Every company in the service industry, no matter how big or small, would benefit from their own concierge. Very few have the resources, expertise or structure to implement this in-house. That is why we offer our white-label concierge service to provide our award winning service to your staff, clients and guests under your company name.. As a White Label Concierge client you can enjoy the following benefits:
- Your own dedicated phone number and email address
- Branded membership cards, welcome packs, newsletters and literature
- Dedicated concierge staff: either on-site or remote
- An account and service manager plus monthly reports and behavioural statistics of your clients
- Carefully created, branded and managed website
- Bank and Credit Card Companies: We represent major banks and credit card companies to manage the concierge requirements of their premium members.
- Serviced buildings: We provide front-of-house concierge staffing for serviced buildings both residential and businesses.
- Corporate staff incentives: Companies offer our services to their staff to help manage their personal lives as a staff incentives. With a more balanced home/work life this increases productivity and reduces absenteeism.
- Membership and reward schemes: We provides a reward and incentive scheme for loyal clients, such as casino rewards for top level spenders.
- Relocation companies: We provide a service for clients moving to London to help them integrate into the capital.
- Management and PA agencies: We compliment existing management agencies to look after their clients, from PA’s who need access to venues they do not hold contacts with to large management agencies who would like to offer their clients enhanced services.
- Company services: We provide our services to companies for such things as client entertainment, events, staffing solutions, PR, introductions and marketing.
- Airlines and private jets: We provide our services to international jet companies to compliment their service and offer their clients itinerary buildings and an immediate concierge at their target destination.
- Other concierges: We provide our services to enhance other concierge offering – from our ticket service to our restaurant bookings.
Overview: Covent Garden Concierge manages the requirements of the tenants and the local business in one of the most vibrant and dynamic districts in London. The introduction of a concierge service is in line with the continuing transformation of Covent Garden into London’s world class district, a destination for food lovers and fashionistas alike, which has recently unveiled some of the finest residential properties in London.
Appointed By: Capco (Capital and Counties)
Type: On-site concierge based in the Covent Garden Piazza at core hours, off-site 24/7 support
Phone | 0207 305 7007 Email: | email@example.com
Newsletters: click here for example newsletter
Brochure: click here to view a copy of the Covent Garden Concierge brochure
Monthly Account Usage Report: click here to view an example of the monthly report of client requests and activity
Quarterly Strategy report: click here to view an example review/strategy report
Overview: Revolut Ltd is a digital banking alternative that includes a pre-paid debit card (MasterCard or VISA), currency exchange and much more. The London-based start-up was founded by Nikolay Storonsky and Vlad Yatsenko (Credit Suisse / Lehmans) and has over 6 million users, with over 350 million transactions totalling over £40 million. In 2018 Revolut introduced a top level membership called a"Metals Membership"; included in this package is a worldwide concierge, which is managed and run by Sincura Partner Services, part of The Sincura Group. Sincura have a dedicated team of over 20 concierges split between our office in the UK and Australia to offer 24/7 services By being powered by Sincura, Revolut Concierge is the only card concierge in the world to offer access to numerous events including Glastonbury Festival VIP hospitality, Avengers: Endgame film premiere and fan screening, Hamilton in London, Cannes Film festival VVIP packages and to be donated a complimentary private box at Wembley for use to entertain clients. amongst other things. Plus they can run the concierge with a fraction of the staffing requirements or expenses of another concierge
Appointed By: Revolut
Type: 24/7 On-site concierge
Client feedback : https://revolutadmin.com/revolut-concierge-feedback
Email: | firstname.lastname@example.org
Newsletters: click here for example newsletter
Monthly Account Usage Report: click here to view an example of the monthly report of client requests and activity
Sincura members have access to thousands of benefits and privileges with the best hotels, restaurants, clubs, spas, luxury products and practical services across the globe.. We offer the most extensive range of services in the market all under one roof – out most popular include:
LEADING THE MARKET IN SOURCING VIP TICKETS
The Sincura Tickets team have two mission statements, to be able to source any ticket for any event and to be able to beat any market prices. We now supply tickets for some 180 hotel concierges, credit cards, and corporate and private clients. We manage the tickets, look after the artists, and produce the events putting us in an enviable position to provide tickets at unbeatable prices.)
