All of the top luxury brands have one thing in common - they are experts in offering the highest levels of service when introducing new products to their customers; from personal consultation through to aftersales...but why stop there?
Offering concierge services to key clients ensures your brand is involved in every aspect of their lives; whether that's organising a table at an exclusive restaurant, securing VIP tickets to a sold-out event, or searching for the perfect property when relocating - there will be no end to your service offering.
A key benefit of assisting in every aspect of your client's lives is the ability to know their preferences and behaviour.
For example, our clients are able to know what brand of champagne to serve their clients when they visit their showroom, they know if they are planning a trip and are likely to require a new wardrobe, or if they are planning to move house and may therefore require new home furnishings. This key knowledge allows our clients to offer a more personalised service with those 'little touches', which are proven to improve brand loyalty and subsequently increase sales.
Our clients include the world's best fine watch and fine jewellery brands, motor vehicle manufacturers, superyacht charter and sales, fashion brands, private aviation charter and sales, and global retail groups.
• Having the best response times to client requests.
• Having the best feedback and client experiences.
• Having the best access from sold out tickets to hard to get reservations.
• Having the best senior staff with expert knowledge, from ex Maître-D’s at Michelin restaurants to broadsheet Travel writers.
• Having the most advanced technology and behaviour algorithms so you can understand your clients.
• Being the best priced concierge service on the market
• Offering a fully global service to support your clients 24/7, 365 days a year, anywhere in the world.
Our in-house system is specifically developed to maximise our service levels for clients and members. In development for over 5 years, our system ensures that we efficiently manage requests for many clients, at the fraction of the staff and costs of others within the market.
Behavioural analytics combined with a full reporting suite ensures we understand the requirements of our clients, shows current trends and helps shape future strategies and promotions.
Overview: Revolut Ltd are an innovative digital banking service providing their 6 million users with a pre-paid MasterCard or VISA and an app that allows access to currency exchange and other useful services. In 2018 Revolut introduced their metal card, the top tier membership offering premium services including a worldwide concierge. This concierge was managed and run by Sincura White Label, and involved a dedicated team of over 20 concierges, split between the UK and Australian teams, offering 24/7 services to Metal card holders. Revolut Concierge is the only card concierge in the world to offer access to exclusive events including Glastonbury Festival VIP, The Avengers: Endgame film premiere and fan screening, Hamilton in London, Cannes Film festival VVIP packages and a complimentary Wembley stadium private box for client entertainment.
Appointed By: Revolut
Type: 24/7 off-site concierge between UK and Australia offices
SEE EXAMPLE DOCUMENTS BELOW
While other concierges boasted that they will acknowledge a request within 3 hours – we didn’t believe that’s was good enough. On average it took less than 2 minutes for a client to receive an email acknowledging that their request has been received, viewed, loaded and allocated to an expert to start working on.
We closed over 50% of requests within 10 minutes, 80% within 3 hours and 99% within 1 business day. In fact, in the same time that other concierge services would take to reply to your message we would have the clients sat in their restaurant enjoying their meal organised by us.
The numbers below show how we compared on a like-for-like service with the Ten Group when they ran the same account.
Sincura still maintain a fantastic relationship with Revolut and are happy to provide references of our service with them if required
500+ member requests were processed each day through the service, and the concierge team maintained an average response time of under 2 minutes with a complaint rate of 0.01%. No other concierge in the world maintained these statistics.
We openly publish the Revolut feedback as we are so proud of what our clients are saying about us. We are the only concierge confident enough to do this and be judged by our clients. You can read the comments people leave for us - click below to see more.
Repeatedly voted the world's best concierge, by being powered by Sincura your members have access to thousands of benefits and privileges with the best hotels, restaurants, clubs, spas, luxury products and practical services across the globe.. We offer the most extensive range of services in the market all under one roof – out most popular include:
LEADING THE MARKET IN SOURCING VIP TICKETS
The Sincura Tickets team have two mission statements, to source any ticket for any event and beat any market prices. We supply tickets for over 180 hotel concierges, credit cards, and corporate and private clients.
