Every company in the service industry, no matter how big or small, can benefit from having their own concierge service. Very few companies have the resources, expertise and infrastructure to implement this in-house.
To offer a solution which works for businesses of all sizes we have formed our ‘White Label’ service, which opens up our award winning service to your clients, all under your company name and branding.
Enjoy the latest news, tickets, VIP access, events and a global concierge in your pocket with the Sincura Concierge App.
Now available in a white label versions for you and your clients.
The Sincura Group Concierge are the world’s leading curators of luxury, allowing our members exclusive access to the very best the world has to offer.
Whether it's priority reservations at the finest restaurants in the world, access to exclusive private members' clubs, sourcing a rare watch, walking the red carpet at international film premieres, backstage passes at Glastonbury Festival, or the perfect weekend away - we have it all covered.
Our award winning concierge is based on three simple principles:
Being the best connected, our global contacts allow us to obtain the unobtainable.
Offering a private and personal one-to-one service to our members.
Being fair to our clients by offering the best priced concierge service on the market.
As a White Label Concierge client you can enjoy the following benefits:
Dedicated Concierge Team operating under your name
Full Reporting and Behavioural Analysis Suite
Fully customisable App, or seamless API integration into existing App
Dedicated Support – Phone & Email
Fully Branded Content - membership cards, welcome packs, newsletters and literature etc.
Dedicated Account Manager – monthly activity reports and behavioural analysis of your clients
We believe that adding concierge services managed by Sincura to your client offering will not only have a positive impact client acquisition and retention but, as (in essence) you will be offering an award winning concierge service in your name, you will gain great access and insight into the world affluent clients globally.
We are agile and can quickly adapt our service to suit the needs of our clients, and most importantly, the specific needs of your clients. Our key aim is to ensure engagement rates remain as high as possible, so that the value you add to your client’s lives would be very clear.
We have recently launched our Sincura Concierge App which can either be fully white labelled or the APIs can be seamlessly integrated into your app. It can even absorb all customer service, events and marketing functions, whilst being a convenient point of contact for clients requiring concierge assistance.
We have a wealth of experience in supporting a wide range of individuals with their lifestyle needs internationally, taking time consuming tasks off their hands and, when necessary, obtaining the unobtainable (private club memberships, sold-out tickets, exclusive destinations, one-off experiences etc.).
We are trusted by high net worth private clients, SMEs and multi-national corporations alike, and have won multiple awards around the world for our corporate offering.
Please see below for example white label clients and a number of case studies to see how we run our white label services.
The Sincura Group provide white label concierge services to a range of sectors, our most popular include:
Bank, credit card and wealth management companies
Managing the concierge requirements of premium and high worth clients.
Front-of-house concierge services for both residential and businesses properties.
Providing services to staff, helping manage their personal lives proven to increase productivity and reduce absenteeism.
Membership and reward schemes
For high spending or loyal clients of brands and companies. E.g. casino rewards for top level spenders.
Providing lifestyle services to clients moving to London to help them integrate into the capital.
Management and PA agencies
Delivering access to our network for agents and PA’s.
Including client entertainment, staffing solutions, PR, introductions and marketing.
Airlines, Travel agencies and private jets
complementing their service to clients including a concierge at their target destination.
providing services to enhance other concierge offerings– from our ticket service to our restaurant bookings.
THE SINCURA GROUP PROVIDE A WHITE LABEL CONCIERGE TO THE TENANTS AND RESIDENTS IN COVENT GARDEN:
Appointed By: Capco (Capital and Counties)
Type: On-site concierge based in the Covent Garden Piazza at core hours, off-site 24/7 support
Overview: The introduction of a concierge service was in line with the continuing transformation of Covent Garden into London’s world class district, a destination for food lovers and fashionistas alike, which has recently unveiled some of the finest residential properties in London.
SEE EXAMPLE DOCUMENTS BELOW
THE SINCURA GROUP PROVIDED A WHITE LABEL CONCIERGE SERVICE FOR REVOLUT'S TOP LEVEL USERS FROM INCEPTION TO NOVEMBER 2019
Appointed By: Revolut
Type: 24/7 off-site concierge between UK and Australia offices
Overview: Revolut is a digital banking alternative founded in 2015. In 2018 Revolut introduced a top-level membership called a “metal card” – offered to their high-net-worth clients. Included in this package was a worldwide concierge, managed and run by Sincura Partner Services, part of The Sincura Group.
With a dedicated team of over 50 staff to manage client requests, which averaged around 1,000 per day.