A selection of our most popular ticket requests include:
FILM AND THEATRE: including Cannes Film Festival, London Film Festival, Latest Film premieres, Oscars, and BAFTAs.
FASHION: including London, Paris, and New York Fashion Weeks and latest fashion launches.
MUSIC: including VIP access to leading music festivals worldwide, premium seats at music concerts, access to awards.
SPORT including premium VIP access to Football, Athletics, Horse Racing, Tennis, Motor Sports, Cricket, Rugby, American Sports, and Boxing
SOCIETY: including Balls and Galas, Celebrity events (eg Heidi Klum’s Halloween Party, Elton John’s black tie and tiara ball, Leonardo DiCaprio charity event), Award Ceremonies, and Exclusive society events (eg Vienna’ Masquerade Ball)
ATTRACTIONS: including London sightseeing (eg London Eye, Zoo, River cruises, museums, tours)
Example question: I am looking for two tickets to the upcoming James Bond film premiere. Please can you secure these tickets for me.
Our tickets team continue to lead the market in football tickets and hospitality from simple match day access to signed players' shirts and VIP experiences. We have partnerships worldwide from La Liga to the Bundesliga. We have direct relationships with the major clubs, leagues and tournaments; including:
• The Premier League
• Champions and Europa League
• England Internationals
• National and international cup matches (we have just signed a partnership with EUFA for Euro 2020)
As well as owning and managing boxes at major grounds (from Wembley to Schalke in Germany), we can arrange such things as training ground visits, mascots, and signed shirts from players
We have an on-line theatre portal with over 400 seats available at any time. This is updated real-time with latest availability and special offers. You can select shows, purchase tickets which will be emailed to you to print at home, and also select your seats.
• London theatre with musicals, plays, the Old Vic, National Theatre, Underbelly Festival and so much more
• Regional theatre including Birmingham, Cardiff, Liverpool and Manchester plus international access such as Broadway
• The arts including ballet, dance and opera.
• Events and exhibitions from cirque du soleil to the ideal home show
• Comedy from west end to latest stand-up
• Attractions from sightseeing tours to zoos and aquariums
• Plus much more with special offers and dinner and show packages
As well as this we are the only concierge to have a dedicated allocation of tickets to Hamilton and Harry Potter, plus special VIP access from backstage tours to venue hires..
OUR ONE STOP SHOP FOR EVERYTHING TRAVEL RELATED
Our Travel Team are here to build your perfect holiday. With our worldwide partnerships we can ensure the Sincura VIP experience is carried with you on your travels.
Enjoy local insider knowledge and itinerary building, use of airport lounges, preferential rates with our partner airlines, upgrades at hotels, use of our international car service, access to the finest restaurants and nightlife, and tickets to the most exclusive events from the Monaco Grand Prix to Cannes Film Festival. We pride ourselves on being able to provide a unique travel service to our customers; we will see your holiday through from the booking to the coming back stage – a truly personal service!
Example question: Can you recommend the best destinations to travel for winter sun with my family of 5 (two adults, two teenagers, and a small baby). We are looking for 7 days, with kids club, and plenty of entertainment.
OUR HASSLE-FREE PREMIUM RESTAURANT RESERVATION SERVICE
We pride ourselves on our exceptional knowledge of the world’s gastronomic scene. Our highly skilled team, which includes former Michelin Maître-d’s and food critics, remain up-to-date with the latest launches, menu changes, and popular hot spots.
Example Question I am looking for a reservation for four people on Wednesday at about 8pm at Chiltern Firehouse tours)
CONSUMMATE SUPPORT WITH ALL FAMILY EDUCATIONAL, PERSONAL, SOCIAL, HOME MANAGEMENT AND RELOCATION NEEDS
Comprised of fully qualified educational, home-management, logistics, administrative, financial and legal experts as well as a team of personable friendly managers. Our dedicated team is at your service to ensure all your family affairs are handled with the utmost consideration.
