All companies in the service industry, no matter how big or small, can benefit from the convenience of their own dedicated concierge service.
Few companies have the resources, expertise, and infrastructure to implement this service in-house. But with Sincura’s White Label Concierge, our expert team delivers a solution that provides our award-winning services to you and your clients, all under your company name and branding.
Enjoy the latest news, tickets, VIP access, events, and a global concierge in your pocket with the Sincura Concierge App. Now available in a White Label version exclusively for you and your clients.
The Sincura team are dedicated to enriching every aspect of your life, which means your needs are the foundations of what we do.
We strive for excellence by providing a responsive, honest, and dedicated service. Your experience with us is everything.
But our goal is always to exceed all expectations, and for this reason we keep your convenience, comfort, and happiness at heart.
This is our promise to you.
From priority reservations at the world’s most exclusive restaurants, to luxury travel planning, VIP tickets for sold-out events, and once-in a-lifetime experiences, we enrich our members’ lives 24 hours a day, 365 days a year, in every corner of the world.
Our award-winning services are founded on three core principles:
Maintaining the best-connected network of global luxury contacts, allowing us to obtain the unobtainable.
Providing our outstanding private and personal one-to-one services for each and every one of our members.
Offering the best value, most efficient concierge on the market.
White Label Concierge benefits include:
Dedicated Concierge Team – working to meet all of your needs.
Full Reporting and Behavioural Analysis Suite.
Fully Customisable App, or seamless API integration into an existing app.
Dedicated Phone and Email Support.
Fully Branded Content – company literature including membership cards, welcome packs, and newsletters.
Dedicated Account Manager – providing monthly activity reports and client behavioural analysis.
In joining Sincura’s award-winning White Label Concierge services, you will be offering an exceptional and exclusive service to your clients under your own brand name, gaining unrivalled access and insight into the world of affluent global clients.
Cost
Sincura are the best priced white label concierge on the market with prices from just 50p per member per month.
Access
From exclusive restaurants to sold-out tickets, no other concierge has the access that we have.
Response Times
Other concierges claim a client will receive a response within 3 hours, and that’s simply isn’t good enough. Our average response time from a member of the Concierge tea is 2 minutes. We close 30% of requests within 10 minutes, and 60% within the time it takes other concierges to respond.
Client Journey
We are the only concierge that openly publishes our client feedback, and over 98% of our members say we exceed their expectations.
Staff
Our hand-picked staff are the best in the industry, and we offer a personal one-to-one relationship with our clients.
Technology Driven
We are recognised as the most technologically advanced concierge in the world, on our custom made CRM system, data and behaviour analytics, and our App.
Growth
We are the fastest growing concierge in the world, with our client base, staff and offices growing by an average of 30% each year.
Reviews
From Trustpilot to independent reports, we are repeatedly voted number 1. In an independent review in March 2019, the Revolut Metals Concierge (supplied by The Sincura Group) was voted the best credit card concierge on the market, ahead of AMEX, HSBC Premium, and Barclaycard.
Please see below for example white label clients and a number of case studies to see how we run our white label services.
The Sincura Group provide white label concierge services to a range of sectors, our most popular include:
Bank, credit card and wealth management companies
Managing the concierge requirements of premium and high-net-worth clients.
Serviced buildings
Front-of-house concierge services for both residential and businesses properties.
Incentives
Providing services to staff, helping to manage their personal lives with a proven increase productivity and reduction in absenteeism.
Membership and reward scheme
For high-spending or loyal clients of brands and companies, such as casino rewards for top spenders.
Relocation companies
Providing lifestyle services to clients moving to London to help them integrate into the capital.
Management and PA agencies
Delivering access to our network for agents and PAs.
Events
Including client entertainment, staffing solutions, PR, introductions, and marketing.
Airlines, Travel agencies and private jets
Complementing the service to clients, including a concierge at their target destination
Other concierges
Providing services to enhance other concierge offerings, from our ticket service to our restaurant bookings service
Our Covent Garden Concierge manages the requirements of the tenants and local business of one of London’s most vibrant and dynamic districts.
The introduction of our concierge service is in line with the continuing transformation of Covent Garden into London’s world-class shopping and dining district, which has recently unveiled some of the finest residential properties in London.