As primary market; we are the providers of ticket agencies and chosen as the ticket partner for the London Olympics.
Our talented team also look after the artists, and produce the events putting us in an enviable position to provide tickets at unbeatable prices.
A selection of our most popular ticket requests include:
FILM AND THEATRE: Including Cannes Film Festival, London Film Festival, Latest Film premieres, Oscars, and BAFTAs.
FASHION: Including London, Paris, Milan and New York Fashion Weeks. Victoria Secrets fashion show and the latest fashion launches.
MUSIC: Including VIP access to leading music festivals worldwide, premium seats at music concerts, access to awards ceromonies.
SPORT: Including exclusive VIP and regular tickets for all sporting events such as football, boxing, rugby, F1 and cricket
SOCIETY: Including Balls and Galas, Celebrity events (eg Heidi Klum’s Halloween Party, Elton John’s black tie and tiara ball, Leonardo DiCaprio charity event), Award Ceremonies, and Exclusive society events (eg Vienna’ Masquerade Ball)
ATTRACTIONS: Including London sightseeing (eg London Eye, Zoo, River cruises, museums, tours)
🛎️ Example request: I am looking for two tickets to the upcoming James Bond film premiere. Please can you secure these tickets for me?
OUR ONE STOP SHOP FOR EVERYTHING TRAVEL RELATED
Our worldwide partnerships ensure the Sincura VIP experience is with you on your travels.
Members enjoy local insider knowledge, use of airport lounges, preferential rates with our partner airlines, upgrades at hotels, use of our international car service, access to the finest restaurants and nightlife, as well as tickets to the most exclusive events from the Monaco Grand Prix to Cannes Film Festival.
We pride ourselves providing a unique travel service to members; from the booking to the return journey – a truly personal service. Headed up by Olivia, our team of travel consultants work with hundreds of destinations whether it be once in a lifetime trip, a family holiday or a weekend away. We offer you the best financial protection in the industry and are fully ATOL covered.
What we can offer:
FLIGHTS: Business Travel; Check up-to-date flight times; Book flights; Book airport lounges.
CARS AND CHAUFFERS: Chauffeur service; Car hire; Parking.
HOLIDAYS: Recommendations and itinerary building based on city, budget, duration of stay, and likes/dislikes; Local reports and information.
VISAS: VISA acquisition help; Local Embassy news.
VIP SERVICES: Local hosts; personal protection; personal assistants.
🛎️ Example request: Can you recommend the best destinations to travel for winter sun with my family of 5 (two adults, two teenagers, and a small baby). We are looking for 7 days, with kids club, and plenty of entertainment. Please also help with the travel itinerary whilst there.
OUR HASSLE-FREE PREMIUM RESTAURANT RESERVATION SERVICE
We pride ourselves on our exceptional knowledge of the world’s gastronomic scene. Our highly skilled team include former Michelin Maître-d’s and food critics all up to date with the latest launches, menu changes, and popular hot spots.
Members can enjoy advice of where to dine to match their culinary tastes, from lively and trendy to quiet and romantic hidden gems, plus a full booking service.
🛎️ Example request: I am looking for a reservation for four people on Wednesday at about 8pm at Gordan Ramsey’s Lucky Cat.
YOUR UNFETTERED ACCESS TO THE PLACES TO BE AND BE SEEN
With relationships and access the most exclusive clubs and private member venues, we work with the owners and decision makers assisting with access exclusive venues and private members clubs to ensure that members receive the very best treatment.
Our partnership’s ensure members access to inaccessible venues, complimentary entry for guests, table bookings and VIP entry with no queuing.
🛎️ Example request: I am looking to gain membership to a number of private members' clubs in London – can you assist me?
