After 18 months of development, The Sincura App brings our award winning services to your fingertips.
Our App ensures you make the most of life’s most precious commodity: Your time.

Enjoy our premium lifestyle services on the go with the latest news, offers, services, and chat with us for all your requests; keep our global concierge service in your pocket with our new concierge app.

Latest Concierge App Features

The Sincura App is now multi-lingual - simply click on the country flag at the top and you can change languages and connect to the correct linguistic team. Currently working in English, Italian, German, and French with Arabic and more languages coming soon

Raise and Manage Requests through the Sincura Concierge App

Our request function offers an easy way to use any of our services, from booking restaurants and travel plans, to sourcing that limited edition Hermes handbag or VIP ticket to a film premiere.

With our private messaging, we ensure you'll be continually updated with the progress of your request while offering a convenient way should your request need updating or changes.

The app holds all the details of your Account Manager and how to contact them should you want to discuss anything.

Stay updated with In-App Notifications

With our In-App notifications you can the progress on your requests as they happen, tailored information for you, plus company announcements, news and offers.

The latest news delivered to your fingertips

We work with thousands of brands and PR agents who keep us up to date with the latest insider knowledge, from the latest restaurant launches, hottest tickets and events, to the most exclusive travel destinations.

Plus we have an calendar showcasing the hottest events every day to help you organise your week ahead

With over 20 daily updates our news service is used by everyone from newspapers and paparazzi photographers to socialites and those who want to stay one step ahead of the social scene.

Change your location for regional news

Want to know what's happening this week in New York, Paris, Berlin, Rome, Zurich or Dubai. Simply click the flag to see all the latest news from hottest restaurants to biggest film premieres in that region

Take your concierge around the world with our city guides

Whether it's looking for the best hotels in New York, the best restaurants in Paris, the best places to shop in Dubai, the must-see attractions in Barcelona or a month-by-month to Amsterdam, we have it all covered with our City Guides.

The most comprehensive and up-to-date guides from 120 Countries, over 600 cities, written in over 20 languages, available at your fingertips around the world 24/7

The latest exclusive offers from our global partners

From VIP backstage passes and celebrity meet-and-greets, to sold-out luxury goods and once in a lifetime experiences, you can view a new offer loaded each day in all major cities.

Explore Sincura's award-winning concierge services

From priority reservations at the most exclusive restaurants to exquisite travel planning, VIP tickets at sold-out events to domestic services, we have it all covered.

And we do it better than anyone else. Learn more about Sincura's most popular services here

FREQUENTLY ASKED QUESTIONS ABOUT OUR APP

1. WHAT MAKES THE SINCURA APP INDUSTRY-LEADING?

Our app has been built from the ground up to provide Sincura members with the best experience possible. It's 100% proprietary, entirely designed and implemented by our tech team.
Before we even touched a keyboard, We spent the first four months of development, researching, picking apart and analysing apps on the market, from banking concierge services such as Coutts, AMEX and HSBC Jade, to private concierge apps, to similar news, booking and tickets services. We found that the apps in the market felt "off the shelf" were generally poorly designed, didn't tailor answers or offers to the user, and were substandard.
We engaged with 150,000 clients to understand what they would like from the app - how they would use it, and how they would like to interact with it. We then designed, redesigned and tested our app alongside one of the world's leading app design companies.

2. WHO DESIGNED YOUR APP?

We used one of the world's leading app design companies based in London and Europe to implement the designs and vision of our technology team, headed up by our Director and Founder Tony Baxter.
Tony is passionate about using data to improve our service for our members and has been the drive behind Sincura being a technology-based concierge.
Tony started writing code at the age of 8 on his father's BBC Micro. Finding he had a passion and talent for programming, he went on to study computing, maths & finance at University, before joining software house Logica. At Logica, Tony was one of the key architects for Fastwire, the world's fastest Swift messaging system, used by Bank of England and processing five million financial messages per day.
Setting up a software consultancy at the age of 22, Tony won significant contracts with Nomura, UBS, DrKW and Finansbanken, before being asked to join the Credit Suisse Asset management team - implementing data and behaviour modelling strategies. Tony finished his IT career at Lehman Brothers.
Since founding the Sincura Group, it has been Tony's vision to bring the same approach used by major banks to the concierge industry; using data to better understand and predict behaviour to better service client needs.

3. HOW DO I USE THE APP?

While we have designed the app to be as user-friendly and intuitive as possible, should you require help on guidance on how to use it please see our user manual below.

4. IS THERE MORE TO COME?

The app will continuously develop and grow.
We have a full content and feature roadmap to ensure our app stays best in class and develops to become even better. Our next release will include notifications, airport lounges at the touch of a button, and much more.
We are releasing the app through all our international offices in local languages that will offer local news and offers tailored to our members globally.

5. ARE YOU GATHERING MY DATA?

Yes.
We do not publish or share your data but use it to better tune answers to you and adhere to GDPR requirements. Since its inception in 2014, our custom in-house CRM system has grown into the most advanced system on the market; acknowledged by our company winning a breakthrough research and development grant in 2019.
As the most technically advanced concierge on the market, our behavioural analytics help us better understand how and why you interact with our app, your expectations and requirements. This data ensures we can be accurate in our predictions and responses. In short, it allows us to personalise our services and offer tailored recommendations at the perfect time, increasing client satisfaction, feedback and response times. You can read more about our behaviour algorithms here.
At any time you can request your report by clicking on the "Export Data" tab

6. WHY CAN'T I ACCESS ALL THE FEATURES?

All membership levels can access all of the features; however, you will find that certain actions or requests are limited, dependent upon your membership level.
Should you want to use these features, you may need to upgrade your membership.

7. HOW DO I UPGRADE MY MEMBERSHIP?

On the home page of the app is a section at the top that will allow you to upgrade your membership. Alternatively, you can contact us and one of our team can do it for you.

8. DO YOU OFFER A WHITE LABEL APP

Yes
We believe every company in the service industry, no matter how big or small would benefit from their own concierge. Very few have the resources, expertise or structure to implement this in-house. Our white-label concierge allows your business or brand to provide our award winning service to your staff, clients and guests under your company name. In this we offer a white label version of our ground-breaking app for your business; re-branded for you and supported by our concierge team. As well as the full app we have API documents that allow your app to talk to our backend. You can learn more about our white-label services by clicking here.

Other concierges boast that they will acknowledge your concierge request within 3 hours. But we don’t believe that’s good enough. With Sincura, it takes on average less than 2 minutes for you to receive an acknowledgement that your request has been received, viewed, loaded into our system, and allocated to an expert member of the team to start working on. We close 30% of requests within 10 minutes, over 60% within 2 hours, and 99% within 1 business day.

In the same time it takes other concierges to acknowledge your request for a restaurant reservation, with us you should be booked in, sitting down, and enjoying the dinner we have organised for you.

But don't take our word for it - read the feedback from clients.

The Sincura Group is dedicated to making the world a better place.

As a company we donate part of all monies we receive, be it through memberships, tickets & hospitality, experiences or events, back into the youth of today to support their lives and their future prospects.

Through enriching your lives, we are also enriching so many more, from re-uniting incorrectly orphaned children with their biological parents to funding sports stars of the future. We thank you for your continued support on our mission.