Appointed by Capco (Capital and Counties), we currently provide an on-site concierge based in the Covent Garden Piazza during peak hours, alongside 24/7 support managed off-site.
SEE EXAMPLE DOCUMENTS BELOW
In August 2019 Revolut hit 6 million users, with over 1,000 new members signing up each day.
With a company valuation of $1.7 billion, Revolut introduced a top-level membership ‘metal card’, offered to their high-net-worth clients. Included in this package was a worldwide concierge, managed and run by Sincura Partner Services, part of The Sincura Group.
With the Metals Service launching in August 2018, the following year saw 160,000 active Metals users, increasing daily by an average of 500.
Sincura had a dedicated team of over 50 staff internationally managing client requests, which averaged 1,000 per day. We developed our in-house system to efficiently manage and deal with requests, and over 90% of these were responded to within 1 minute and closed within half an hour.
We offered support from our UK team during core hours and our Australia team out of hours.
Our specialist algorithms and behaviour systems helped us to understand user requests and anticipate future enquiries. Our knowledge of the clients’ needs allowed us to offer a full reporting suite, detailing everything from response times to categories of requests and feedback from clients.
After 18 months Revolut expanded into territories not then covered by Sincura (Pan Asian), and as such Sincura were unable to maintain the contract. Within 6 months of Revolut appointing a new concierge, significant levels of negative feedback from clients saw Revolut’s cancellation of that concierge all together.
Above: Direct comparison stats between Sincura Concierge and Ten Group running the Revolut account
SEE EXAMPLE DOCUMENTS BELOW
Voted the world's best concierge, your members will have access to thousands of exclusive benefits and privileges with the best hotels, restaurants, clubs, spas, luxury products, and practical services across the globe. We offer the most extensive range of services in the market all under one roof. Our most popular services include:
OUR CONVENIENT RESTAURANT RESERVATION SERVICE
We are incredibly proud of our exceptional knowledge of the global gastronomic scene. Our highly skilled and connected international team, including former Michelin Maître-d’s and food critics, keeps our members up-to-date with the latest launches, menu changes, and most fashionable venues.
You can enjoy advice on where to dine to suit your culinary tastes, from lively, trendy spots to quiet and romantic hidden gems.
We offer a full booking service with priority reservations at the most exclusive restaurants around the globe.
🛎️ Example Request - I am looking for a reservation for four people on Wednesday at about 8pm at Gordan Ramsey’s Lucky Cat.
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HOTEL RESERVATIONS AND RECOMMENDATIONS PAR EXCELLENCE
Sincura Hotelier holds exclusive partnerships with the most renowned hotels worldwide. With access to an exceptional selection of luxury and boutique hotels, our Hotelier team, along with our Travel team, can source you the most suitable hotel rooms and suites wherever you travel.
We have curated a list of the most luxurious hotels and villas across the world for your convenience and comfort, ensuring an exquisite experience the moment you step through the door.
🛎️ Example request - I am looking to book Soho House New York for 5 days from the 15th January. We would like a medium sized bedroom with great views for myself and my girlfriend.
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OUR EXPERT TEAM FOR ALL THINGS TRAVEL
Sincura is your ticket to the perfect holiday or escape. With international partnerships and VIP access, we pride ourselves on offering a truly personal service – being on hand from booking to your safe return home.
Our expert Travel team can produce luxury bespoke itineraries, offer local insider knowledge of your destination, and ensure that every step of your journey is truly special.
We facilitate access to airport lounges, preferential rates with our partnered airlines, exclusive 5-star upgrades at hotels, and global access to the finest restaurants.
🛎️ Example Request - Can you recommend the best destinations to travel for winter sun with my family (two adults, two teenagers, and a small baby). We are looking for 7 days, with kid’s club and full itinerary to include tours.
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LEADING THE MARKET IN SOURCING VIP TICKETS
The Sincura Tickets team have two objectives: to source any ticket for any event – and beat the market prices.
We have exceeded these expectations. As the primary market, we now supply tickets to over 180 other concierges and agencies, and both private and corporate clients in the UK and Worldwide.