HOTEL RESERVATIONS AND RECOMMENDATIONS PAR EXCELLENCE
Our members are welcomed by the most exclusive and luxury hotels in the capital and abroad. Benefits include complimentary upgrades, preferential rates, champagne on arrival and late checkouts. We can create full travel and hotel itineraries to ensure every stay is beyond expectation.
If members have already booked a stay, we will contact the hotel to ensure they’re treated like royalty from the moment of check in.
🛎️ Example request: I am looking to book Soho House New York for 5 days from the 15th January. We would like a medium sized bedroom, with great views, for myself and my girlfriend.
Our team are here for all your ad-hoc enquiries, from asking what the weather will be like tomorrow and where you can find an outdoor tennis court to play, to places to mend your shoes, do your dry-cleaning or top up your mobile phone. Our staff are experts in the city, hand-picked to offer invaluable advice.
If members have already booked a stay, we will contact the hotel to ensure they’re treated like royalty from the moment of check in.
🛎️ Example request: I am in Barcelona and I have just cracked the screen on my iPhone. Can you find me the nearest repair shop.
CONSUMMATE SUPPORT WITH ALL FAMILY EDUCATIONAL, PERSONAL, SOCIAL, HOME MANAGEMENT AND RELOCATION NEEDS
Comprised of fully qualified educational, home-management, logistics, administrative, financial and legal experts as well as a team of personable friendly managers. Our dedicated team is at your service to ensure all your family affairs are handled with the utmost consideration.
EDUCATION - For over 10 years we have been delivering the highest calibre of specialist assessments, independent education consultancy and supplementary education management. We are extremely privileged to work in close association with leading European independent schools, as well as the foremost international universities.
• CAREFULLY CONSIDERED ADVICE: Our range of advisory and management services includes: Independent schools, university, private tuition management, specialist mentor management and selected recommendations for affiliated services.
• SPECIALIST ASSESSMENTS: Our Academic Assessors are all EDEXCEL trained. Our SEN Assessors are not only members of their respective industry bodies but also actively advise the British Dyslexia Association and are regularly published in their specialist areas.
• TUITION MANAGEMENT: We pride ourselves on our unique education management offering, which encompasses all aspects of their education, be it formal schooling, private tuition, mentoring and special educational needs support.
SOCIAL - We understand that your social life is of utmost importance and our team is on hand to ensure that your social calendar is up to date and expertly maintained.
• MANAGE YOUR DIARY: Our diary of events, and VIP invitations ensure you never miss a hot event in your area; from the latest venue and product launches to summer parties.
• EXPAND YOUR NETWORK: We host regular Sincura soirées where you can meet other members, invited guests and expand your network.
• EVENT MANAGEMENT: Our event management team is expertly placed to organise any special occasions whether it be family days out or that perfect surprise birthday party.
PRIVATE & PERSONAL - Our team exercise their professionalism and empathy at all times. Members and their families can make use of our unique relationships with carefully vetted partners which include:
• Health Care: All manner of health care services including private health and all medical services.
Other services include:
CHILDCARE: Ensuring all your childcare needs are looked after.
FINANCIAL SERVICES: Private family financial services, wealth management and planning.
PERSONAL ASSISTANCE: Personal assistants for all duties and to help manage your affairs.
LEGAL SERVICES: Extensive experience and knowledge across a broad range of private legal services.
🛎️ Example request: I will be travelling to London this summer and we would like the following ... a house or apartment for 3 months, a private chauffeur, a tutor for our 2 children, and an onsite concierge.
YOUR LUXURY FASHION CONCIERGE AND STYLIST
The Sincura Styled team hold relationships with the major luxury department stores, fashion brands, and individuals around the world and are in-hand to assist with all your shopping requirements. We work alongside leading couture houses and PR agencies to ensure access to label launches, catwalk shows, trade events like the London fashion weeks and exclusive events. Our style consultants enable us to offer personal styling services as well as seasonal wardrobe management.
From arranging private shoppers to VIP treatment in shops, sourcing hard-to-get gifts such as sold out Hermes handbags to advising where to go, we have a team on hand for all shopping needs.