EDUCATION: For over 10 years we have been delivering the highest calibre of specialist assessments, independent education consultancy and supplementary education management. We are extremely privileged to work in close association with leading European independent schools, as well as the foremost international universities.
… CAREFULLY CONSIDERED ADVICE: Our range of advisory and management services includes: Independent schools, university, private tuition management, specialist mentor management and selected recommendations for affiliated services.
… SPECIALIST ASSESSMENTS: Our Academic Assessors are all EDEXCEL trained. Our SEN Assessors are not only members of their respective industry bodies but also actively advise the British Dyslexia Association and are regularly published in their specialist areas.
… TUITION MANAGEMENT: We pride ourselves on our unique education management offering, which encompasses all aspects of their education, be it formal schooling, private tuition, mentoring and special educational needs support.
SOCIAL: We understand that your social life is of utmost importance and our team is on hand to ensure that your social calendar is up to date and expertly maintained.
… MANAGE YOUR DIARY: Our diary of events, and VIP invitations ensure you never miss a hot event in your area; from the latest venue and product launches to summer parties.
… EXPAND YOUR NETWORK: We host regular Sincura soirées where you can meet other members, invited guests and expand your network.
… EVENT MANAGEMENT: Our event management team is expertly placed to organise any special occasions whether it be family days out or that perfect surprise birthday party.
PRIVATE & PERSONAL: Our team exercise their professionalism and empathy at all times. Members and their families can make use of our unique relationships with carefully vetted partners which include:
Health Care: All manner of health care services including private health and all medical services.
Childcare: Ensuring all your childcare needs are looked after.
Financial Services: Private family financial services, wealth management and planning.
Personal Assistance: Personal assistants for all duties and to help manage your affairs.
Legal Services: Extensive experience and knowledge across a broad range of private legal services.
Example question: I will be travelling to London this summer and we would like the following ... a house or apartment for 3 months, a private chauffeur, a tutor for our 2 children, and an onsite concierge.
HOTEL RESERVATIONS AND RECOMMENDATIONS PAR EXCELLENCE
All Sincura members are welcomed by the most exclusive and luxurious hotels in the capital and abroad. Benefits include complimentary upgrades, preferential rates, champagne on arrival and late checkouts.
Together with our travel team we can create full travel and hotel itineraries to ensure every stay is above and beyond what you expect.
Example question: I am looking to book Soho House New York for 5 days from the 15th January. We would like a medium sized bedroom, with great views, for myself and my girlfriend.
YOUR UNFETTERED ACCESS TO THE PLACES TO BE AND BE SEEN
Looking for a night out? We have it sorted. We liaise directly with venue owners and the key decision makers to ensure that you and your guests receive unparalleled treatment in the best late night venues. As well as access our members can enjoy such things as complementary entry (including your guests), table bookings and VIP entry with no queuing.
BARS: We have partnerships with some of the best bars around London, meaning we can offer you exclusive access.
LUXURY NIGHTCLUBS: We offer access to some of the most luxurious and exclusive clubs around the capital and further afield.
MEMBERS CLUBS: The Sincura Group is proud to have exclusive relationships with private members clubs around the world, our dedicated lifestyle managers can assist you with your application.
Example question: Can you recommend a lively bar with music on the beach in Malibu that I can take 8 of my friends next Saturday? We'd like to have a table outside please.
SOURCING RARE ITEMS
We are able to tailor bespoke shopping experiences which cater to your every whim. From private shopping at Harvey Nichols, to our highly sought after Hermes handbag collection, we have pushed the boundaries of luxury and exclusivity.
PERSONAL SHOPPING: Our team of personal shoppers are at your service. They will always work closely with you to make sure all your shopping needs are seen to. We are happy to source hard to find items or any must-haves.
SOURCING IMPOSSIBLE TO GET ITEMS: From rare watches and handbags to books and artwork we have a team of experts who can hunt down those rare items you are looking for.