We enjoy the privileged position of exclusively representing some of the UK’s leading venues, teams, and events, and for this reason were selected as the VIP ticket partner for the London Olympics 2012 and the Rugby World Cup 2015.
Our most popular tickets include :
Film and Theatre
Cannes Film Festival, London Film Festival, Latest Film premieres, The Oscars, BAFTAs
Fashion
London Fashion Week, Paris Fashion Week, Milan fashion Week, New York Fashion Week, Victoria Secrets fashion show, Latest Fashion launches
Music
Leading music festivals worldwide, Leading music concerts worldwide, Music award ceremonies
Sport
Football, Athletics and Olympics, Horse Racing, Tennis, Motor Sports, Cricket, Rugby, American Football, Basketball, Polo, Baseball, Boxing
Society
Balls and Galas, Celebrity events (Heidi Klum’s Halloween Party, Elton John’s black tie and tiara ball, Leonardo DiCaprio charity event), Award Ceremonies, Exclusive society events (Vienna Masquerade Ball)
🛎️ Example request: I am looking for two tickets to the upcoming James Bond film premiere. Please can you secure these tickets for me?
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THE ULTIMATE ACCESS TO THE PLACES TO BE AND BE SEEN
Experience VIP nights, luxury venues, and the most exclusive private member’s clubs with Sincura After Hours.
We offer our members exclusive access to an extensive range of private clubs, bars, and global events through our established relationships with dedicated partners.
Our expert team of researchers can find the perfect evening tailored to your specific requirements, with every detail considered.
🛎️ Example request: I am interested in your wine club to expand my collection.
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PERSONAL ASSISTANCE
Our team of researchers are here for all your ad-hoc enquiries; from advising where you can find an outdoor tennis court, to doing your dry cleaning.
We have a large team of researchers who hunt for those missing gems of information and are hand-picked to offer invaluable advice.
Our list of services is constantly growing and changing for our clients’ needs. If we don’t have a supplier, we will find one, our team of researchers are here to do the legwork for you. And our connections allow us to find the best service at the best price.
Our team are on-hand 24/7 for all your emergencies, whether it be emergency medical care or simply finding your lost luggage. We have a multi-lingual company and operate in most languages.
🛎️ Example request: I am in Barcelona and I have just cracked the screen on my iPhone. Can you find me the nearest repair shop?
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MANAGING ALL YOUR PROPERTY AND HOME MANAGEMENT NEEDS
Home is where the heart is. It’s your haven, your private space, where you escape the stresses of public life. It’s also where an endless amount of work and domestic responsibilities lie. It takes time and commitment to keep a busy household running smoothly.
We have established relationships with the very best property advisors and estate agents to suggest only the most suitable options for you and your family.
With our expert knowledge and unprecedented supplier relationships, Sincura Abode services can help take all these responsibilities off your hands.
🛎️ Example request: Could you please help me to find a serviced apartment to rent in Central Adelaide for 6 months from January? My budget is £12,000 a month
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CONSUMMATE SUPPORT WITH EDUCATIONAL, PERSONAL, SOCIAL, AND HOME MANAGEMENT
Our Family service takes pride in facilitating everything you could possibly need for yourself and your family at home.
We help secure domestic staff for all of your family requirements, including international properties and second homes.
Our childcare and educational services are experts in ensuring your children have the very best start in life.
🛎️ Example request: I will be travelling to London this summer and we would like the following ... a house or apartment for 3 months, a private chauffeur, a tutor for our 2 children, and an onsite concierge.
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YOUR LUXURY FASHION, STYLIST, AND GIFTING SPECIALIST
The Sincura Styled team hold exclusive relationships with luxury fashion brands, department stores, and industry professionals around the world with access to rare and exclusive fashion items.
With every bespoke shopping experience tailored to your specifications, we can give you exclusive access to highly sought-after pieces, and expert advice on the latest trends to ensure that your wardrobe is always at the front of fashion.
Our gifting team can help source the perfect gift for any occasion, and are adept at finding unique presents for the loved one who has everything.
🛎️ Example request: I’d like to surprise my partner with a private shopping experience in either Harrods, Harvey Nichols or Selfridges on their birthday. Please could you let me know what the options are for each?