🛎️ Example request: I’d like to surprise my partner with a private shopping experience in either Harrods, Harvey Nichols or Selfridges, please could you let me know what options and different experiences there are.
TRANSPORTATION THROUGH LUXURY AND COMFORT
Our team of automotive experts are here to deal with any request you might have; from changing your vehicle, which we all know can be a time-consuming and stressful experience, to sourcing rare vehicles. That is why our experts are the best contacts to have in your address book.
Through our worldwide contacts and relationships with a network of dealerships we have privileged access to the most sought after cars.
CHAUFFEURING - For chauffeured requests we have access to a fleet of luxury cars – from Mercedes S Classes to Rolls Royce Phantoms, Range Rovers and Bentley Continentals.
HELICOPTER TRANSFERS - We can provide helicopter transfers to all around the globe. to get you where you need to be when you need to be.
LONG WHEELBASE CAR HIRE - We offer some of the most exclusive limousines in the UK, that provide comfort whether you be attending a party or a work meeting.
LUXURY CAR HIRE - Our ever-expanding fleet of the latest makes and models of self-drive hire vehicles are available at the requested location in the U.K.
PRIVATE JETS - Here at the Sincura Group we offer more than just quick travel with our Jet Transfers, giving you access to private lounges among other things.
🛎️ Example request: Can you please book me a executive car to pick me up from my home to take me to Heathrow tomorrow morning at 7.15am?
LUXURY SPAS AND GROOMING
With partnerships with the very best spa’s, trainers, salons and health clubs catering for both men and women alike. Members can make use of our unique relationships with priority bookings, complimentary memberships and trials, discounts and VIP services.
Our members are also invited to exclusive brand launches and private showcase evenings. Our most popular services include Massages, Gyms and private trainers, Spas, Doctor, Dental and Medical services.
🛎️ Example request: I'd like to go on a fitness-based wellness retreat in Europe in January, can you recommend and book one for me, please. I will be travelling alone.
UNDERSTANDING FINANCIAL MANAGEMENT AND ADVICE
The Sincura Group has its roots in London’s financial district and as a result we have always worked with the most prestigious commercial and private financial institutions. We have handpicked a team of financial experts to offer our members a full range of services. Through our unique heritage, our members can enjoy complimentary consultations with a host of the leading financial services usually unavailable to the public. Our expert team is on hand to advise members on any financial matter. Please do not hesitate to contact your concierge to find out more.
INDEPENDENT FINANCIAL ADVICE - We have access to a range of professional independent financial advisers, all which will help you to manage your asset portfolio and wealth.
INSURANCE AND PROTECTION - The Sincura Group offers a range of insurance and protection policies to cover every aspect of your life including: life insurance, Medical insurance and mortgage protection.
INVESTMENT/ WEALTH MANAGEMENT ADVICE - With wide access to a large team of bank advisers, we are fully equipped to help you develop and grow your wealth portfolio.
TAX & LEGAL ADVICE - The Sincura Group has a designated team to deal with any issues involving tax or financial law.. This includes tax returns.
MORTGAGE MANAGEMENT - With a wide range of mortgage advisers we can help you get a mortgage and assist with and questions you may have about what each scheme involves.
PENSIONS - Our pension advisers are always on hand to help with any queries about pension schemes, along with assisting you on creating and managing the perfect scheme for you.
🛎️ Example request: I need to file my end-of-year taxes – please can you put me in contact with an affordable accountant.
MANAGING ALL YOUR PROPERTY NEEDS
Our property management team are at your service whether it's managing discreet property portfolios or any other property needs. We have also partnered with global real estate providers, managers and private experts to offer direct services including residential sales and investments, development consultancy, buyer representation, valuations & surveying, planning, mortgage advice and property finance.
ARCHITECTS - We have access to some of the best architects in the industry who will be able to help design and implement your perfect house or office.
