After 16 months of development, The Sincura App brings our award winning services to your fingertips... Launching on iOS in August 2020 and Android in September 2020, our App ensures you make the most of life’s most precious commodity: Your time.
The App delivers you access to everything your exclusive membership delivers.. Our news only clients can access up to date information on what's on as soon as it's published. Our ticket, event and gastronomy clients are able to place requests to our team, while our concierge level clients receive access to all news, the weekly bible, tickets and the same industry leading service they have come to expect, all at a touch of a button.
Through the App, we aim to respond to all requests within three minutes.
Developed from the ground up, to service our clients' needs.
The Sincura app gives access to our private messaging, enabling you to chat to us. in confidence; Requests for any of our services; The latest lifestyle news, exclusive offers and easy access to your Account Manager's details.
Our request function offers an easy way to use any of our services from finding you a limited edition Burkin, to getting tickets to the latest film premiere or festival.
With our private messaging, we ensure you'll be continually updated with the progress of your request while offering a convenient way should your request need updating or changes.
The app holds all the details of your Account Manager and how to contact them should you want to discuss anything.
Daily updates ensuring you're kept up to date with what's on, the latest events and lifestyle information. We pride ourselves on offering our members up-to-the-minute exclusive insider information.
Detailed guides to some of our favourite destinations, offering information and insider knowledge of some of the best restaurants and places to stay worldwide.
The key to access exclusive tickets and promotions from our worldwide partners.
From film premieres to tickets for the Met Gala, We not can get access to whatever social event you desire but are able to exclusively offer our members some of the most sought after and sold out tickets, events and experiences.
Unsure what Sincura can do for you? Do you need something not usually offered by other concierges?
Find out what services we offer our members - whether it be a last minute table at a booked out restaurant or event, to Sincura specialists in all things family and wellbeing.
The Sincura group provide Concierge and Lifestyle services in London and worldwide for private and business clients. From priority reservations at the most exclusive restaurants to luxury travel planning, VIP tickets to sold-out events to exquisite domestic services, we have it all covered.
Our award-winning service operates on three simple principles:
.. Connection: Our global contacts allow us to obtain the unobtainable.
.. Outstanding Service Offering our members a private and personal one-to-one service.
.. Adding Value By providing the best-priced concierge service on the market.
And it's working; we are the fastest growing concierge company in the world and have the greatest client retention of any concierge in the world. We have an unprecedented reputation with both clients and partners worldwide ensuring we deliver an unparalleled concierge experience. We are the proud winners of many awards including Concierge Company of The Year (London Lifestyle Awards) and most recently were awarded Luxury Concierge Company of the Year, 2020 - the UK (Lux Life).
Quite simply, everything.
We started Sincura Concierge as unhappy clients of other big concierge companies. We didn't believe they worked how they should, and still don't. Their response times are slow, they don't take time to understand the client, and they don't have access to venues or events that we had. The industry was massively flawed, so we set about changing that.
Our personable and highly skilled team are hand-picked industry experts in their respective fields. They are available around the clock to handle all your requests. We are very proud of the concierge service we supply. In essence, we continue to lead the industry with our quality of replies and response times. While we invest in technology to make our service better for our members, our team personally manage all requests. We currently have over 20 experts on hand to help you out 24/7 from our London and global offices.
Our competitors say they answer requests from members within 3 hours; we don't believe that is good enough. On average, it takes less than 2 minutes for our members to receive acknowledgement their request's been received, viewed and allocated to an expert. We close 30% of requests within 10 minutes, over 60% within 3 hours and 99% within 1 business day.
By the time other concierges acknowledge your request for a restaurant reservation, our members will be booked in, sitting down, and enjoying the dinner we have organised for you.
We do not publish or share your data but use it to better tune answers to you and adhere to GDPR requirements. Since its inception in 2014, our custom in-house CRM system has grown into the most advanced system on the market; acknowledged by our company winning a breakthrough research and development grant in 2019.