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LUXURY TRANSPORT IN STYLE AND COMFORT
Wherever you’re heading, our Sincura Carriages service can source the perfect transportation for your journey. Handling all the arrangements, we take the stress out of organising the most suitable transport, both in terms of cost and convenience.
We take pride in having expert partners in luxury travel with the opportunity to offer our clients the perfect balance of luxury, comfort, and style en route to their destination.
🛎️ Example request: Can you please book me a executive car to pick me up from my home to take me to Heathrow tomorrow morning at 7.15am?
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A SERVICE CENTRED AROUND YOUR MIND, BODY, AND SOUL
Wellbeing by Sincura is tailored to nourish your mind, body, and soul. We give you access to the very best spas and retreats across the UK and worldwide, all carefully curated by health and beauty experts.
With unique relationships, catering for both men and women, our expert team can ensure priority bookings for exclusive treatments, complimentary memberships, and free trials –everything you need for complete relaxation.
Enjoy exclusive VIP access to prestigious brand launches and private showcase events, and stay up-to-date with the best health and beauty products on the market.
🛎️ Example request: I'd like to go on a fitness-based wellness retreat in Europe in January. Can you recommend and book one for me, please? I will be travelling alone.
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EXPERT FINANCIAL MANAGEMENT AND ADVICE
The Sincura Group has access to leading experts in the field of financial management advice. With Sincura’s operational foundations in the global financial districts, Sincura has always worked with the most prestigious commercial and private financial institutions.
Sincura have hand-picked experts to offer members a full range of unique financial services and complimentary consultations that are not publicly available.
🛎️ Example request: I need to file my end-of-year taxes. Please can you put me in contact with an affordable accountant?
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HELPING YOUR BUSINESS AND KEY ASSETS GROW
From business travel, to events, hospitality, staff rewards and incentives, and expatriate support services, the Sincura Business team provides a bespoke business-orientated service to suit the needs of your company and help your business grow.
Whether you’re looking to expand your business network in a specific region or for introductions to high-profile contacts, we can make the necessary arrangements.
PRESS AND NEWS
Our team have over 30 years’ combined experience, meaning we have unique partnerships with leading publications, print and digital media, press offices, celebrity agents, brands and venues. We seek to fully understand the ethos of your company in order to form an in-depth public relations strategy. We pride ourselves in being the best connected network on the planet.
BUSINESS TOOLS
Sincura are the most technologically advanced concierge on the market, for which we were awarded a major research and development grant in 2019. We can create a CRM system for your company allowing you to log, manage, and understand your clients and their requests.
SINCURA MEMBERS
Other PR companies stop at media coverage. We go further and introduce you directly to end users. As a concierge company, we have a database of hundreds of thousands of subscribers, and an ever-growing member base of high-net-worth individuals. Our behavioural algorithms can match your product or service to our members and their lifestyles.
EVENTS
Our eventing arm have been involved with some of the largest events from festivals to Olympic planning, television and film events, to company and product launches.
BUSINESS PARTNERSHIPS
Sincura benefit from all the relationships you need to set up and run your company – from legal, accounts, processing, and staffing requirements.
STAFF AND CLIENT REWARDS
Our services are a great way to reward your staff. From one-off entertainment to an extra benefit offered to your clients, it sets marks you apart from the rest and adds to the services you provide.
🛎️ Example request: I am launching a new fashion business. Can you help me with business introductions, a personal CRM system, and on-going promotions.
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CHANGE YOUR WORLD FROM TIME-POOR TO MOMENT-RICH
With the help of our dedicated, hand-picked events team, we have access to the most exclusive experiences all over the world.
Have you ever wanted to train with a Premiership football club, play tennis against Boris Becker, trade punches with Amir Khan, kick goals with Michael Lynagh or skydive over a volcano? Maybe you want front row seats at Paris Fashion Week or backstage passes to meet your favourite band?
Experiences we have arranged for our members include:
Flying with the Red Devils
Climbing Mount Everest
Space training with the Russian Cosmonaut Centre
Diving with sharks
Racing The Stig at Silverstone
Watching Wimbledon from the Royal Box
Caddying for the stars of the Ryder Cup
🛎️ Example request: I would like to play golf at the Augusta National Golf Club with a PGA Tour Pro.
