THE MOST ADVANCED CONCIERGE APP ON THE MARKET


NOW LAUNCHED

After 18 months of development, The Sincura App brings our award winning services to your fingertips
Now launched on iOS and launching on Android in October 2020, our App ensures you make the most of life’s most precious commodity: Your time.

Sincura concierge app - most technically advanced concierge app on the market
SEAMLESS ACCESS TO YOUR CONCIERGE MANAGER

The Sincura app gives access to our private messaging, enabling you to chat to us in confidence and request our services.

From making reservations, organising travel, sourcing exclusive goods, organising access to events, you can connect directly with our concierge team through the app


Our request function offers an easy way to use any of our services from finding you a limited edition Burkin, to getting tickets to the latest film premiere or festival.

With our private messaging, we ensure you'll be continually updated with the progress of your request while offering a convenient way should your request need updating or changes.

The app holds all the details of your Account Manager and how to contact them should you want to discuss anything.

See example screenshots below:

latest offers sincura app


LATEST UP TO THE MINUTE NEWS

Do you want to know what’s happening in your city?

Do you want to be the first to know which restaurant, nightclub or venue is launching, when the latest films are being premiered, the fashion labels with new collections or private sales; or the hottest tickets in town.


We work with thousands of brands and PR agents who keep us up to date with the latest insider knowledge, from where the celebrities will be to what they will be wearing.

With daily updates our news service is used by everyone from newspapers and paparazzi photographers to socialites and those who want to stay one step ahead of the social scene.

See example screenshots below:

latest offers sincura app


HAVE A QUESTION? WE LOOK FORWARD TO HEARING FROM YOU

TALK TO US
DETAILED CITY GUIDES

Take our award winning concierge with you on your travels with our extensive city guides and access to Sincura's global offices.


Whether it's looking for the best hotels in New York, the best restaurants in Paris, the best places to shop in Dubai, the must-see attractions in Barcelona or a month-by-month to Amsterdam, we have it all covered wiht our City Guides.

Creatred by our Travel team and international offices we can give you tips and advice, plus make reservations, wherever you are around the world

See example screenshots below:

latest offers sincura app


LATEST AND EXCLUSIVE OFFERS

Enjoy access to the most sought after VIP events, tickets, and experiences.


From VIP backstage passes and celebrity meet-and-greets, to sold-out luxury goods and once in a lifetime experiences.

See example screenshots below:

latest offers with sincura


JOIN SINCURA


OUR SERVICES

Unsure what Sincura can do for you? Learn about our award winning services here.


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From priority reservations at the most exclusive restaurants to exquisite travel planning, VIP tickets at sold-out events to domestic services, we have it all covered.

And we do it better than anyone else. Learn more about Sincura's most popular services here

See example screenshots below:

latest offers sincura app


best concierge company in london and worldwide

FREQUENTLY ASKED QUESTIONS ABOUT OUR APP

1. WHAT MAKES THE SINCURA APP INDUSTRY-LEADING?

Our app has been built from the ground up to provide Sincura members with the best experience possible. It's 100% proprietary, entirely designed and implemented by our tech team.
Before we even touched a keyboard, We spent the first four months of development, researching, picking apart and analysing apps on the market, from banking concierge services such as Coutts, AMEX and HSBC Jade, to private concierge apps, to similar news, booking and tickets services. We found that the apps in the market felt "off the shelf" were generally poorly designed, didn't tailor answers or offers to the user, and were substandard.
We engaged with 150,000 clients to understand what they would like from the app - how they would use it, and how they would like to interact with it. We then designed, redesigned and tested our app alongside one of the world's leading app design companies.

2. WHO DESIGNED YOUR APP?

We used one of the world's leading app design companies based in London and Europe to implement the designs and vision of our technology team, headed up by our Director and Founder Tony Baxter.
Tony is passionate about using data to improve our service for our members and has been the drive behind Sincura being a technology-based concierge.
Tony started writing code at the age of 8 on his father's BBC Micro. Finding he had a passion and talent for programming, he went on to study computing, maths & finance at University, before joining software house Logica. At Logica, Tony was one of the key architects for Fastwire, the world's fastest Swift messaging system, used by Bank of England and processing five million financial messages per day.
Setting up a software consultancy at the age of 22, Tony won significant contracts with Nomura, UBS, DrKW and Finansbanken, before being asked to join the Credit Suisse Asset management team - implementing data and behaviour modelling strategies. Tony finished his IT career at Lehman Brothers.
Since founding the Sincura Group, it has been Tony's vision to bring the same approach used by major banks to the concierge industry; using data to better understand and predict behaviour to better service client needs.

3. HOW DO I USE THE APP?

While we have designed the app to be as user-friendly and intuitive as possible, should you require help on guidance on how to use it please see our user manual below.

4. IS THERE MORE TO COME?

The app will continuously develop and grow.
We have a full content and feature roadmap to ensure our app stays best in class and develops to become even better. Our next release will include notifications, airport lounges at the touch of a button, and much more.
We are releasing the app through all our international offices in local languages that will offer local news and offers tailored to our members globally.

