A major new concierge is coming to Paris - with an impressive team of well connected managers to serve both serves both leisure and business clients in Paris, backed by a major PR company.
Launching in May 2023, Sincura are delighted to have now signed the contracts and been appointed as the White Label Concierge and also provide our technology solutions to launch the company.
More information coming soon.
Take our award winning concierge with you on your travels a we release our extensive city guides and access to Sincura's global offices onto our App.
120 Countries, over 600 cities, written in over 20 languages, available at your fingertips around the world 24/7
Upgrade your Sincura App for the latest guides.
The last few years have been tough for us all, firstly there was the pandemic which continues to hit the hospitality industry, and secondly was the war which forced the closure of Sincura Ukraine and the release of Sincura Russia to a standalone entity.
But Sincura made it through and came out the other side stronger than ever - we are delighted to have recorded our record year. Our membership levels are now triple those from pre-pandemic as people reassessed their concierge providers and moved to Sincura from other companies. This year saw our first royal family join, and one of our membership levels hitting capacity and now waiting-list only. We are now the proud holders of 8 Global concierge awards won over the last few years – which is testament to the hard work we put in to stand above the rest.
Our staff levels have doubled as we attract the best in the industry; we hired our first Oxford University graduate as well as a new Managing Partner, Peter, from a leading London Management Consultancy. And we have 7 more staff scheduled to join us in the new year to ensure that you are looked after with the utmost care and proficiency.
The Sincura Tickets team continue to expand our product range and footprint and 2022 saw us as the largest global provider of VIP tickets to events ranging from Glastonbury to film premieres.
The Sincura White Label service (providing our concierge branded for clients) went live for financial institutes in Hong Kong, Germany and Spain, a new members’ club in London, a yacht company, and a telecoms company. Early 2023 will see 4 more companies join the programme. The Sincura Sydney Office and Sincura UAE will both be live in the first half of 2023 to ensure we offer a truly global service with local knowledge.
Tens of thousands of people have now downloaded our App and we continue to invest in our technology to put your concierge at your fingertips. Within the month we will see 450 city guides in 15 languages loaded to your App, as well in-App notifications. 2023 will see Sincura technology officially launch as a standalone company as we develop more CRM systems for clients.
Obviously we couldn't do any of this without our members’ support and we would like to thank each and every one of you for being on this journey with us. We remain a small, family-run company, completely privately owned with no outside investors. We are trying to put old-fashioned values back into business and offer something that no-one else can or does.
We wish you a very happy festive period and we look forward to 2023 with you.
Sincura are committed to bring the best client journey to our members - and in-app notifications has been the most requested. Well now it's here.
You can now see the progress on your requests as they happen, tailored information for you, plus company announcemenents, news and offers.
Upgrade your Sincura App for In-App notifications.
Boat International is the global authority in superyachting, celebrating the yachts and the life that comes with them through our unique environment and our unrivalled access.
Sincura are featured in the December 2022 edition as concierge service for supporting superyachts owners and crews with access from Monaco GO to Cannes Film festival.
A prepaid card is a card with prepaid credit. Similar to credit cards, your VERITAS Mastercard® prepaid card works in all merchant locations displaying a Mastercard® Acceptation Mark, even abroad or on the Internet.
With over 800,000 live members - November 2022 saw the launch of their premium cards including a concierge service provided by Sincura
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CONCIERGE CRM
Bennett Hay provide guest experiences for many corporate clients and premises accross the ranging from reception and guest services to catering teams.
The Sincura group are delighted to be appointed their chosen service provider to supply concierge support across 28 London office buildings.
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Bismarck Select is a fintech platform, combining digital banking, investments and club memberships.
As the chosen concierge prover, Sincura are delighted to now be live and looking after their worldwide member base
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CONCIERGE CRM
With a career focus on securing growth, Peter joins us at a time when Sincura is expanding, both with our core activities, and with our technology.
Peter took his Management degree from UMIST into marketing and sales for well-known international brands ranging from Boots Company Ltd to Johnson and Johnson Inc, and then co-founded his own Covent Garden management consultancy.
That subsequently lead to Peter working with over 200 client companies, including the Information Commissioner’s Office and central government with a strong focus on GDPR and management.
This is a real coup for Sincura market – and Peter will be working across our services portfolio and in our leadership team, and will help us press ahead with our ambitious expansion plans and stay ahead of the market.
