SINCURA WHITE LABEL CONCIERGE SERVICES

A PREMIUM CONCIERGE UNDER YOUR COMPANY NAME

Every company in the service industry, no matter how big or small, would benefit from their own concierge. Very few have the resources, expertise or structure to implement this in-house. That is why we offer our white-label concierge service to provide our award winning service to your staff, clients and guests under your company name.. As a White Label Concierge client you can enjoy the following benefits: 

- Your own dedicated phone number and email address
- Branded membership cards, welcome packs, newsletters and literature
- Dedicated concierge staff: either on-site or remote
- An account and service manager plus monthly reports and behavioural statistics of your clients
- Carefully created, branded and managed website


 sincura white label services concierge and staff rewards

EXAMPLE WHITE LABEL CLIENTS

The Sincura Group provide our white label concierge services to a number of sectors including:

 

Bank and Credit Card Companies: We represent major banks and credit card companies to manage the concierge requirements of their premium members.
- Serviced buildings: We provide front-of-house concierge staffing for serviced buildings both residential and businesses.
- Corporate staff incentives:  Companies offer our services to their staff to help manage their personal lives as a staff incentives. With a more balanced home/work life this increases productivity and reduces absenteeism.
- Membership and reward schemes: We provides a reward and incentive scheme for loyal clients, such as casino rewards for top level spenders.
- Relocation companies: We provide a service for clients moving to London to help them integrate into the capital.
- Management and PA agencies: We compliment existing management agencies to look after their clients, from PA’s who need access to venues they do not hold contacts with to large management agencies who would like to offer their clients enhanced services.
- Company services: We provide our services to companies for such things as client entertainment, events, staffing solutions, PR, introductions and marketing.
- Airlines and private jets: We provide our services to international jet companies to compliment their service and offer their clients itinerary buildings and an immediate concierge at their target destination. 
- Other concierges: We provide our services to enhance other concierge offering – from our ticket service to our restaurant bookings.
 


 

CASE STUDY: COVENT GARDEN CONCIERGE

THE SINCURA GROUP PROVIDE A WHITE LABEL CONCIERGE TO THE TENANTS AND RESIDENTS IN COVENT GARDEN:

case study covent garden concierge

Overview: Covent Garden Concierge manages the requirements of the tenants and the local business in one of the most vibrant and dynamic districts in London. The introduction of a concierge service is in line with the continuing transformation of Covent Garden into London’s world class district, a destination for food lovers and fashionistas alike, which has recently unveiled some of the finest residential properties in London.

Appointed By: Capco (Capital and Counties)
Type: On-site concierge based in the Covent Garden Piazza at core hours, off-site 24/7 support
Website: www.coventgardenconcierge.com
Phone | 0207 305 7007    Email: | info@coventgardenconcierge.com
Newsletters: click here for example newsletter
Brochure: click here to view a copy of the Covent Garden Concierge brochure
Monthly Account Usage Report: click here to view an example of the monthly report of client requests and activity
Quarterly Strategy report: click here to view an example review/strategy report


CASE STUDY - REVOLUT CREDIT CARD

THE SINCURA GROUP PROVIDE A WHITE LABEL CONCIERGE FOR REVOLUT CREDIT CARD USERS:

sincura concierge case study revolut credit card

Overview: Revolut Ltd is a digital banking alternative that includes a pre-paid debit card (MasterCard or VISA), currency exchange and much more. The London-based start-up was founded by Nikolay Storonsky and Vlad Yatsenko (Credit Suisse / Lehmans) and has over 6 million users, with over 350 million transactions totalling over £40 million. In 2018 Revolut introduced a top level membership called a"Metals Membership"; included in this package is a worldwide concierge, which is managed and run by Sincura Partner Services, part of The Sincura Group. Sincura have a dedicated team of over 20 concierges split between our office in the UK and Australia to offer 24/7 services By being powered by Sincura, Revolut Concierge is the only card concierge in the world to offer access to numerous events including Glastonbury Festival VIP hospitality, Avengers: Endgame film premiere and fan screening, Hamilton in London, Cannes Film festival VVIP packages and to be donated a complimentary private box at Wembley for use to entertain clients. amongst other things. Plus they can run the concierge with a fraction of the staffing requirements or expenses of another concierge

Appointed By: Revolut
Type: 24/7 On-site concierge
Client feedback : https://revolutadmin.com/revolut-concierge-feedback 

Websitehttps://thesincuragroup.com/join/credit-card-concierge.html
Email: | revolut@thesincuragroup.com
Newsletters: click here for example newsletter

Monthly Account Usage Report: click here to view an example of the monthly report of client requests and activity 


WHY CHOOSE SINCURA WHITE LABEL SERVICES?