As the most technically advanced concierge on the market, our behavioural analytics help us better understand how and why you interact with our app, your expectations and requirements. This data ensures we can be accurate in our predictions and responses. In short, it allows us to personalise our services and offer tailored recommendations at the perfect time, increasing client satisfaction, feedback and response times. You can read more about our behaviour algorithms here.
At any time you can request your report by clicking on the "Export Data" tab
Absolutely - the best way we can tailor our service is through our client feedback. We openly publish our results as we're proud of what you are saying about us (we are the only concierge to do this ).
We read, reply and discuss every piece of feedback submitted and use it to improve the service continually. Click here to leave feedback or review client feedback
Our app has been built from the ground up to provide Sincura members with the best experience possible. It's 100% proprietary, entirely designed and implemented by our tech team.
Before we even touched a keyboard, We spent the first four months of development, researching, picking apart and analysing apps on the market, from banking concierge services such as Coutts, AMEX and HSBC Jade, to private concierge apps, to similar news, booking and tickets services. We found that the apps in the market felt "off the shelf" were generally poorly designed, didn't tailor answers or offers to the user, and were substandard.
We engaged with 150,000 clients to understand what they would like from the app - how they would use it, and how they would like to interact with it. We then designed, redesigned and tested our app alongside one of the world's leading app design companies.
We used one of the world's leading app design companies based in London and Europe to implement the designs of our technology team.
Our technology team is headed up by our director and founder, Tony Baxter. Tony is passionate about using data to improve our service for our members and his vision has been the drive behind Sincura being a technology-based concierge.
Tony started writing code at the age of 8 on his father's BBC Micro. Finding he had a passion and talent for programming, he went on to study computing, maths & finance at University, before joining software house Logica. At Logica, Tony was one of the key architects for Fastwire, the world's fastest Swift messaging system, used by Bank of England and processing five million financial messages per day.
Setting up a software consultancy at the age of 22, Tony won significant contracts with Nomura, UBS, DrKW and Finansbanken, before being asked to join the Credit Suisse Asset management team - implementing data and behaviour modelling strategies. Tony finished his IT career at Lehman Brothers.
Since founding the Sincura Group, it has been Tony's vision to bring the same approach used by major banks to the concierge industry; using data to better understand and predict behaviour to better service client needs.
The app will continuously develop and grow.
We have a full content and feature plan to ensure our app stays best in class and develops to become even better. Our next release will include notifications, airport lounges at the touch of a button, and much more.
We are releasing the app through all our international offices in local languages that will offer local news and offers tailored to our members globally.
All membership levels can access all of the features; however, you will find that certain actions or requests are limited, dependent upon your membership level.
Should you want to use these features, you may need to upgrade your membership.
On the home page of the app is a section at the top that will allow you to upgrade your membership. Alternatively, you can contact us and one of our team can do it for you.
While we have designed the app to be as user-friendly and intuitive as possible, should you require help on guidance on how to use it, please visit our website and follow the APP links.
Every company in the service industry, no matter how big or small, would benefit from their own concierge. Very few have the resources, expertise or structure to implement this in-house. That is why we offer our white-label concierge service to provide our award winning service to your staff, clients and guests under your company name. In this we offer a white label version of our ground-breaking app for your business; re-branded for you and supported by our concierge team. As well as the full app we have API documents that allow your app to talk to our backend. You can learn more about our white-label services by clicking here.
We are very proud of the Sincura Concierge service – we continue to lead the industry with our quality of replies and response times. All requests are managed by humans; 24/7 from our London and worldwide offices.
Other concierges boast that they will acknowledge your concierge request within 3 hours – well we don’t believe that’s good enough! On average it takes less than 2 minutes for you to receive an acknowledgement that your request has been received, viewed, loaded into our system and allocated to an expert to start working on. We close 30% of requests within 10 minutes, over 60% within 2 hours and 99% within 1 business day.
In the same time it takes other concierges to acknowledge your request for a restaurant reservation, with us you should be booked in, sitting down, and enjoying the dinner we have organised for you.READ OUR FEEDBACK