We developed our in-house system to efficiently manage and deal with requests and our algorithms and behaviour systems helped us understand the requests coming in from clients and enabled us to anticipate future enquiries. We offered full a full reporting suite; detailing anything from response times to categories of requests and feedback from clients.
Over 500 member requests were processed each day through the service, and the concierge team maintained an average response time of under 2 minutes with a complaint rate of 0.01%. No other concierge in the world maintained these statistics.SERVICE FEEDBACK
Repeatedly voted the world's best concierge, by being powered by Sincura your members have access to thousands of benefits and privileges with the best hotels, restaurants, clubs, spas, luxury products and practical services across the globe
We offer the most extensive range of services in the market all under one roof – out most popular include:
OUR HASSLE-FREE PREMIUM RESTAURANT RESERVATION SERVICE
We pride ourselves on our exceptional knowledge of the world’s gastronomic scene. Our highly skilled team, which includes former Michelin Maître-d’s and food critics, remain up to date with the latest launches, menu updates and popular hot spots.
Our members receive suggestions of where to dine to match their culinary tastes; from lively and trendy eateries to quiet and romantic hidden gems.
🛎️ Example Request - I am looking for a reservation for four people on Wednesday at about 8pm at Gordan Ramsey’s Lucky Cat.MORE FOOD
HOTEL RESERVATIONS AND RECOMMENDATIONS PAR EXCELLENCE
Our members are welcomed by the most exclusive and luxury hotels in the world.
Benefits often include:
Champagne on arrival
We can create full travel and hotel itineraries to ensure every stay is beyond expectation.
If members have already booked a stay, our concierge team will contact the hotel to ensure they’ re treated like royalty, from the moment of check-in all the way through to check-out.
🛎️ Example request - I am looking to book Soho House New York for 5 days from the 15th January. We would like a medium sized bedroom with great views for myself and my girlfriend.MORE HOTELS
OUR ONE STOP SHOP FOR EVERYTHING TRAVEL RELATED
Our Travel Team are here to build our members’ perfect holiday. With our worldwide partnerships, we can ensure the Sincura VIP experience is carried with you on your travels.
Enjoy local insider knowledge and itinerary building, use of airport lounges, preferential rates with our partner airlines, upgrades at hotels, use of our international car service, access to the finest restaurants and nightlife, and tickets to the most exclusive events; from the Monaco Grand Prix to Cannes Film Festival.
We pride ourselves on being able to provide a unique travel service; we assist with our members’ holidays through from the booking to return – a truly personal service.
Our team of travel consultants work with hundreds of destinations; whether it be once in a lifetime trip, a family holiday or a weekend away. We offer you the best financial protection in the industry and are fully covered by ATOL.
🛎️ Example Request - Can you recommend the best destinations to travel for winter sun with my family (two adults, two teenagers, and a small baby). We are looking for 7 days, with kid’s club and full itinerary to include tours.MORE TRAVEL
LEADING THE MARKET IN SOURCING VIP TICKETS
The Sincura Tickets team have two mission statements; to be able to source any ticket for any event, and to be able to beat any market prices.
We now supply tickets to around 180 hotel concierges, credit card schemes, corporate and private clients.
We are primary market; officially appointed by the leading venues and events across the globe and were chosen as the VIP ticket partner for the London Olympics 2012 and the Rugby World Cup 2015.
We manage the tickets, look after the artists, and produce the events, putting us in prime position to provide tickets at unbeatable prices.
Our most popular tickets include :
Film and Theatre - Cannes Film Festival, London Film Festival, Latest Film premieres, The Oscars, BAFTAs
Fashion - London Fashion Week, Paris Fashion Week, Milan fashion Week, New York Fashion Week, Victoria Secrets fashion show, Latest Fashion launches
Music - Leading music festivals worldwide, Leading music concerts worldwide, Music award ceremonies
Sport - Football, Athletics and Olympics, Horse Racing, Tennis, Motor Sports, Cricket, Rugby, American Football, Basketball, Polo, Baseball, Boxing
Society - Balls and Galas, Celebrity events (Heidi Klum’s Halloween Party, Elton John’s black tie and tiara ball, Leonardo DiCaprio charity event), Award Ceremonies, Exclusive society events (Vienna Masquerade Ball)
🛎️ Example request: I am looking for two tickets to the upcoming James Bond film premiere. Please can you secure these tickets for me?MORE TICKETS
YOUR UNFETTERED ACCESS TO THE PLACES TO BE AND BE SEEN
Indulge your passions with exclusive access and events from Sincura Clubs.