SINCURA STAFF
Loyalty Republic have developed a successful bank and card agnostic loyalty program to make loyalty solutions fair and accessible to all.
With tens of thousands of users worldwide Sincura will be providing global concierge services as rewards for their clients.
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Alexander joined The Sincura Group with a BA in English from the University of Oxford and an MA in History of Art from the Courtauld Institute of Art. Having been appointed to three editorships while at Oxford, including the university newspaper, the UK’s oldest student magazine, and an independent literary review, his proven talents as an editor make him a strong addition to the team.
Alexander is responsible for overseeing all company literature, including brochures, private member and corporate proposals, and our media packs, overseeing every process along the way, from design to the final copy-edit.
SINCURA STAFF
Sincura is regarded as the most technically advanced concierge in the world, supporting our staff with technology to ensure our award-winning service remains one step ahead of our competitors.
Developed over 6 years, our custom in-house CRM has grown into the advanced system on the market, acknowledged by Sincura winning a breakthrough research and development grant in 2019.
With the huge success of Sincura technology – we are also now offering our technology services to other companies from building CRMs to Website and Apps, from data modelling to behaviour insights.
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Sincura is delighted to be appointed as the Concierge for a iconic high-end London department store.
We will be loking after the global owners and senior staff for this world-renowned brand
The Wolf of Kensington is a highly coveted NFT collection of highly detailed exclusive pieces of generative art. Creating exclusivity in the greenest way possible is what positions TWOK as a unique NFT collection who are ready to shake things up.
NFT owners will receive a concierge service, supplied by Sincura, to enjoy a full lifestyle service for the duration they hold the NFT
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CONCIERGE CRM
Annually organised, the largest UK film festival showcases a broad range of films from all over the world during the 12-day marathon for thousands of film enthusiasts.
As a thank you to Sincura members for their continued support we are delighted to invite you to attend a gala premiere.
A pair of free tickets for the festival are available for our members, plus we have pre-event drinks receptions hosted by your account manage
MEMBER SOIREÉS
We are delighted to continue our relationship with the major football teams, both in the UK and abroad, offering unparalleled access and official VIP hospitality at all the biggest matches.
We have also now signed an exclusive deal for World Cup matches and hospitality
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The Spear's 500 is the definitive guide to top private client advisers, wealth managers, lawyers and service providers for HNW individuals.
Sincura are delighted to be the Top Recommended Concierge Service 2022 and Tony Baxter added to the Spear's list
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The Sincura Group announce their largest ever 6 month growth and turnover for the months between January to July 2022.
Despite releasing the Sincura Russia office and temporarily closing Sincura Ukraine due to the conflict, elsewhere, and in Europe particularly, Sincura has been thriving.
The private client base has more than tripled compared to pre-Covid times - largely due to clients from other concierges moving over to Sincura to improve their service and experience. The Platinum membership remains our most popular and we recently saw our first Royal Family join the ghost level.
The corporate membership team have seen numerous new white label and corporate accounts go-live - with more in the build and testing stages.
Sincura Tickets have seen a huge surge in demand for events - with Glastonbury, Paris Fashion Week, Cannes Festival and numerous other events seeing 300% rise in demand.
Sincura Technology has seen great demand for our CRM systems and technical builds from corporate clients.
Despite the rise in members and requests Sincura has continued to offer unparalleled service and response times, with our team doubling in size to ensure we remain the world's best rated concierge.
As one of the few profitable companies in the industry, Sincura continue to feed profits back into company growth through industry leading technology, development of staff, launching of global offices, and maintaining partnerships for our members to use.
We would like to thank all of our members for their continued support and we look forward to enhancing your busy lives for years to come.
Woodbourne Group is a privately-owned real estate investment and development group based in the UK. The Group’s underlying strategy is focussed on long-term, sustainable growth, with an emphasis on Shaping Future Places™, that our occupiers, partners and the wider community can embrace as their own.
Sincura are delighted to expand our relationship as part of new excisting project with them - launching in just 3 months.
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Each year Sincura host 100 of our members, partners, and esteemed guests on board our paddle steamer for Henley Royal Regatta as our Sincura Summer soiree. With our offices in Henley on Thames, it’s a great opportunity for you to see our town, meet our team, network with other guests, and enjoy a day at the most prestigious regatta in the world.
