SINCURA SERVICE PROMISE

ABOUT THE SINCURA GROUP

From priority reservations at the most exclusive restaurants to exquisite travel planning, VIP tickets at sold-out events to domestic services, we have it all covered.

Repeatedly voted the best concierge in the world for both personal and business clients, our multi-award winning team do it better than anyone else, 24 hours a day, 365 days a year, in every corner of the world.

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Our promise to you

The Sincura Group Service Promise to guarantee a consistent and exceptional experience at all times throughout your relationship with us.

Please find below our The Sincura Service Promise.*

The Sincura Group is committed to delivering an exceptional service experience.

The Lifestyle Management Team will be available ‘around-the-clock’, providing you with instant access to knowledgeable, fully-trained staff, who are committed to delivering excellent service to you wherever you are in the world, 24 hours a day, 365 days a year.**

The Lifestyle Management Team will offer service worldwide, with consistent local language and English serviced out of each territory.

Your Lifestyle Manager will provide you with honest, courteous, friendly and professional service.

Your Lifestyle Manager will be trained and experienced.

Your Lifestyle Manager will demonstrate an interest in your life and lifestyle.

Your Lifestyle Manager will value you as a Member.

Your Lifestyle Manager will provide request updates as per the timelines agreed upon between you.

Your Lifestyle Manager will complete requests within a suitable timeframe as discussed and agreed upon between you.

Your Lifestyle Manager will be fully trained, experienced and will ask relevant and detailed questions at the point of initial discussion according to the nature of your request.

Your Lifestyle Manager will use the appropriate contact method as preferred by you (email, telephone or mobile app) and as dictated by request-type (e.g. last minute, urgent, emergency).

Your Lifestyle Manager will provide detailed confirmations and reminders of request booking arrangements upon completion of request; including cancellation policy, booking reference numbers, and booking terms & conditions.

Your Lifestyle Manager will understand your lifestyle wants and needs, and will provide ‘Insider’ objective supplier recommendations, based on your personal preferences and interests** – using our global network of trustworthy and reliable global suppliers.

Your Lifestyle Manager will offer you knowledgeable advice by using a team of expert in-house Specialists.

Your Lifestyle Manager will be a source of diverse information – from suggesting luxury, unique and/or bespoke experiences to providing relevant suitable options should your first option not be available for any reason.

Your Lifestyle Manager will communicate added-value supplier benefits to you, based on what you value.

Your Lifestyle Manager will manage and fulfil your requests with the utmost sensitivity, discretion and confidentiality, as well as observing cultural considerations and awareness at all times.

* For more information, please read: Our Rules and Membership Terms and Conditions
**Certain Membership levels only.

See website for Membership level service definitions. Member calls may be recorded for training purposes and to ensure that we strive for service excellence.


EXPERTS IN EXCELLENCE

Repeatedly voted the best concierge in the world for both personal and business clients, our multi-award winning team do it better than anyone else, 24 hours a day, 365 days a year, in every corner of the world.


We are very proud of the Sincura Concierge service – we continue to lead the industry with our quality of replies and response times. All requests are managed by humans; 24/7 from our London and worldwide offices.

Other concierges boast that they will acknowledge your concierge request within 3 hours – well we don’t believe that’s good enough! On average it takes less than 2 minutes for you to receive an acknowledgement that your request has been received, viewed, loaded into our system and allocated to an expert to start working on. We close 30% of requests within 10 minutes, over 60% within 2 hours and 99% within 1 business day.

In the same time it takes other concierges to acknowledge your request for a restaurant reservation, with us you should be booked in, sitting down, and enjoying the dinner we have organised for you.

But don't take our word for it - read the feedback from clients.

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Contact


📧 info@thesincuragroup.com

☎️ 0203 148 2655