ESTATE AGENTS - We understand selling your house can be stressful, which is why we have a team of estate agents on hand to help you sell any of your properties.
INTERIOR DESIGNERS - Our team of interior designers are able to transform any property into your dream.
LETTING SERVICES - Our team of lettings agents are on hand to help you let out any property of yours.
RELOCATION SERVICES - We are on hand to help your business move with ease, whether it be just a department or the whole business.
REMOVAL SERVICES - Don't worry about moving homes with our removal services team. They are on hand to make moving homes carefree.
🛎️ Example request: Could you please help me to find a new flat to rent in Knightsbridge. My budget is £12,000 a month.
HELPING YOUR BUSINESS AND KEY ASSETS GROW
The single most important asset in any business is people – be it your staff or clients. However, businesses are finding it increasingly difficult to recruit, reward, motivate and retain quality staff and clients in this market and a work/life balance has become a key 21st century issue.
In response to this problem, lifestyle management and corporate concierge services are increasingly being used by companies as a benefit; a benefit that builds genuine commitment amongst staff and client; a benefit that your staff and clients understand and appreciate; a benefit that also has a proven and positive impact on productivity – one that actually saves your business far more than it costs.
If you are looking to expand your business then we can help too. From fashion and beauty to restaurants and travel, we connect brands and businesses with their target audiences like no other company can.
PRESS AND NEWS - Our team have over 30 years’ combined experience giving us unique partnerships with leading publications, print and digital media, press offices, celebrity agents, brands and venues. We seek to fully understand the ethos of your company in order to form an in-depth public relations strategy. We pride ourselves in being the best connected network on the planet.
BUSINESS TOOLS - Sincura are the most technically advanced concierge on the market, resulting in us being awarded a major Research and Development Grant in 2019. We can create a CRM system for your company allowing you to log, manage and understand your clients and their requests.
SINCURA MEMBERS - Other PR companies stop at media coverage. We go further and introduce you directly to end users. As a concierge company we have a database of hundreds of thousands of subscribers, and an ever-growing member base of high net worth individuals. Our behavioural algorithms can match your product or service to our members and their lifestyles. If you are selling a Ferrari we can introduce you to members who drive similar cars, have the budget, and are actively looking for a new motor.
EVENTS - Our eventing arm have been involved with some of the largest events from festivals to Olympic planning, television and film events to company and product launches.
BUSINESS PARTNERSHIPS - Sincura hold all the relationships you need to set up and run your company – from legal, accounts, processing and staffing requirements.
STAFF AND CLIENT REWARDS - Our services are a great way to reward your staff. From one-off entertainment to an extra benefit offered to your clients it marks you out from the rest and adds to the services you provide.
🛎️ Example request: I am launching a new fashion business. Can you help me with business introductions, a personal CRM system, and on-going promotions.
CHANGE YOUR WORLD FROM TIME-POOR TO MOMENT-RICH
Have you ever wanted to train with a premiership football club, play tennis against Boris Becker, trade punches with Amir Khan, kick goals with Michael Lynagh or bowl at Graham Gooch? Maybe you want front row seats at Paris Fashion Week or backstage passes to meet your favourite band? How about having a Michelin starred chef cook in your kitchen, drive against the Stig at Silverstone, or party with Elton John. Maybe dining with Royalty at Windsor castle is more your thing, or being your own Lord of The Manor, or learning magic with David Blaine. If you want to get away why not be a herdsman and join the annual round up of the reindeer in Lapland or train as an astronaut with the Russian Space Programme.about having a Michelin starred chef cook in your kitchen, drive against the Stig at Silverstone or partying with Elton John, maybe dining with royalty at Windsor Castle is more your thing, or being your own lord of the manor, or learning magic wit David Blaine if you want to get away. Why not be a herdsman and join the annual round of the reindeer in Lapland or train as an astronaut with the Russian space programme.
🛎️ Example request: I would like to play golf at the Augusta National Golf Club with a PGA Tour Pro.