Example question: I’d like to surprise my partner with a private shopping experience in either Harrods, Harvey Nichols or Selfridges, please could you let me know what options and different experiences there are.
STYLED - YOUR LUXURY FASHION CONCIERGE AND STYLIST
The Sincura Styled team hold relationships with the major luxury department stores, fashion brands, and individuals around the world and are in-hand to assist with all your shopping requirements. We work alongside leading couture houses and PR agencies to ensure access to label launches, catwalk shows, trade events like the London fashion weeks and exclusive events. Our style consultants enable us to offer personal styling services as well as seasonal wardrobe management..
Example question: I would like to attend Paris Fashion Week in September, specifically the Dior and Chanel shows. Could you please provide me with what access you have and ticket option
CENTRED AROUND YOU AND YOUR MIND BODY AND SOUL
Curated by health and beauty experts our wellbeing & relaxation team are always updated with all the very best spas, trends in training, news regarding salons and health clubs.
We cater for both men and women in every facet. Members can make use of our unique relationships with priority bookings, complimentary memberships and trials, discounts and by appointment services. Our members are also invited to prestigious brand launches and private showcase evenings.
Example question: I'd like to go on a fitness-based wellness retreat in Europe in January, can you please book me into the energetic programme for 1 week at Palace Merano Espace Henri Chenot in Italy. I will be travelling on my own
TRANSPORTATION THROUGH LUXURY AND COMFORT
Our team of automotive experts are here to deal with any request you might have; from changing your vehicle, which we all know can be a time-consuming and stressful experience, to sourcing rare vehicles. That is why our experts are the best contacts to have in your address book.
Through our worldwide contacts and relationships with a network of dealerships we have privileged access to the most sought after cars.
CHAUFFEURING: For chauffeured requests we have access to a fleet of luxury cars – from Mercedes S Classes to Rolls Royce Phantoms, Range Rovers and Bentley Continentals.
HELICOPTER TRANSFERS: We can provide helicopter transfers to all around the globe. to get you where you need to be when you need to be.
LONG WHEELBASE CAR HIRE: We offer some of the most exclusive limousines in the UK, that provide comfort whether you be attending a party or a work meeting.
LUXURY CAR HIRE: Our ever-expanding fleet of the latest makes and models of self-drive hire vehicles are available at the requested location in the U.K.
PRIVATE JETS: Here at the Sincura Group we offer more than just quick travel with our Jet Transfers, giving you access to private lounges among other things
Example question: Can you please book me a executive car to pick me up from my home to take me to Heathrow tomorrow morning at 7.15am?
A MODERN DAY BUTLER
Our home concierge service can source any product or service to enhance your domestic experience including: cleaners, domestic staff, nannies, pet carers, interior designers, building suppliers and decorators. For those members that require full time assistance we have expertly trained, experienced, fully fledged PA’s and butlers. Our aim is to create a bespoke service like no other. Making sure that your life at home is as comfortable as possible.
BUILDING SUPPLIERS: The Sincura Group has a number of builders at its disposal, whether it be a new extension or a conservatory/orangery, we have it covered.
CLEANERS: We have connections with a variety of the best cleaners up and down the country, who are available to clean any property no matter what the facilities or size.
DECORATORS: When it comes to decorating, nobody wants to do it, so here at The Sincura Group, we have assembled a wide range of painters and decorators to ensure that every wish is met.
INTERIOR DESIGNERS: Whether you want to resign your whole house or just make one stunning room, our interior designers will turn a house into a home. Our interior design contacts are some of the best around.
NANNIES: The Sincura Group has access to a wide range or Nannies to provide the best childcare around. Meaning you are free to live your life in the safe knowledge that your children are and the best care and supervision.
PET CARERS: Give your pets the best the best treatments while you aren’t around, whether it be pet carers or sending them to a pet spa retreat, we will make sure that your pets are treated like royalty while you are away.
Example question: I’m looking for a full-time house keeper to look after our property in St. Tropez, could you please send me a list of the best candidates along with their resumes?