We hold an unparalleled reputation in the industry, heightened by the fact that we were voted London’s Concierge Company of the Year., The Sincura Group maintain excellent client retention with many of our members joining us as unhappy members of rival concierges.

sincura concierge for credit card prices

By using Sincura as your chosen concierge service you will save over £500,000 a year for contracts of over 100,000 clients. That's the cost of a substantial London office, and the savings only get bigger as your numbers increase. We can offer these prices as we don't have shareholders to report to, we don't have company debts to pay back, we are not running the company at a loss, we don't pay our owners hundreds of thousands of pounds of salary each year, and we run the lightest service due to our technology and staffing. What takes over companies hundreds of concierges takes us a quarter of that - and the results show that we still consistently come out as the number one concierge on the market for clients feedback, retention, and quality of service.

sincura concierge prices for credit card services

• Our friendly and highly skilled team are hand-picked from the industry as experts in their fields..
• We have a multilingual team operating in English, French, Spanish, Russian, Scandinavian, and Polish to name a few.

• With our unique contacts and the weight of the clients we represent we hold unrivalled access across the globe from the best tickets to priority reservations.
• We provide you an insight into your clients that no-one else can.
• The Sincura Group already provide services for some the most prestigious corporate clients in the capital and have a tried and tested model that works.


sincura concierge premium banking and card services systems and technology

SINCURA IS THE MOST TECHNICALLY ADVANCED CONCIERGE SERVICE ON THE MARKET.

Most concierge companies use off-the-shelf Customer Relationship Management system such as Salesforce to manage their client requests. We decided to do things differently, to develop our own systems, systems built for our requirements rather than us working to the systems' requirements. They took 4 years to develop and constantly evolves to our needs. Our technology team is headed up by our director, Tony Baxter, who has installed a strong emphasis of Sincura being a technology driven concierge. Tony started writing code at the age of 8 on his father's BBC Micro and after studying computing, maths and finance at University he joined software house Logica as an architect for Fastwire, the world's fastest Swift messaging system as used by Bank of England and processing 200 financial messages per second / 5million per day.

After setting up his own software consultancy at the age of 22, he won IT contracts with Nomura (strategic data management), UBS (change the bank technology), DrKW (repo desk technology), Finansbanken, Norway (front office technology), RZB (front office technology). He then joined the Credit Suisse Asset management team to implement data and behaviour modelling strategies before finishing his IT career at Lehman Brothers. Since founding the Sincura Group it has always been his vision to bring the same strategies used by the major banks to the concierge industry, to both understand and predict client 

The systems allow us to log, categorise, manage and process requests quicker than anyone else, manage finances including sales and invoices, identify client behaviour, manage support and feedback, and generate reports for you. The systems are secure and scale-able and branded to your needs including the systems, phone apps, emails.


sincura concierge and technology revolut

software for concierge srvrices to understand and analyse their behaviour

concierge crm and analytics system learn about your clients likes and dislikes


best concierge app on the market

December 2019 sees the launch of our concierge app which is set to be the most advanced concierge app on the market. All credit card clients will have a version of this app, rebranded for them, for their members' use.

The Sincura Concierge app has been in development for 9 months now and will be released in December 2019. When developing our app we looked at our competitor apps and ran months of analysis and tests through them. We don't believe they work correctly or efficiently. For example, we enlisted the help of 5 premium banking clients who all had vastly different profiles - from their wealth, to their likes, to their age, to their localities. The app should have known this and presented answers, offers and promotions tuned to them. But it didn't.

Our app is different, it comes with in-built reporting, behaviour monitors, and watches the clients using the app to understand what they are reading, what they are engaging with, and build us a profile from their eyes.

the most advanced concierge app on the market

We offer three versions of our apps to our clients. You can use our Sincura app with unique dedicated membership numbers for your clients, have a re-branded version of our app exclusively for you, or we can offer you a number of pre-built pages which can be simply dropped in to your own app. All of the options connect to our back-end system for communicating with clients and for reporting and include the behaviour and data algorithms.

sincura concierge app for latest offers and news and rewards

In 2019 The Sincur Group were awarded a research and development grant for the continued development of our  technology as an industry leading and innovative concierge management system.


sincura concierge offer the best client experience and satisfaction for our card services

No other concierge can offer the response times or client engagement we do. The average time taken from receiving a new concierge request to loading it in the system, categorising it, allocating to the correct team and notifying the client it is now being processed is less than 1 minute. Over 30% of requests are fully closed within 10 minutes, over 99% within 1 business day.

Many concierge companies outsource requests to third parties, this takes time and means your service levels are in the hands of others. You are trusting your reputation to hundreds of partners who may not value the service the way you do.  We do things differently, with specialist in-house teams of experts in everything from restaurants and travel to tickets and well-being. It means your request is always handled in-house by an expert to the same high standard. 

Our personable and highly trained team are hand-picked experts in their respective fields, from ex Maître-Ds at Michelin restaurants to travel writers and hospitality managers. We operate 24 hours a day, 365 days a week, with support switching between our UK and Australia office. All of our staff complete extensive training in everything from using the systems, to data safety, to how to conduct with clients. We are a fully multilingual team. 