We have an exciting programme of events for our members and would look to create a curated event programme exclusively for them which can be used as networking, client entertainment or member rewards.
With a varied program of social, cultural and sporting activities through the year, these occasions are free to attend for members and their guests. Highlights include:
WINTER SOIRÉE - Winter member soiree with a leading designer at London Fashion Week.
SPRING SOIRÉE - Spring member soirees at Tesla / Surrey Cricket Ground / Chelsea Flower Show and Cliveden House.
SUMMER SOIRÉE - Summer member soirees at Henley Royal Regatta / Arsenal FC / Wembley summer gigs / Avengers with Jo Russo / numerous restaurants showcases.
AUTUMN SOIRÉE - Autumn member soirees at The London Film Festival and The Proms.
LATEST NEWS: OUR HENLEY REGATTA BOAT IS CONFIRMED FOR SUNDAY 4TH JULY 2021.
Our team are on-hand 24/7 for all your emergencies, whether it be emergency medical care or simply finding your lost luggage. We have a multi-lingual company and operate in most languages.
🛎️ Example request: I have lost my wallet and need help.
Developed over 18 months to provide our members a intuative user experience, we see this as the future of luxury lifestyle.
Our app give your access to everything our exclusive membership delivers, all at a touch of a button. Members can navigate their account, access their membership details and upgrades; Utalise our private messaging to their lifestyle manage; Place requests for any of our services and view the latest lifestyle news and exclusive offers.
The app holds all the details and contact information of your Account Manager, should you want to discuss anything. Our request function offers an easy way to use any of our services, from finding you a limited edition Burkin to getting tickets to the latest film premiere or festival.
With our private messaging, you'll be continually updated with the progress of your request while having a convenient way should you want to update or change any details.
Do you want to be the first to know which restaurant, nightclub or venue is launching, when the latest films are being premiered, the fashion labels with new collections or private sales; or the hottest tickets in town. With daily updates our news service is used by everyone from newspapers and paparazzi photographers to socialites and those who want to stay one step ahead of the social scene.
Updated daily, We pride ourselves on offering our members up-to-the-minute exclusive insider information.
Whether it's looking for the best hotels in New York, the best restaurants in Paris, the best places to shop in Dubai, the must-see attractions in Barcelona or a month-by-month to Amsterdam, we have it all covered with our City Guides.
Our offers section is the key to access exclusive tickets and promotions from our worldwide partners, from film premieres to tickets for the Met Gala.
We not only source entry to whatever social event you desire but are able to exclusively offer our members some of the most sought after and sold out tickets, events and experiences.
The App learns your behaviour, likes and dislikes, and the more you use it the more it will tailor itself to you.
Our App has been designed to easily rebrand, re-skin, and re-release for clients. Options include:
• Initial splash screen. Our initial splash screen can be redesigned by Sincura specific for the Brand.
• Use of Brand and logo throughout.
• Colours and fonts can be changed to relevant branding.
• Text can be altered as required to be brand specific including support and product sections.
Should you already have an App you can seamlessly connect through our APIs into our back-end CRM system.
We believe your working practise should not be dictated by your software, and instead your software should work and be tailored to your business. Developed over 6 years, our custom in-house CRM has grown into the advanced system on the market, acknowledged by Sincura winning a breakthrough research and development grant in 2019.
Our reporting suite and analysis enables us to understand and monitor usage of the service. We record all requests, trends, and commissions to better understand what members are looking at, engagement levels, interests and request patterns. It also allows us to subset the data dependent upon needs; including peer to peer comparison. Four our white label clients, it allows us to compare usage and interest to better understand customer behaviour. The system learns about preferences and will promote news and offers to members dependent upon their interests.
As well as ensuring quick response times, the analytics increase client satisfaction and feedback. The system has a proven effectiveness. As original incumbent Concierge for Revolut, Sincura received less than 0.01% negative feedback with live Revolut Client requests. The current incumbent, a company 10 times larger with huge resources, have received more than 5% negative feedback with live Revolut Client requests.