EXPERIENCES
SEASONAL EVENTS
We showcase some of the finest venues and services the world has to offer through our member events.
We have an exciting programme of events for our members, which is carefully curated each year to include the most exclusive and special experiences.
With a varied program of social, cultural and sporting activities through the year, these occasions are free to attend for members and their guests.
Highlights include:
Winter soirée: Meet & greet with key designers and exclusive access at Paris, London, Milan and New York Fashion Week
Spring soirée: Gold Star garden Q&A evening at the Chelsea Flower Show
Summer soirée: Private boat party at Henley Regatta and the Monaco Grand Prix
Autumn soirée: Private screening and Q&A with the Directors at the Cannes Film Festival
MORE EVENTS
24/7 SUPPORT FOR ALL YOUR EMERGENCY REQUESTS
Our team are on-hand 24/7 for all your emergencies, whether it be emergency medical care or simply finding your lost luggage. We have a multi-lingual company and operate in most languages.
🛎️ Example request: Example request: I have lost my wallet and need help.
Developed over 18 months to provide our members an intuative user experience, we see this as the future of luxury lifestyle.
The Sincura Concierge App offers a convenient and secure point of contact between users and their Concierge, allowing them to make requests and providing information based on their personal preferences.
From making reservations, travel arrangements, sourcing exclusive goods, and organising access to events, users can connect directly with their dedicated Concierge team through the app.
Our app Offers section ensures our clients stay ahead of the curve when it comes to exclusive tickets and promotions, including anything from film premieres to tickets for the Met Gala.
With our private messaging system, we ensure your clients will be continually updated with the progress of their requests, whilst also allowing clients to make changes and add updates to their request.
The app holds all the details of your Account Manager and how to contact them should you want to discuss anything.
Our app can be fully rebranded, or the APIs can be integrated into our client’s apps and/or website – providing seamless access to our services.
The App learns your clients’ behaviour; their likes and dislikes, and the more they use it, the more it will tailor itself to them.
Our App has been designed to easily rebrand, re-skin, and re-release for clients. Options include:
Initial splash screen. Our initial splash screen can be redesigned by Sincura specifically for any brand
Use of brand, colours, fonts and logo throughout
Literature can be altered as required to be brand specific, including support and product sections
Clients can customise the type of news and offers that are sent to their users. These can include specific promotions, articles or services your brand offers, and will be exclusive to your audience.
LEARN MORE
We believe your working practise should not be dictated by your software, and instead your software should work and be tailored to your business.
Developed over 6 years, our custom in-house CRM has grown into the advanced system on the market, acknowledged by Sincura winning a breakthrough research and development grant in 2019.
Each client has their own CRM built for them which they have full access to
Your Customer Relationship Management CRM) tool is the backbone of every business, allowing you to efficiently run your company, clients, members and staff
We see so many large companies using off-the-shelf CRM systems like Salesforce which we believe is wrong
We believe your working practise should not be dictated software, and instead your software should work and be tailored to your business.
Our CRM ensures that the journey the client has with us is second to none, and we lead the market when it comes quality of replies, response times, and understand our clients better than anyone else.
Each White Label client has their own custom built CRM - with full access for you and your team
LEARN ABOUT OUR CRM
Understanding your clients is key to providing them with a good service, which in turn results into strong customer relationships and new sales through positive word-of-mouth recommendation.
OUR BEHAVIOUR MODELLING
Repeatedly voted the best concierge in the world for both personal and business clients, our multi-award winning team do it better than anyone else, 24 hours a day, 365 days a year, in every corner of the world.
Other concierges boast that they will acknowledge your concierge request within 3 hours – but we don’t believe that’s good enough. On average it takes less than 2 minutes for you to receive an acknowledgement that your request has been received, viewed, loaded into our system, and allocated to an expert member of the team to start working on. We close 30% of requests within 10 minutes, over 60% within 2 hours, and 99% within 1 business day.
In the same time it takes other concierges to acknowledge your request for a restaurant reservation, with us you will already be booked in, sitting down, and enjoying the dinner we have organised for you.
But don't take our word for it - read the feedback from clients
FEEDBACK
