The Sincura Group Service Promise to guarantee a consistent and exceptional experience at all times throughout your relationship with us.
Please find below our The Sincura Service Promise.*
The Sincura Group is committed to delivering an exceptional service experience.
The Lifestyle Management Team will be available ‘around-the-clock’, providing you with instant access to knowledgeable, fully-trained staff, who are committed to delivering excellent service to you wherever you are in the world, 24 hours a day, 365 days a year.**
The Lifestyle Management Team will offer service worldwide, with consistent local language and English serviced out of each territory.
Your Lifestyle Manager will provide you with honest, courteous, friendly and professional service.
Your Lifestyle Manager will be trained and experienced.
Your Lifestyle Manager will demonstrate an interest in your life and lifestyle.
Your Lifestyle Manager will value you as a Member.
Your Lifestyle Manager will provide request updates as per the timelines agreed upon between you.
Your Lifestyle Manager will complete requests within a suitable time-frame as discussed and agreed upon between you.
Your Lifestyle Manager will be fully trained, experienced and will ask relevant and detailed questions at the point of initial discussion according to the nature of your request.
Your Lifestyle Manager will use the appropriate contact method as preferred by you (email, telephone or mobile app) and as dictated by request-type (e.g. last minute, urgent, emergency).
Your Lifestyle Manager will provide detailed confirmations and reminders of request booking arrangements upon completion of request; including cancellation policy, booking reference numbers, and booking terms & conditions.
Your Lifestyle Manager will understand your lifestyle wants and needs, and will provide ‘Insider’ objective supplier recommendations, based on your personal preferences and interests** – using our global network of trustworthy and reliable global suppliers.
Your Lifestyle Manager will offer you knowledgeable advice by using a team of expert in-house Specialists.
Your Lifestyle Manager will be a source of diverse information – from suggesting luxury, unique and/or bespoke experiences to providing relevant suitable options should your first option not be available for any reason.
Your Lifestyle Manager will communicate added-value supplier benefits to you, based on what you value.
Your Lifestyle Manager will manage and fulfil your requests with the utmost sensitivity, discretion and confidentiality, as well as observing cultural considerations and awareness at all times.
* For more information, please read: Our Rules and Membership Terms and Conditions
**Certain Membership levels only.
See website for Membership level service definitions. Member calls may be recorded for training purposes and to ensure that we strive for service excellence.
Other concierges boast that they will acknowledge your concierge request within 3 hours. But we don’t believe that’s good enough. With Sincura, it takes on average less than 2 minutes for you to receive an acknowledgement that your request has been received, viewed, loaded into our system, and allocated to an expert member of the team to start working on. We close 30% of requests within 10 minutes, over 60% within 2 hours, and 99% within 1 business day.
In the same time it takes other concierges to acknowledge your request for a restaurant reservation, with us you should be booked in, sitting down, and enjoying the dinner we have organised for you.
Sincura are rated by you as "excellent" on Trustpilot.
We are the most decorated concierge and lifestyle company in the world.
We are the only concierge to openly publish clients' feedback.
But don't take our word for it - read our feedback from clients.
The Sincura Group is dedicated to making the world a better place.
As a company we donate part of all monies we receive, be it through memberships, tickets & hospitality, experiences or events, back into the youth of today to support their lives and their future prospects.
Through enriching your lives, we are also enriching so many more, from re-uniting incorrectly orphaned children with their biological parents to funding sports stars of the future. We thank you for your continued support on our mission.