YOUR GATEWAY TO EXCLUSIVE EVENTS THROUGHOUT THE YEAR
Our events engage, educate and inspire. Whether it is your Christmas party, brand launch, promotion or wedding, our hands-on team are brilliant at making things happen; we work with thousands of partners to offer VIP services at unbeatable prices. We are a one-stop shop and our team includes Designers, Managers, Runners, Sponsorship managers, Celebrity bookers, Promotions and PR. Whether you want to grow your business, connect with the right people or simple want our event production expertise, we are happy to produce your event with your aims and objectives in mind.
We also run regular events for our members to attend which showcase some of the finest venues and services your city has to offer. With a varied program of social, cultural and sporting activities throughout the year, the events are free to attend for our members and their guests. It is a great way to enjoy these venues first-hand, network with other esteemed members and meet more of our team.
Example Question: I am looking to organise a birthday party for my daughter’s 18th. Please can you help me?
ENJOY YOUR PASSIONS WITH EXCLUSIVE ACCESS AND EVENTS
We hold relationships with the most exclusive clubs and private member venues internationally and can assist you with your membership.
As well as that we have a number of Sincura clubs available for our members including:
CHAMPAGNE CLUB: With our champagne partners, we present the champagne club which will afford the you the ability to try some of the best bubbly around.
DINING CLUB: Exclusive dining events, restaurant launches and private events are among some of the things offered by the Sincura Dining Club
FILM CLUB: The Film club offers access to premiere tickets and film events while offering the most up to date and exclusive film news.
FLOWER CLUB: The Flower club sees the finest flowers delivered to your door monthly and will give you access to the best flower shows.
Example question: I am looking to gain membership to a number of private members' clubs in London – can you assist me?
EXPERTS AT MANAGING YOUR RESEARCH AND RECOMMENDATIONS
Our team of researchers are here for all your adhoc enquiries, from asking what the weather will be like tomorrow and where you can find an outdoor tennis court to play, to places to mend your shoes, do your dry-cleaning or top up your mobile phone. Our staff are experts in the city, hand-picked to offer invaluable advise. And we have a large team of researchers who hunt for those missing gems of information. We can take the legwork out of your research and recommendations – and call upon years of collective expert experience and hundreds of thousands of past requests to tailor responses to you.
Example question: I am in Barcelona and I have just cracked the screen on my iPhone. Can you find me the nearest repair shop.
UNDERSTANDING FINANCIAL MANAGEMENT AND ADVICE
The Sincura Group has its roots in London’s financial district and as a result we have always worked with the most prestigious commercial and private financial institutions. We have handpicked a team of financial experts to offer our members a full range of services. Through our unique heritage, our members can enjoy complimentary consultations with a host of the leading financial services usually unavailable to the public. Our expert team is on hand to advise members on any financial matter. Please do not hesitate to contact your concierge to find out more.
INDEPENDENT FINANCIAL ADVICE: We have access to a range of professional independent financial advisers, all which will help you to manage your asset portfolio and wealth.
INSURANCE AND PROTECTION: The Sincura Group offers a range of insurance and protection policies to cover every aspect of your life including: life insurance, Medical insurance and mortgage protection.
INVESTMENT/ WEALTH MANAGEMENT ADVICE: With wide access to a large team of bank advisers, we are fully equipped to help you develop and grow your wealth portfolio.
TAX & LEGAL ADVICE: The Sincura Group has a designated team to deal with any issues involving tax or financial law.. This includes tax returns.
MORTGAGE MANAGEMENT: With a wide range of mortgage advisers we can help you get a mortgage and assist with and questions you may have about what each scheme involves.
PENSIONS: Our pension advisers are always on hand to help with any queries about pension schemes, along with assisting you on creating and managing the perfect scheme for you .
Example question: I need to file my end-of-year taxes – please can you put me in contact with an affordable accountant.
MANAGING ALL YOUR PROPERTY NEEDS
Our property management team are at your service whether it's managing discreet property portfolios or any other property needs. We have also partnered with global real estate providers, managers and private experts to offer direct services including residential sales and investments, development consultancy, buyer representation, valuations & surveying, planning, mortgage advice and property finance.