Sincura members automatically gain access to our specialist clubs, which have been created to offer place in which each one of our members have the opportunity to explore their interests. Whether it be a love for film, art, food, cars or flowers, we aim to facilitate whatever our members need to broaden their horizons.
🛎️ Example request: I am interested in your wine club to expand my collection.MORE CLUBS
Our team of researchers are here for all your ad-hoc enquiries; from advising where you can find an outdoor tennis court, to doing your dry cleaning.
We have a large team of researchers who hunt for those missing gems of information and are hand-picked to offer invaluable advice.
Our list of services is constantly growing and changing for our clients’ needs. If we don’t have a supplier, we will find one, our team of researchers are here to do the legwork for you. And our connections allow us to find the best service at the best price.
Our team are on-hand 24/7 for all your emergencies, whether it be emergency medical care or simply finding your lost luggage. We have a multi-lingual company and operate in most languages.
🛎️ Example request: I am in Barcelona and I have just cracked the screen on my iPhone. Can you find me the nearest repair shop?MORE ASSISTANCE
MANAGING ALL YOUR PROPERTY NEEDS
Sincura have partnered with global real estate providers, managers and private experts to offer direct services including residential sales and investments, development consultancy, buyer representation, valuations & surveying, planning, mortgage advice and property finance.
We hold the sole mandate to properties in the capital and abroad - all off-market; ranging from famous hotels to iconic landmarks, Kensington mews houses to stately homes.
🛎️ Example request: Could you please help me to find a serviced apartment to rent in Central Adelaide for 6 months from January? My budget is £12,000 a monthMORE PROPERTY
CONSUMMATE SUPPORT WITH ALL FAMILY EDUCATIONAL, PERSONAL, SOCIAL, HOME MANAGEMENT AND RELOCATION NEEDS
For over 10 years we have been delivering the highest calibre of specialist assessments, independent education consultancy and supplementary education management.
We are extremely privileged to work in close association with leading European independent schools, as well as foremost international universities.
Carefully considered advice - Our range of advisory and management services includes independent schools, university, private tuition management, specialist mentor management and selected recommendations for affiliated services.
Specialist Assessment - Our Academic Assessors are all EDEXCEL trained. Our SEN Assessors are not only members of their respective industry bodies but also actively advise the British Dyslexia Association and are regularly published in their specialist areas.
Tuition Management - We pride ourselves on our unique education management offering, which encompasses all aspects of their education, be it formal schooling, private tuition, mentoring and special educational needs support
Our team exercise their professionalism and empathy at all times. Members and their families can make use of our unique relationships with carefully vetted partners which include:
Healthcare - A full range of healthcare services, including private health and all medical services.
Childcare - Ensuring all your childcare needs are looked after; from suggesting nurseries, Au Pairs to arranging summer clubs.
Financial Services - Private family financial services, wealth management and financial planning.
Legal Services - Extensive experience and knowledge across a broad range of private legal services.
🛎️ Example request: I will be travelling to London this summer and we would like the following ... a house or apartment for 3 months, a private chauffeur, a tutor for our 2 children, and an onsite concierge.MORE FAMILY
YOUR LUXURY FASHION CONCIERGE AND STYLIST
From arranging Private Shoppers to VIP treatment in shops and sourcing hard-to-get gifts such as sold-out Hermes handbags and rare timepieces, we have a team on hand for all our members’ shopping needs.
🛎️ Example request: I’d like to surprise my partner with a private shopping experience in either Harrods, Harvey Nichols or Selfridges on their birthday. Please could you let me know what the options are for each?MORE SHOPPING
TRANSPORTATION THROUGH LUXURY AND COMFORT
Our team of automotive experts are here to deal with any request you might have; from changing your vehicle, which we all know can be a time-consuming and stressful experience, to sourcing rare vehicles. That is why our experts are the best contacts to have in your address book.
Through our worldwide contacts and relationships with a network of dealerships we have privileged access to the most sought after cars.
🛎️ Example request: Can you please book me a executive car to pick me up from my home to take me to Heathrow tomorrow morning at 7.15am?MORE CARS
LUXURY SPAS AND GROOMING
We hold partnerships with the very best spa’s, trainers, salons and health clubs, catering for both men and women alike. Members can make use of our unique relationships with priority bookings, complimentary memberships and trials, discounts and VIP services.
Our members are also invited to exclusive brand launches and private showcase evenings. Our most popular services include massages, gyms, private trainers, spas, doctor, dental and medical services.