Our feedback, client experience and response times are second-to-none. As an example, Ten Lifestyle who manage the concierge for the likes of RBS, Couttes and Barclays premium card holders, say they will acknowledge your requests within 3 hours. We don't believe that's anywhere near good enough - our average time to load, allocate and notify the client of their request is under 2 minutes - and in 3 hours time with us your clients will be tucking in to their dinner at the exclusive restaurant that we booked for them singing your company praises.

Clients are kept abreast of their requests through all stages, with regular updates as we work on their behalf. We constantly seek feedback from clients to improve the service, and third party experts review our working practices from the wording of emails to client engagement. 


concierge statistics and reports for corporate clients


behaviour algorithms with sincura concierge

Knowing your clients is key to developing your services. And no-one can do it like us - our complicated algorithms give in insight into your clients' behaviour from the types of requests they log, to identifying your good and bad clients.

Knowing your customer is key for any business endeavour. This is especially true when releasing a banking card open to the masses. How do you know who your good client are? How do you know who to target for campaigns, where to advertise your brand, how to build trust and loyalty, if you don't know much about your clients and their behaviour? Each month you will receive a complex report about the behaviour of your clients, so you can better understand your client.. 

This is where we can help - our concierge technology and Artificial Intelligence is the most advanced on the market, giving an insight into where your clients holiday, what they do in their spare time, where they eat, drink and stay overnight. We can identify key brands that traits and identify those clients that are key to your brand, and identify the best ways to both attract new clients and reward the current ones. We can look at your members' as a whole, or an individual member.. We can quickly tell history of each member, the number of requests they make, how many they actually complete on, and their spend levels (ie are they booking the Ritz or the Holiday Inn). It allows us to really quickly understand the client and tailor our responses to them.

sincura concierge behaviour analytics and data modelling


understand client behaviour with sincura algorithms

data and client beahviour reports with concierge service

client reporting with sincura concierge request management system


client reports for concierge services with private banking

YOU WILL NEVER BE IN THE DARK WITH THE MOST IN-DEPTH REPORTS RANGING FROM CLIENT ENGAGEMENT TO TRENDS AND BEHAVIOUR. WE ENGAGE YOU AND YOUR CLIENTS TO IDENTIFY AND ADDRESS SHORTFALLS AND IMPROVE THE SERVICE.

We rely on client feedback to modify and improve the service. After each closed request the client is sent a feedback form to rate the service from response times, to quality of response, to the venue. And we are very proud of our results - with over 90% being positive - the best in the market. You will receive system logins which allow you to monitor in real-time the status. Morning and evening reports are generated each day to see trends, volumes, and statistics.

Each month an in-depth 50 page report is produced covering everything from trends and behaviour, to user engagement and feedback, to financials and sales, to staff and team productivity. We also highlight the strengths and weaknesses of the month and identify changes for the coming months. We also hold regular meetings with your team to discuss the project in more detail and understand your feedback.

sincura client report


sincura concierge service branded for you

Our company can operate under your name with your branding

We can completely customise your experience and brand it under your name. This includes such things as custom membership cards, custom newsletters, email addresses, dedicated phone lines, website, responses and etiquette, offers and rewards, brochures and much more.

branded concierge newsletter for you

example concierge rebranded brochure

sincura create newsletters for your company


 sincura can create special prmotions and rewqards for your clients

We can built elaborate member programmes from exclusive deals just for your clients.

We can excel your service to new levels with exclusive deals and offers just for your members. We can also offer them access that they will not find anywhere else on the market – from walking red carpets at premieres to backstage passes at gigs and use of our boxes and seats at football matches. A selection of offers / promotions in the past include:

• Sky & Fosters (Glastonbury backstage VIP access)
• EA Sports (Ryder Cup)
• SONY (Brits afterparty)
• Revolut (NFL London Series) 
• St Andrew's University (Avengers Endgame premiere)


sincura are the only profitable company

sincura are the only sustainable concierge company on the market

We believe there are only 3 concierge who have the capability and experience of managing major clients and sizes. Our business model is completely different to that of the other two, Quintessentially and Ten Lifestyle. We are privately owed which means we can implement changes quickly without having to to wait for shareholders decisions (as an example - the CEO of Ten Lifestyle owns less than 15% of his own company). We are the only profitable company of the three - with Quintessentially losing £3.4 million last year (source thisismoney) and more worryingly Ten Lifestyle losing over £8 million (source companies house filed reports). and their share prices tumbling by 75% in just 6 months to November 2018. At currently rates, both are due to run out of capital shortly.

We currently engage roughly 10% of the concierge market in comparison to our competitors, it equates to the same amount as Facebook had in comparison to MySpace. We all know what happened there.. Like Facebook, we are the fastest growing concierge company in the world and 2020/21 will see the company once again triple in size with major new contracts, partners, strategic staff hiring, and expansions announced.. These are very exciting times for our company.

We offer an exclusive service to our clients ensuring that we do not take on two companies in the same region or market sector at any time - why would a bank take on a concierge to gain the edge if that concierge is already providing services to a number of your competitors? It doesn't make sense to us - we work exclusively for you - and represent exclusively your brand to ensure we enhance your brand against your competitors.



sincura award winning concierge

email sincura tickets

telephone contact sincura