ARCHITECTS: We have access to some of the best architects in the industry who will be able to help design and implement your perfect house or office.
ESTATE AGENTS: We understand selling your house can be stressful, which is why we have a team of estate agents on hand to help you sell any of your properties.
INTERIOR DESIGNERS: Our team of interior designers are able to transform any property into your dream.
LETTING SERVICES: Our team of lettings agents are on hand to help you let out any property of yours.
RELOCATION SERVICES: We are on hand to help your business move with ease, whether it be just a department or the whole business.
REMOVAL SERVICES: Don't worry about moving homes with our removal services team. They are on hand to make moving homes carefree.
Example request: Could you please help me to find a new flat to rent in Knightsbridge. My budget is £12,000 a month
CHANGE YOUR WORLD FROM TIME-POOR TO MOMENT-RICH
Have you ever wanted to train with a premiership football club, play tennis against Boris Becker, trade punches with Amir Khan, kick goals with Michael Lynagh or bowl at Graham Gooch? Maybe you want front row seats at Paris Fashion Week or backstage passes to meet your favourite band? How about having a Michelin starred chef cook in your kitchen, drive against the Stig at Silverstone, or party with Elton John. Maybe dining with Royalty at Windsor castle is more your thing, or being your own Lord of The Manor, or learning magic with David Blaine. If you want to get away why not be a herdsman and join the annual round up of the reindeer in Lapland or train as an astronaut with the Russian Space Programme.about having a Michelin starred chef cook in your kitchen, drive against the Stig at Silverstone or partying with Elton John, maybe dining with royalty at Windsor Castle is more your thing, or being your own lord of the manor, or learning magic wit David Blaine if you want to get away. Why not be a herdsman and join the annual round of the reindeer in Lapland or train as an astronaut with the Russian space programme.
HELPING YOUR BUSINESS AND KEY ASSETS GROW
The single most important asset in any business is people – be it your staff or clients. However, businesses are finding it increasingly difficult to recruit, reward, motivate and retain quality staff and clients in this market and a work/life balance has become a key 21st century issue.
In response to this problem, lifestyle management and corporate concierge services are increasingly being used by companies as a benefit; a benefit that builds genuine commitment amongst staff and client; a benefit that your staff and clients understand and appreciate; a benefit that also has a proven and positive impact on productivity – one that actually saves your business far more than it costs.
If you are looking to expand your business then we can help too. From fashion and beauty to restaurants and travel, we connect brands and businesses with their target audiences like no other company can.
PRESS AND NEWS: Our team have over 30 years’ combined experience giving us unique partnerships with leading publications, print and digital media, press offices, celebrity agents, brands and venues. We seek to fully understand the ethos of your company in order to form an in-depth public relations strategy. We pride ourselves in being the best connected network on the planet.
BUSINESS TOOLS: Sincura are the most technically advanced concierge on the market, resulting in us being awarded a major Research and Development Grant in 2019. We can create a CRM system for your company allowing you to log, manage and understand your clients and their requests.
SINCURA MEMBERS: Other PR companies stop at media coverage. We go further and introduce you directly to end users. As a concierge company we have a database of hundreds of thousands of subscribers, and an ever-growing member base of high net worth individuals. Our behavioural algorithms can match your product or service to our members and their lifestyles. If you are selling a Ferrari we can introduce you to members who drive similar cars, have the budget, and are actively looking for a new motor.
EVENTS: Our eventing arm have been involved with some of the largest events from festivals to Olympic planning, television and film events to company and product launches.
BUSINESS PARTNERSHIPS: Sincura hold all the relationships you need to set up and run your company – from legal, accounts, processing and staffing requirements.
STAFF AND CLIENT REWARDS: Our services are a great way to reward your staff. From one-off entertainment to an extra benefit offered to your clients it marks you out from the rest and adds to the services you provide.