🛎️ Example request: I'd like to go on a fitness-based wellness retreat in Europe in January. Can you recommend and book one for me, please? I will be travelling alone.MORE WELLBEING
UNDERSTANDING FINANCIAL MANAGEMENT AND ADVICE
The Sincura Group has its roots in London’s financial district and as a result we have always worked with the most prestigious commercial and private financial institutions. We have handpicked a team of financial experts to offer our members a full range of services.
Through our unique heritage, our members can enjoy complimentary consultations with a host of the leading financial services which are usually unavailable to the public. Our expert team is on hand to advise members on any financial matter.
🛎️ Example request: I need to file my end-of-year taxes. Please can you put me in contact with an affordable accountant?MORE FINANCIAL
HELPING YOUR BUSINESS AND KEY ASSETS GROW
The single most important asset in any business is people – be it your staff or clients. However, businesses are finding it increasingly difficult to recruit, reward, motivate and retain quality staff and clients in this market and a work/life balance has become a key 21st century issue.
In response to this problem, lifestyle management and corporate concierge services are increasingly being used by companies as a benefit; a benefit that builds genuine commitment amongst staff and client; a benefit that your staff and clients understand and appreciate; a benefit that also has a proven and positive impact on productivity – one that actually saves your business far more than it costs.
If you are looking to expand your business then we can help too. From fashion and beauty to restaurants and travel, we connect brands and businesses with their target audiences like no other company can.
PRESS AND NEWS - Our team have over 30 years’ combined experience giving us unique partnerships with leading publications, print and digital media, press offices, celebrity agents, brands and venues. We seek to fully understand the ethos of your company in order to form an in-depth public relations strategy. We pride ourselves in being the best connected network on the planet.
BUSINESS TOOLS - Sincura are the most technically advanced concierge on the market, resulting in us being awarded a major Research and Development Grant in 2019. We can create a CRM system for your company allowing you to log, manage and understand your clients and their requests.
SINCURA MEMBERS - Other PR companies stop at media coverage. We go further and introduce you directly to end users. As a concierge company we have a database of hundreds of thousands of subscribers, and an ever-growing member base of high net worth individuals. Our behavioural algorithms can match your product or service to our members and their lifestyles. If you are selling a Ferrari we can introduce you to members who drive similar cars, have the budget, and are actively looking for a new motor.
EVENTS - Our eventing arm have been involved with some of the largest events from festivals to Olympic planning, television and film events to company and product launches.
BUSINESS PARTNERSHIPS - Sincura hold all the relationships you need to set up and run your company – from legal, accounts, processing and staffing requirements.
STAFF AND CLIENT REWARDS - Our services are a great way to reward your staff. From one-off entertainment to an extra benefit offered to your clients it marks you out from the rest and adds to the services you provide.
🛎️ Example request: I am launching a new fashion business. Can you help me with business introductions, a personal CRM system, and on-going promotions.MORE BUSINESS
CHANGE YOUR WORLD FROM TIME-POOR TO MOMENT-RICH
With the help of our dedicated, hand-picked events team, we have access to the most exclusive experiences all over the world.
Have you ever wanted to train with a Premiership football club, play tennis against Boris Becker, trade punches with Amir Khan, kick goals with Michael Lynagh or skydive over a volcano? Maybe you want front row seats at Paris Fashion Week or backstage passes to meet your favourite band?
Experiences we have arranged for our members include:
Flying with the Red Devils
Climbing Mount Everest
Space training with the Russian Cosmonaut Centre
Diving with sharks
Racing The Stig at Silverstone
Watching Wimbledon from the Royal Box
Caddying for the stars of the Ryder Cup
🛎️ Example request: I would like to play golf at the Augusta National Golf Club with a PGA Tour Pro.EXPERIENCES
We showcase some of the finest venues and services the world has to offer through our member events.
We have an exciting programme of events for our members, which is carefully curated each year to include the most exclusive and special experiences.
With a varied program of social, cultural and sporting activities through the year, these occasions are free to attend for members and their guests.
Winter soirée: Meet & greet with key designers and exclusive access at Paris, London, Milan and New York Fashion Week
Spring soirée: Gold Star garden Q&A evening at the Chelsea Flower Show
Summer soirée: Private boat party at Henley Regatta and the Monaco Grand Prix
Autumn soirée: Private screening and Q&A with the Directors at the Cannes Film Festival
Sincura will once again be hosting 100 of our clients and guests on board our boat for opening day of Henley Regatta, where you can enjoy complimentary champagne whilst travelling up and down the river literally yards from the premium rowers at the event, with international, Olympic and local crews fighting it out for the titles.