5. ARE YOU GATHERING MY DATA?

Yes.
We do not publish or share your data but use it to better tune answers to you and adhere to GDPR requirements. Since its inception in 2014, our custom in-house CRM system has grown into the most advanced system on the market; acknowledged by our company winning a breakthrough research and development grant in 2019.
As the most technically advanced concierge on the market, our behavioural analytics help us better understand how and why you interact with our app, your expectations and requirements. This data ensures we can be accurate in our predictions and responses. In short, it allows us to personalise our services and offer tailored recommendations at the perfect time, increasing client satisfaction, feedback and response times. You can read more about our behaviour algorithms here.
At any time you can request your report by clicking on the "Export Data" tab

6. WHY CAN'T I ACCESS ALL THE FEATURES?

All membership levels can access all of the features; however, you will find that certain actions or requests are limited, dependent upon your membership level.
Should you want to use these features, you may need to upgrade your membership.

7. HOW DO I UPGRADE MY MEMBERSHIP?

On the home page of the app is a section at the top that will allow you to upgrade your membership. Alternatively, you can contact us and one of our team can do it for you.

8. DO YOU OFFER A WHITE LABEL APP

We believe every company in the service industry, no matter how big or small would benefit from their own concierge. Very few have the resources, expertise or structure to implement this in-house. Our white-label concierge allows your business or brand to provide our award winning service to your staff, clients and guests under your company name. In this we offer a white label version of our ground-breaking app for your business; re-branded for you and supported by our concierge team. As well as the full app we have API documents that allow your app to talk to our backend. You can learn more about our white-label services by clicking here.

FREQUENTLY ASKED QUESTIONS ABOUT SINCURA

1. WHO ARE THE SINCURA GROUP

The Sincura group provide Concierge and Lifestyle services in London and worldwide for private and business clients. From priority reservations at the most exclusive restaurants to luxury travel planning, VIP tickets to sold-out events to exquisite domestic services, we have it all covered.

2. WHAT MAKES SINCURA THE BEST CONCIERGE ON THE MARKET?

Our award-winning service operates on three simple principles:

.. Connection: Our global contacts allow us to obtain the unobtainable.
.. Outstanding Service Offering our members a private and personal one-to-one service.
.. Adding Value By providing the best-priced concierge service on the market.

And it's working; we are the fastest growing concierge company in the world enjoying the highest client retention of any concierge in the world. We have an unprecedented reputation with both clients and partners worldwide, driven by the delivery of our unparalleled concierge experience. We are the proud winners of many awards including Concierge Company of The Year (London Lifestyle Awards) and most recently Luxury Concierge Company of the Year, 2020 - UK (Lux Life).

3. WHAT ARE YOU DOING DIFFERENTLY?

Quite simply, everything.
We started Sincura Concierge as unhappy clients of other big concierge companies. We didn't believe they worked how they should and felt they added little real value to members. With slow response times, failure to really understand their clients and not providing real access to exclusive venues and events, we felt the industry was massively flawed, so we set about changing that.
Today, Sincura are proud to be seen as the leading technology-based luxury concierge in the market. We invest heavily in technology and people to make our service better for our members. With currently over 20 experts on hand around the clock in the UK and across the globe. Our personable and highly skilled team are hand-picked industry experts in their respective fields, ensuring our clients receive unprecedented response time to requests, access to our unrivalled network of events, venues and restaurants, with technology that ensures our team understand our clients' needs intimately.
Whilst competitors say they answer requests from members within 3 hours; we don't believe that is good enough. On average, it takes less than 2 minutes for our members to receive acknowledgement their request's been received, viewed and allocated to an expert. We close 30% of requests within 10 minutes, over 60% within 3 hours and 99% within 1 business day.
By the time other concierges acknowledge your request for a restaurant reservation, our members will be booked in, sitting down, and enjoying the dinner we have organised for you.

4. CAN I SEE AND LEAVE FEEDBACK?

Absolutely - the best way we can tailor our service is through our client feedback. We openly publish our results as we're proud of what you are saying about us (we are the only concierge to do this ).
We read, reply and discuss every piece of feedback submitted and use it to improve the service continually. Click here to either leave or review client feedback


PROUD WINNER OF CONCIERGE COMPANY OF THE YEAR

PROUD WINNER OF LUXURY CONCIERGE COMPANY OF THE YEAR 2020


READ OUR FEEDBACK


We are very proud of the Sincura Concierge service – we continue to lead the industry with our quality of replies and response times. All requests are managed by humans; 24/7 from our London and worldwide offices.

Other concierges boast that they will acknowledge your concierge request within 3 hours – well we don’t believe that’s good enough! On average it takes less than 2 minutes for you to receive an acknowledgement that your request has been received, viewed, loaded into our system and allocated to an expert to start working on. We close 30% of requests within 10 minutes, over 60% within 2 hours and 99% within 1 business day.

In the same time it takes other concierges to acknowledge your request for a restaurant reservation, with us you should be booked in, sitting down, and enjoying the dinner we have organised for you.

FEEDBACK