We would like to thank everyone who attended the day with us - plus our many event sponsors.
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With a major yacht charter company expanding their portfolio, Sincura are delighted to be the official suppliers of concierge and ticket services covering hundreds of boats across the world
Sincura technology has also been appinted to rebuild the website, and create booking systems and behaviour analaysis
Sincura Technology are delighted to release our new API documents. This allows our corporate and white label clients to seemlessly integrate their existing platforms and app directly into our backend systems
Count Bismarck Modern Private Banking is a new fintech platform, combining digital banking, investments and club memberships. They are democratising Private Banking so that now all their clients have access to the special benefits previously available only to the very few.
Part of the premium services will be a concierge - Sincura are proud to be appointed the concierge suppliers.
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CONCIERGE CRM
The SIncura Travel team have completed their 2 year project over Covid to release the most comprehensive list of city guides anywhere
With 650 cities, translated in 14 languages, it means you can have expert knowledge anywhere you go in the world. The city guides will shortly be integrated into the App to give you access at the touch of a button.
Part of the premium services will be a concierge - Sincura are proud to be appointed the concierge suppliers.
EXAMPLE 🇮🇹 GUIDE
An ultra-exclusive London members club where the old-world traditions of service and elegance of a high-end club are translated into the digital age.
As the first of its kind, the Coin Club is focused around the utility for our members in the crypto community as a high-end space where you can enjoy art, events, parties and fine dining.
Part of the premium services will be a concierge - Sincura are proud to be appointed the concierge suppliers.
Sincura are delighted to be appointed the concierge and move our London office into the prestigious Coin Club venue
The Sincura Technology Team have been chosen to provide full system infrastructure for a new mobile phone company.
The 12 month build will include a CRM (Customer Relationship Management) system, client behaviour and algorithms, promotions and news, plus accounting system.
MORE TO FOLLOW
We are very proud of the Sincura Concierge service – we continue to lead the industry with our quality of replies and response times. All requests are managed by humans; 24/7 from our London and worldwide offices.
We openly publish our feedback as we are proud of what you are saying about us. We read, reply and discuss every piece of feedback you submit and use it to constantly improve the service.
You can see below what you are saying about us; we don’t hide or delete any comments, You can see real-time graphs of our performance based on three metrics that you told us are important to you; speed of reply, quality of reply, and the suggested venues we put forwards plus. You can also read the comments you leave us.
VIEW FEEDBACK
Based in Los Angeles, USA, Latitude gives access to state-of-the-art financial services, as well as a platform focused on rewarding its members and their communities.
Through Sincura's global offices we are delighted to be the chosen partner for worldwide event tickets for the members.
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Sincura Events are delighted to be appointed to run events at Cannes (during the film festival) at Monaco (during the formul1 1) for 150 guests of a major travel company.
No company has involved with cannes for as long as we have, or have the expert knowledge or contacts. In fact if you google "cannes festival vip tickets" we are number 1 worldwide.
We are delighted to announce the launch of our brand new dedicated news server - connecting thousands of news articles from around the world directly with our client.
our corporate and white label members can also now feed into our server and receive the latest news and offers as tyhey happen - either directly through the site or through our APIs
The new server also gives our white label and corporate clients the ability to see real time user logs, behaviour and activites algorithms, plus load and edit their own nes items
EXAMPLE PAGE
Just last year, the Bored Ape Yacht Club — a collection of 10,000 NFTs, which house cartoon primates and unlock the virtual world they live in — was launched.
Now a new NFT is being launched which includes access to the real-world - with a full concierge bnehind it. Sincura are delighted to have now signed the contract to be the concierge provider.
MORE TO FOLLOW
We are proud to announce that we have recently been presented with the title of ‘Best Global Luxury Lifestyle Company - 2022’ at the BUsiness Excellence Awards.
It's our first award of 2022, and we have a long way to go to reach the 4 awards we picked up in 2021.
Novatum is a FinTech platform that unites the most modern and popular in-demand payment services worldwide. Additionally we are integrated with acquiring service providers to enable our payment gateway to provide merchant services.
2022 will see the launch of the bank which included a concierge service provided by Sincura
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At the heart of the operation is our wonderful 18th century converted barn, which acts as our global HQ.
