SINCURA TECHNOLOGY: THE WORLD'S MOST ADVANCED CONCIERGE CRM

Built on years of continuous innovation, our proprietary CRM and lifestyle platform is the most advanced on the market. Our commitment to tech-driven excellence was formally recognized when Sincura was awarded a prestigious Research and Development grant in 2019.

This technology drives unrivaled operational efficiency, enabling us to outperform competitors ten times our size. By leveraging smart automation, we deliver hyper-personalized service at a global scale that other agencies cannot match.

Designed for total mobility, our ecosystem seamlessly connects staff, clients, and partners anywhere in the world. This infrastructure ensures our award-winning service remains agile, responsive, and consistently ahead of the curve.

GLOBAL PARTNERS POWERED BY SINCURA TECHNOLOGY

Driven by the success of our own infrastructure, Sincura now provides end-to-end technology consultancy. Our expertise spans bespoke CRM architecture, custom web and app development, advanced data modeling, and consumer behavior insights.

We deliver fully branded, white-labeled CRM solutions in under three months. Engineered to mirror your specific workflow, our systems are 30% more efficient and over 50% more cost-effective than generic platforms like Salesforce. Below are just a few market leaders leveraging Sincura technology to maintain their competitive edge:

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SINCURA CRM: REQUEST MANAGEMENT

While standard concierge services aim to acknowledge requests within three hours, we believe your time is more valuable. Our industry-leading technology ensures a faster, more seamless experience.

On average, it takes less than two minutes for your request to be received, logged, and allocated to a dedicated expert. We resolve 30% of requests within 10 minutes, 60% within two hours, and 99% within a single business day. By the time other concierges simply acknowledge your inquiry, Sincura has you sitting down at your confirmed dinner reservation.

Our proprietary CRM empowers our team to lead the industry in both response quality and speed, redefining the luxury client experience.

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Our advanced CRM streamlines our global operations through:

SINCURA CRM: BOOKINGS

When Sincura was invited to a Premier League club, they asked: "Why do clients book hospitality through you rather than us directly?" Our answer defines our service: for a club, hospitality is a matchday event. For Sincura, it is a comprehensive journey that begins weeks before arrival and resonates long after departure.

Our proprietary CRM doesn't just store data; it meticulously orchestrates the client experience. From the moment a booking is conceived, our technology ensures a seamless, white-glove transition through every phase of the event lifecycle.

EXPLORE OUR TECHNOLOGY

Our CRM infrastructure powers the client journey through:

SINCURA CRM: CLIENT INTELLIGENCE & ANALYTICS

Knowledge is the currency of concierge excellence. Understanding our clients is the cornerstone of providing a bespoke service that anticipates needs before they are even voiced. This data-driven approach is why Sincura maintains the highest client retention rate in the industry.

Our CRM transforms raw data into actionable insights, fostering deep customer relationships and driving organic growth through elite word-of-mouth recommendations. We don't just manage clients; we understand their world.

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Our CRM deciphers client behavior through three advanced layers:

SINCURA CRM: LEAD GENERATION & EXPANSION

As the world’s fastest-growing concierge group, our trajectory is fueled by technology. We don’t just wait for enquiries; we create them. Our CRM provides the infrastructure to scale rapidly while maintaining the intimate, high-touch service our brand is known for.

By centralising our acquisition tools, we empower our business development teams to identify, track, and convert high-value opportunities with surgical precision. This is the engine behind our global expansion.

PARTNER WITH OUR TECHNOLOGY

Our growth-focused CRM architecture includes:

SINCURA CRM: STAFF PAGES

Operational excellence begins with an empowered workforce. Our CRM provides staff with a sophisticated, intuitive interface designed to eliminate administrative bottlenecks. By centralising daily tasks, we enable our team to provide the rapid, high-touch service that defines the Sincura brand.

From individual task prioritisation to global resource access, our technology ensures that every staff member—whether in a flagship office or working remotely—operates at peak efficiency.

ENHANCE STAFF EFFICIENCY

Workforce management features include:

SINCURA CRM: MANAGING TEAMS

For leadership, the Sincura CRM acts as a command centre, offering high-definition visibility into team performance and service standards. Our management suite transforms raw activity into actionable intelligence, allowing for proactive scaling and resource allocation.

By integrating human resources with live performance metrics, we ensure that team well-being and operational output remain perfectly aligned with global KPIs.

SINCURA CRM: MANAGING FINACES

Precision in finance is non-negotiable. The Sincura CRM provides a robust financial architecture that tracks every penny from lead to P&L. Our system is designed for high-growth environments where real-time visibility into member fees and company overheads is critical.

Gain total control over your bottom line with automated invoicing and sophisticated profitability analysis that identifies your most valuable revenue streams.

SINCURA CRM: ANALYTICS & INSIGHTS

Knowledge is the ultimate luxury. Our reporting suite transforms raw data into actionable strategy, allowing us to track KPIs, identify emerging trends, and refine member engagement with mathematical accuracy. This level of insight is provided to all white-label partners, ensuring complete transparency and shared growth.

From financial forecasting to behavioral prediction, our analytics engine ensures we stay three steps ahead of our members' needs.

SINCURA CRM: DATA STORE & LIBRARY

Our Data Store is the collective brain of the Sincura Group. With a library of over half a million historic requests and feedback-ranked recommendations, our staff can leverage the shared experience of the entire global team instantly.

This central nervous system ensures that a request handled in London today provides the blueprint for a perfect recommendation in Tokyo tomorrow.

SINCURA CRM: BRAND AMPLIFICATION & SOCIAL STRATEGY

Social influence is currency. The Sincura CRM offers a centralised command deck for global brand management, allowing our team to orchestrate complex campaigns across multiple channels with absolute precision.

Beyond simple scheduling, our tools analyse audience engagement in real-time, identifying the optimal moments to post and measuring the impact of our extensive network of brand ambassadors and celebrity partners.

SINCURA CRM: HYPER-PERSONALISED CONTENT ENGINE

We don't just deliver news; we curate lifestyles. Publishing over 20 tailored articles daily, our system uses advanced engagement tracking to build deep psychographic profiles of our members.

By analysing reading habits—for example, a member engaging with Disneyland offers—our algorithms implicitly tag them as "Family Oriented," allowing us to automate future recommendations that perfectly match their life stage and interests.

LEADERSHIP: FINTECH HERITAGE

Tony Baxter

Director & Head of Technology

Sincura’s technological dominance is driven by Director Tony Baxter. A visionary architect, Tony began coding at age 8 on a BBC Micro before mastering Computing, Maths, and Finance at university. His career began at Logica as an architect for the Bank of England's Fastwire system—the world's fastest financial messaging system, processing 5 million transactions daily.

Tony later founded his own consultancy, securing contracts with Nomura, UBS, and Lehman Brothers to implement high-frequency trading and behavioral modeling strategies. His vision was simple: to bring the algorithmic precision of investment banking to the concierge industry.

D: 0203 148 2660
E: tony@thesincuragroup.com

CASE STUDY: THE EFFICIENCY GAP

The proof is in the data. The graph above illustrates a direct performance comparison for the Revolut account, sourced from their technical reports.

It compares Sincura’s performance against the Ten Group. The results highlight the power of our technology: Sincura managed the account with just 24 staff, outperforming the competitor who utilized 500 staff for the same workload.

This is the power of the Sincura CRM.