this information is accurate, Sincura Tickets will not be held responsible for inaccuracies in this information unless they result in the result in the client being unable to attend the event. Events do change each year and we rely on our previous experience and third party suppliers to provide this information.


The Client’s contract for the purchase of products or services is made with the relevant supplier/partner/vendor only. Sincura Tickets acts as an agent for the supplier/partner/vendor and, unless expressly provided otherwise, all the Client’s rights and remedies are against the supplier/vendor/partner. Sincura Tickets, as the agent of the Client, shall make all reasonable efforts to ensure that the Client receives the products/services as marketed/offered to them.


Sincura Tickets will not be responsible for products and services offered by Sincura Tickets as agents for the suppliers/vendors/partners or for any aspect of the relationship between the Client and any particular supplier/vendor/partner. Sincura Tickets will however do everything it reasonably can to assist the Client in any dealings it has with the supplier/vendor/partner.


The Client agrees that any contract entered into by him/her with any of the suppliers/vendors/partners is an independent contract. Sincura Tickets hereby disclaims any and all liability for any act or omission of any supplier/vendor/partner or any loss incurred by the Client as a result of any act or omission of a supplier/vendor/partner whether or not arranged through Sincura Tickets.


Save in respect of death and personal injury caused by the negligence of Sincura Tickets or as expressly provided for in these Terms and Conditions, Sincura Tickets shall not be liable for any loss, cost, expense or damage of any nature whatever, whether direct or indirect, resulting from the provision of the services or the Client’s reliance upon the information and suggestions provided by Sincura Tickets hereunder and the resulting supply of goods and services to the Client by any third party.


Sincura Tickets shall have no liability to the Client for any loss, damage, costs, expenses or other claims for compensation arising from requests or instructions supplied by the Client which are incomplete, incorrect or inaccurate or arising from their late arrival or non-arrival, or any other fault of the Client.


Save in respect of death and personal injury and subject to the provisions of these Terms and Conditions, Sincura Tickets’s maximum liability to the Client for breach of any of its obligations hereunder shall be limited to the value of the services and the charge for the services to be provided.


This section applies only to the extent permitted by law.


3. APPLICABLE LAW AND JURISDICTION


These Terms and Conditions and the Client’s services with Sincura Tickets are governed by the laws of England and Wales and are subject to the exclusive jurisdiction of the courts of England and Wales.

 

4. Interest…
Sincura Tickets reserves the right to charge interest at the rate of 2.5% per month over base rate compounded monthly on all overdue accounts.

 

5. Availability…
All arrangements offered are subject to availability at the time of booking.

 

6. Acceptance…
The making of a booking with us, however confirmed, shall be deemed as acceptance by the client of the above terms and conditions.

 

7. English Law…
This contract shall be governed by English Law and shall be subject to the sole jurisdiction of the English Courts.