SINCURA GROUP TERMS AND CONDITIONS


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ABOUT THE SINCURA GROUP

From priority reservations at the most exclusive restaurants to exquisite travel planning, VIP tickets at sold-out events to domestic services, we have it all covered.

Repeatedly voted the best concierge in the world for both personal and business clients, our multi-award winning team do it better than anyone else, 24 hours a day, 365 days a year, in every corner of the world.

DOWNLOAD OUR APP

Enjoy our premium lifestyle services on the go with the latest news, offers, services, and chat with us for all your requests; keep our global concierge service in your pocket with our new concierge app.

download the sincura concierge app on google play download the sincura app on apple store android


By engaging with The Sincura Group of companies you agree to our terms and conditions below.


SINCURA MEMBERSHIP


SINCURA TICKET PURCHASES


SINCURA SUPPLIER TERMS


SINCURA SUPPLIER DIVERSITY PROGRAMME

Diversity and inclusion were among the founding principles of The Sincura Group, and over its history, the group of companies has continued its strong commitment to those principles. We strongly believe that promoting diversity strengthens our entire company. Read our diversity policy below.

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SINCURA ENVIRONMENTAL PROGRAMME

Sincura are dedicated to running an environmentally neutral office. From 2022 we will be implementing a programme to plant a tree for each new member that joins.

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SINCURA ANTI-BRIBERY POLICY

Please see below our anti-bribery policy

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We are very proud of the Sincura Concierge service – we continue to lead the industry with our quality of replies and response times. All requests are managed by humans; 24/7 from our London and worldwide offices.

Other concierges boast that they will acknowledge your concierge request within 3 hours – well we don’t believe that’s good enough! On average it takes less than 2 minutes for you to receive an acknowledgement that your request has been received, viewed, loaded into our system and allocated to an expert to start working on. We close 30% of requests within 10 minutes, over 60% within 2 hours and 99% within 1 business day.

In the same time it takes other concierges to acknowledge your request for a restaurant reservation, with us you should be booked in, sitting down, and enjoying the dinner we have organised for you.

But don't take our word for it - read the feedback from clients.

FEEDBACK

Contact


📧 info@thesincuragroup.com

☎️ 0203 148 2655