Passengers on board can experience the thrills of the races and sights of the Thames from the open upper deck or their lunch and an intimate atmosphere of the lower deck saloon. In addition to watching the racing, you can take in the ambience of the enclosures, enjoying the array of restaurants, bars and shops available, as well as the charming views of Henley and the River Thames.HENLEY BOAT
24/7 SUPPORT FOR ALL YOUR EMERGENCY REQUESTS
Our team are on-hand 24/7 for all your emergencies, whether it be emergency medical care or simply finding your lost luggage. We have a multi-lingual company and operate in most languages.
🛎️ Example request: Example request: I have lost my wallet and need help.
Developed over 18 months to provide our members a intuative user experience, we see this as the future of luxury lifestyle.
Our app give your access to everything our exclusive membership delivers, all at a touch of a button. Members can navigate their account, access their membership details and upgrades; Utalise our private messaging to their lifestyle manage; Place requests for any of our services and view the latest lifestyle news and exclusive offers.
The app holds all the details and contact information of your Account Manager, should you want to discuss anything. Our request function offers an easy way to use any of our services, from finding you a limited edition Burkin to getting tickets to the latest film premiere or festival.
With our private messaging, you'll be continually updated with the progress of your request while having a convenient way should you want to update or change any details.
Do you want to be the first to know which restaurant, nightclub or venue is launching, when the latest films are being premiered, the fashion labels with new collections or private sales; or the hottest tickets in town. With daily updates our news service is used by everyone from newspapers and paparazzi photographers to socialites and those who want to stay one step ahead of the social scene.
Updated daily, We pride ourselves on offering our members up-to-the-minute exclusive insider information.
Whether it's looking for the best hotels in New York, the best restaurants in Paris, the best places to shop in Dubai, the must-see attractions in Barcelona or a month-by-month to Amsterdam, we have it all covered with our City Guides.
Our offers section is the key to access exclusive tickets and promotions from our worldwide partners, from film premieres to tickets for the Met Gala.
We not only source entry to whatever social event you desire but are able to exclusively offer our members some of the most sought after and sold out tickets, events and experiences.
The App learns your behaviour, likes and dislikes, and the more you use it the more it will tailor itself to you.
Our App has been designed to easily rebrand, re-skin, and re-release for clients. Options include:
• Initial splash screen. Our initial splash screen can be redesigned by Sincura specific for the Brand.
• Use of Brand and logo throughout.
• Colours and fonts can be changed to relevant branding.
• Text can be altered as required to be brand specific including support and product sections.
Should you already have an App you can seamlessly connect through our APIs into our back-end CRM system.
We believe your working practise should not be dictated by your software, and instead your software should work and be tailored to your business.
Developed over 6 years, our custom in-house CRM has grown into the advanced system on the market, acknowledged by Sincura winning a breakthrough research and development grant in 2019.
Our reporting suite and analysis enables us to understand and monitor usage of the service. We record all requests, trends, and commissions to better understand what members are looking at, engagement levels, interests and request patterns. It also allows us to subset the data dependent upon needs; including peer to peer comparison. Four our white label clients, it allows us to compare usage and interest to better understand customer behaviour. The system learns about preferences and will promote news and offers to members dependent upon their interests.
As well as ensuring quick response times, the analytics increase client satisfaction and feedback. The system has a proven effectiveness. As original incumbent Concierge for Revolut, Sincura received less than 0.01% negative feedback with live Revolut Client requests. The current incumbent, a company 10 times larger with huge resources, have received more than 5% negative feedback with live Revolut Client requests.
White label clients have access to our CRM system so at any time you can see the status, from number of open/closed messages to user behaviour. We also provide quarterly strategy reports where we analyse the service in more depth (examples available on request). As well as monthly reports we suggest phone calls at the start of each week with the account manager, and monthly on-site meetings.
Repeatedly voted the best concierge in the world for both personal and business clients, our multi-award winning team do it better than anyone else, 24 hours a day, 365 days a year, in every corner of the world.
We are very proud of the Sincura Concierge service – we continue to lead the industry with our quality of replies and response times. All requests are managed by humans; 24/7 from our London and worldwide offices.
Other concierges boast that they will acknowledge your concierge request within 3 hours – well we don’t believe that’s good enough! On average it takes less than 2 minutes for you to receive an acknowledgement that your request has been received, viewed, loaded into our system and allocated to an expert to start working on. We close 30% of requests within 10 minutes, over 60% within 2 hours and 99% within 1 business day.
In the same time it takes other concierges to acknowledge your request for a restaurant reservation, with us you should be booked in, sitting down, and enjoying the dinner we have organised for you.FEEDBACK