Example request: I am launching a new fashion business. Can you help me with business introductions, a personal CRM system, and on-going promotions
We hold an unparalleled reputation in the industry, heightened by the fact that we were voted London’s Concierge Company of the Year., The Sincura Group maintain excellent client retention with many of our members joining us as unhappy members of rival concierges.
By using Sincura as your chosen concierge service you will save over £500,000 a year for contracts of over 100,000 clients. That's the cost of a substantial London office, and the savings only get bigger as your numbers increase. We can offer these prices as we don't have shareholders to report to, we don't have company debts to pay back, we are not running the company at a loss, we don't pay our owners hundreds of thousands of pounds of salary each year, and we run the lightest service due to our technology and staffing. What takes over companies hundreds of concierges takes us a quarter of that - and the results show that we still consistently come out as the number one concierge on the market for clients feedback, retention, and quality of service.
• Our friendly and highly skilled team are hand-picked from the industry as experts in their fields..
• We have a multilingual team operating in English, French, Spanish, Russian, Scandinavian, and Polish to name a few.
• With our unique contacts and the weight of the clients we represent we hold unrivalled access across the globe from the best tickets to priority reservations.
• We provide you an insight into your clients that no-one else can.
• The Sincura Group already provide services for some the most prestigious corporate clients in the capital and have a tried and tested model that works.
Most concierge companies use off-the-shelf Customer Relationship Management system such as Salesforce to manage their client requests. We decided to do things differently, to develop our own systems, systems built for our requirements rather than us working to the systems' requirements. They took 4 years to develop and constantly evolves to our needs. Our technology team is headed up by our director, Tony Baxter, who has installed a strong emphasis of Sincura being a technology driven concierge. Tony started writing code at the age of 8 on his father's BBC Micro and after studying computing, maths and finance at University he joined software house Logica as an architect for Fastwire, the world's fastest Swift messaging system as used by Bank of England and processing 200 financial messages per second / 5million per day.
After setting up his own software consultancy at the age of 22, he won IT contracts with Nomura (strategic data management), UBS (change the bank technology), DrKW (repo desk technology), Finansbanken, Norway (front office technology), RZB (front office technology). He then joined the Credit Suisse Asset management team to implement data and behaviour modelling strategies before finishing his IT career at Lehman Brothers. Since founding the Sincura Group it has always been his vision to bring the same strategies used by the major banks to the concierge industry, to both understand and predict client
The systems allow us to log, categorise, manage and process requests quicker than anyone else, manage finances including sales and invoices, identify client behaviour, manage support and feedback, and generate reports for you. The systems are secure and scale-able and branded to your needs including the systems, phone apps, emails.
The Sincura Concierge app has been in development for 9 months now and will be released in December 2019. When developing our app we looked at our competitor apps and ran months of analysis and tests through them. We don't believe they work correctly or efficiently. For example, we enlisted the help of 5 premium banking clients who all had vastly different profiles - from their wealth, to their likes, to their age, to their localities. The app should have known this and presented answers, offers and promotions tuned to them. But it didn't.
Our app is different, it comes with in-built reporting, behaviour monitors, and watches the clients using the app to understand what they are reading, what they are engaging with, and build us a profile from their eyes.
We offer three versions of our apps to our clients. You can use our Sincura app with unique dedicated membership numbers for your clients, have a re-branded version of our app exclusively for you, or we can offer you a number of pre-built pages which can be simply dropped in to your own app. All of the options connect to our back-end system for communicating with clients and for reporting and include the behaviour and data algorithms.
Many concierge companies outsource requests to third parties, this takes time and means your service levels are in the hands of others. You are trusting your reputation to hundreds of partners who may not value the service the way you do. We do things differently, with specialist in-house teams of experts in everything from restaurants and travel to tickets and well-being. It means your request is always handled in-house by an expert to the same high standard.
Our personable and highly trained team are hand-picked experts in their respective fields, from ex Maître-Ds at Michelin restaurants to travel writers and hospitality managers. We operate 24 hours a day, 365 days a week, with support switching between our UK and Australia office. All of our staff complete extensive training in everything from using the systems, to data safety, to how to conduct with clients. We are a fully multilingual team.