White label clients have access to our CRM system so at any time you can see the status, from number of open/closed messages to user behaviour. We also provide quarterly strategy reports where we analyse the service in more depth (examples available on request). As well as monthly reports we suggest phone calls at the start of each week with the account manager, and monthly on-site meetings.
Sincura employ over 50 staff globally to offer a 24/7 service to our many members.
Our personable and highly skilled team are hand-picked industry experts in their respective fields and are available around the clock to handle all your requests.
Our Senior staff can be seen below.
Since setting up the company, Tony has installed a strong emphasis on Sincura being the most technically advanced concierge on the market. His background is in the city where he developed trading and behaviour systems including Bank of England's Fastwire - the world's fastest financial message hub. Setting up his software consultancy at the age of 22 he won contracts with banks including Nomura, Credit Suisse, and UBS.
Tony is a keen sportsman, having represented England University at rugby and spent a season playing in South Africa. He has been swimming since the age of 8 and recently swam the English Channel.
As the son of a diplomat, Tony has travelled extensively and through his connections, sports and professional life he has developed a black book to die for. In 2011 Tony as voted one of the 100 most influential Londoners.
Tara has 20 years’ experience in the luxury industries from interior design to Lifestyle management and has looked after some of the world’s most esteemed private and corporate clients. These range from company CEO's to Royals, both in the UK and internationally.
She was brought in to The Sincura Group in 2010 to head up the concierge services and her results were immediate with Sincura being voted London’s Concierge Company of the year within 12 months. Her attention to detail is key in ensuring the Group maintains its luxury essence and has expertise in strategy development; business build; and people and commercial leadership.
Jamie has over 21 years’ years of experience working with some of the most exciting brands in the world including Three, Adidas, Nestle and Sky, where he managed and delivered large scale strategic solutions within marketing, brand experience and events. It took Sincura 4 years of persuasion, but we finally snagged our man in 2019 as he joined Sincura as our COO.
2020 is an exciting year for Jamie as he oversees the continued success and growth of the Sincura Group, both in the UK and across the globe. With Sincura Russia going live at the turn of the year he turns his attention to our offices in USA and Ireland and overseas new private and corporate members.
Joining us from the senior management team of Quintessentially, Neil's 2020 appointment proved a huge coup for Sincura. Neil learnt his trade at the internationally recognised brand, Harrods where he spent 6 years managing key private and corporate clients, as well as representing the business at high profile events.
Since then Neil has represented numerous prestigious brands including Haas and Williams F1 teams, Credit Suisse, Qatar Embassy, Google and Michelin. We are delighted to have his skill and experience available for our esteemed members. Neil's extensive experience working with large organisations means he is best placed to provide an insight into how concierge services can add value to any business.
The Sincura Group are the world’s leading curators of luxury, providing concierge services, unique lifestyle management, exclusive tickets, events and experiences to prestigious members worldwide.
Our award winning concierge is based on three simple principles:
... Being the best connected, our global contacts allow us to obtain the unobtainable.
... Offering a private and personal one-to-one service to our members.
... Being fair to our clients by offering the best priced concierge service on the market.
Our personable and highly skilled team are hand-picked industry experts in their respective fields and are available around the clock to handle all your requests.
We are very proud of the Sincura Concierge service – we continue to lead the industry with our quality of replies and response times. All requests are managed by humans; 24/7 from our London and worldwide offices.
Other concierges boast that they will acknowledge your concierge request within 3 hours – well we don’t believe that’s good enough! On average it takes less than 2 minutes for you to receive an acknowledgement that your request has been received, viewed, loaded into our system and allocated to an expert to start working on. We close 30% of requests within 10 minutes, over 60% within 2 hours and 99% within 1 business day.
In the same time it takes other concierges to acknowledge your request for a restaurant reservation, with us you should be booked in, sitting down, and enjoying the dinner we have organised for you.READ OUR FEEDBACK