Just a stone’s throw from the River Thames as it snakes its way through the picturesque Henley-On-Thames, the barn is where the management team share ideas and put innovative measures in place to ensure the service we’re offering is constantly exceeding our members’ expectations.
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Velloy is a private community for affluent individuals giving them access to exclusive events, tickets, openings, and soirees.
After 3 months of development, and system testing, the service - powered by Sincura - is now live for thousands of Velloy clients based in the UK with further expansion due for the Americas.
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CONCIERGE CRM
JITESH THAKORE
OPERATIONS MANAGER
jitesh@thesincuragroup.com
Jitesh's role is to ensure the smooth running of our operations and that our client journey is second to none. And he couldn't come with a more impressive CV.
He joins Sincura from the Merlin Entertainment Group where he headed up large operations to oversee the smooth running of their parks.
Jitesh is medically trained as Operations Specialist within Forensic Pathology, and has been deployed to various mass-fatality incidents globally, and ensured repatriation of the deceased and personal effects from air-crash investigations in Namibia, Burkina-Faso and Alaska are professionally and more importantly completed humanely.
Multi-lingual (he speaks 7 languages) and an avid globetrotter, Jitesh ensures that the same high levels of service are carried out through all Sincura territories to esnure your experience with us is seemless wherever you around the world.
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The Sincura Group are delighted to be chosen providers for a huge global music concert promotion for a major worldwide Chewing Gum Brand.
Promotion will run on every single pack of chewing gum sold (over 100 million sold annually) to win one of thousands of places at concerts around the world, with prizes organised and fulfilled by Sincura.
MORE TO FOLLOW
We are proud to announce that we have recently been presented with the title of ‘Most Trusted Concierge & Lifestyle Services Provider – UK’ at the Global Excellence Awards.
The merit led panel singled Sincura out from the crowd as having a service which pushed the boundaries of innovation to provide a consistently brilliant service to each and every one of our members.
They were particularly impressed with the Sincura Concierge App which allows members a convenient point of contact with their concierge, at any time, wherever they are in the world.
Sincura are delighted to be chosen as the only concierge to feature in the Daily Telegraph Christmas Checklist - a stunning, 16 page, premium publication that sits in the centrefold of every single copy of The Telegraph informing people of the best gifts to give their loved ones at Christmas.
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Founded in 2020 and headquartered in London, T8 is a payment, wealth management and global lifestyle platform that puts financial freedom back in the hands of customers.
After 6 months of development, and system testing, the concierge service - powered by Sincura - is now live for T8 clients around the world
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CONCIERGE CRM
MATTHEW DAVIES
SPORTS LEAD
E: matthew@thesincuragroup.com
We call Matthew “The Milkman”. He says it’s because he always delivers, but really it’s because he drunk two litres of milk after completing the new starters’ chilli challenge. But credit where credit is due – he has proved himself one of the consistent deliverers of sports tickets on the planet.
A massive football fan – Matthew prides himself on being able to supply any ticket for any match, and at unbeatable prices. And it’s not just football – from rugby and racing, to formula one and golf – Matthew is the man with his finger on the button.
If you are a sports fan like Matthew, then you are in safe hands with him.
ALICE HODGSON
FASHION AND SOCIETY LEAD
E: alice@thesincuragroup.com
Alice specialises in access to uber-exclusive events – from front row seats at Paris Fashion Week to VIP access to society soirees.
She joins Sincura with a rich background of working with leading brands and fashion houses, and continues to develop these relationships on behalf of members to ensure our members have unrivalled access to the very best the world has to offer.
She never seems to stop working, and if you are lucky enough to have Alice as your account manager you will have one of our most popular, friendly and astute members of staff representing you.
JYRAM SHARMA
STRATEGY LEAD
E: jyram@thesincuragroup.com
After finishing his degree in computer science, Jyram has aided the development of mobile applications and websites for private offices and large scale corporations across the Middle East and Europe. He then went on to co-found a fintech business that operated in the Middle East aimed at households with domestic staff.
With a particular interest in technology and strategy, Jyram works to help advance our strategic approach, websites and custom in-house CRM, which over 6 years of development has grown into the advanced system on the market.
Jyram joined the Sincura technology team due to his avid interest in building systems that help automate technical processes that a fast growing company may face.
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