Our feedback, client experience and response times are second-to-none. As an example, Ten Lifestyle who manage the concierge for the likes of RBS, Couttes and Barclays premium card holders, say they will acknowledge your requests within 3 hours. We don't believe that's anywhere near good enough - our average time to load, allocate and notify the client of their request is under 2 minutes - and in 3 hours time with us your clients will be tucking in to their dinner at the exclusive restaurant that we booked for them singing your company praises.
Clients are kept abreast of their requests through all stages, with regular updates as we work on their behalf. We constantly seek feedback from clients to improve the service, and third party experts review our working practices from the wording of emails to client engagement.
Knowing your customer is key for any business endeavour. This is especially true when releasing a banking card open to the masses. How do you know who your good client are? How do you know who to target for campaigns, where to advertise your brand, how to build trust and loyalty, if you don't know much about your clients and their behaviour? Each month you will receive a complex report about the behaviour of your clients, so you can better understand your client..
This is where we can help - our concierge technology and Artificial Intelligence is the most advanced on the market, giving an insight into where your clients holiday, what they do in their spare time, where they eat, drink and stay overnight. We can identify key brands that traits and identify those clients that are key to your brand, and identify the best ways to both attract new clients and reward the current ones. We can look at your members' as a whole, or an individual member.. We can quickly tell history of each member, the number of requests they make, how many they actually complete on, and their spend levels (ie are they booking the Ritz or the Holiday Inn). It allows us to really quickly understand the client and tailor our responses to them.
We rely on client feedback to modify and improve the service. After each closed request the client is sent a feedback form to rate the service from response times, to quality of response, to the venue. And we are very proud of our results - with over 90% being positive - the best in the market. You will receive system logins which allow you to monitor in real-time the status. Morning and evening reports are generated each day to see trends, volumes, and statistics.
Each month an in-depth 50 page report is produced covering everything from trends and behaviour, to user engagement and feedback, to financials and sales, to staff and team productivity. We also highlight the strengths and weaknesses of the month and identify changes for the coming months. We also hold regular meetings with your team to discuss the project in more detail and understand your feedback.
We can completely customise your experience and brand it under your name. This includes such things as custom membership cards, custom newsletters, email addresses, dedicated phone lines, website, responses and etiquette, offers and rewards, brochures and much more.
We can excel your service to new levels with exclusive deals and offers just for your members. We can also offer them access that they will not find anywhere else on the market – from walking red carpets at premieres to backstage passes at gigs and use of our boxes and seats at football matches. A selection of offers / promotions in the past include:
• Sky & Fosters (Glastonbury backstage VIP access)
• EA Sports (Ryder Cup)
• SONY (Brits afterparty)
• Revolut (NFL London Series)
• St Andrew's University (Avengers Endgame premiere)
We believe there are only 3 concierge who have the capability and experience of managing major clients and sizes. Our business model is completely different to that of the other two, Quintessentially and Ten Lifestyle. We are privately owed which means we can implement changes quickly without having to to wait for shareholders decisions (as an example - the CEO of Ten Lifestyle owns less than 15% of his own company). We are the only profitable company of the three - with Quintessentially losing £3.4 million last year (source thisismoney) and more worryingly Ten Lifestyle losing over £8 million (source companies house filed reports). and their share prices tumbling by 75% in just 6 months to November 2018. At currently rates, both are due to run out of capital shortly.
We currently engage roughly 10% of the concierge market in comparison to our competitors, it equates to the same amount as Facebook had in comparison to MySpace. We all know what happened there.. Like Facebook, we are the fastest growing concierge company in the world and 2020/21 will see the company once again triple in size with major new contracts, partners, strategic staff hiring, and expansions announced.. These are very exciting times for our company.
We offer an exclusive service to our clients ensuring that we do not take on two companies in the same region or market sector at any time - why would a bank take on a concierge to gain the edge if that concierge is already providing services to a number of your competitors? It doesn't make sense to us - we work exclusively for you - and represent exclusively your brand to ensure we enhance your brand against your competitors.