Elevate your client offering.
Few companies have the infrastructure to deliver a luxury service in-house. Sincura provides a seamless, award-winning solution completely branded to your company.
We provide the technology, the staff, and the access. We do the work—you take the credit.
Our award-winning service is built on three pillars:
Unrivalled Access: A global network that obtains the unobtainable.
Personal Service: Outstanding, one-to-one support for every member.
Unbeatable Value: The market’s most efficient and cost-effective concierge.
Global Access, 24/7. From exclusive dining and luxury travel to sold-out events, we enrich your clients' lives 365 days a year.
A Seamless Extension of Your Brand. We operate strictly under your name. From the app to the phone lines, your clients receive a fully branded experience that feels 100% in-house.
Key advantages include:
Highly trained experts acting strictly on your behalf.
Deep client insights via our Behavioural Analysis Suite.
Your own barnded app or seamless API integration.
Dedicated lines for your clients.
Full suite of tailored newsletters, brochures, and welcome packs.
Strategic monthly reviews, activity reports, and goal planning.
In joining Sincura’s award-winning White Label Concierge services, you will be offering an exceptional and exclusive service to your clients under your own brand name, gaining unrivalled access and insight into the world of affluent global clients.
Market-leading pricing starting from just 50p per member, per month.
Unrivalled access to exclusive dining and sold-out events. Repeatedly voted #1 for global connectivity.
Industry-leading speed. Our average response is 2 minutes, with 30% of requests closed within 10 minutes.
The highest retention rates in the industry. Over 98% of members report that we exceed their expectations.
Hand-picked industry experts offering dedicated, one-to-one personal relationships.
The world's most advanced concierge. Proprietary CRM, behavioral analytics, and custom app technology.
The world's fastest-growing concierge with 30% YoY growth. Financially secure and scalable.
Top-rated on Trustpilot and independent reports. Voted the #1 White Label Solution.
Officially the most decorated concierge company in the industry.
Discover how we power the world's leading brands. Explore our case studies below to see our white label solutions in action.
The Sincura Group provide white label concierge services to a range of business sectors, our most popular include:
Premium lifestyle management for high-net-worth clients and elite cardholders.
Five-star front-of-house services for residential developments and commercial properties.
Boost retention and productivity by managing your staff’s personal lives and to-do lists.
Elevate your VIP tier with exclusive access and experiences for your highest spenders.
Seamless lifestyle integration for clients moving to new cities, from schools to social circles.
Empowering private staff and agents with our global black book and unrivaled access.
End-to-end solutions for major festivals, sports hospitality, and bespoke client entertainment.
Destination management and on-the-ground luxury support for your jet-setting clients.
Bolster your existing offering with our white-label ticket inventory and dining network.
Sincura was appointed the exclusive concierge for Visa, Mastercard, and Diners Club Switzerland through Cornèr Bank in 2023.
Available 24/7, 365 days a year, the service operates in 4 languages (English, German, Italian, and French) with dedicated phone lines and a fully branded multi-language App and CRM.
The Result: Since transitioning to Sincura, client engagement and activity have increased by over 1000%.
VIEW CASE STUDY
French Luxury Fashion House Chanel runs shows and events globally for VIP clients and press. Sincura Concierge was appointed to elevate the experience for these esteemed guests.
Using custom technology to organize hundreds of daily requests, our on-site staff ensures every whim is met—from difficult restaurant bookings to bespoke itineraries.
The Result: Chanel focuses on the show, while Sincura ensures every guest feels like a true VIP outside of it.
VIEW CASE STUDY
As part of Capco's transformation of Covent Garden into a world-class district, Sincura was appointed to elevate the client offering for residential properties.
We provided on-site concierge teams in the Piazza alongside 24/7 remote support. This service became a key selling point for attracting and retaining residents.
The Result: Our reporting suite provided Capco with deep insights into resident behaviors and trends, helping shape the future of the district.
VIEW CASE STUDY
Sincura was the inaugural concierge partner for Revolut, supporting its meteoric rise to Unicorn status. We deployed a dedicated international team managing over 1,000 daily requests.
By developing bespoke algorithms and behavior modeling, we achieved a 90% response rate within 1 minute and closed most requests within 30 minutes.
The Result: We set the benchmark for fintech lifestyle services, providing full transparency through a custom reporting suite that detailed user trends and feedback.
VIEW CASE STUDY
Repeatedly voted the world's best concierge, your clients will have access to thousands of exclusive benefits and privileges with the best hotels, restaurants, clubs, spas, luxury products, and practical services across the globe.
We offer the most extensive range of services in the market all under one roof.
Your clients will not know that these services are being provided by an external company as everything is branded under your name.
You can see the extra benefits your clients' will have and the popular services to offer them:
Built at a cost of over £200k, the Sincura App is recognised as the most advanced concierge platform on the market — a true game-changer in luxury lifestyle management
Designed over 18 months and continually evolving, it offers members a seamless, secure way to connect with their lifestyle managers and make highly personalised requests, anytime, anywhere.
From making reservations, travel arrangements, sourcing exclusive goods, and organising access to events, users can connect directly with their dedicated Concierge team through the app. Our app Offers section ensures our clients stay ahead of the curve when it comes to exclusive tickets and promotions, including anything from film premieres to tickets for the Met Gala.
With our private messaging system, we ensure your clients will be continually updated with the progress of their requests, whilst also allowing clients to make changes and add updates to their request. The app holds all the details of your Account Manager and how to contact them should you want to discuss anything.
Rebrand, re-skin, and launch our solution as your own at a fraction of the cost of custom development. Customization options include:
Welcome clients into the app with a fully branded video intro.
Full integration of your unique brand colors, fonts, imagery, and logos.
Tailor service menus, support docs, and product sections to your specific industry.
Drive engagement by delivering exclusive company news, articles, and promotions directly to your users.
Highlight specific services or drive traffic to your website with custom header banners.
Already have an app? Use our APIs to seamlessly integrate our concierge services into your existing systems.
Your software should adapt to your business — not the other way around.
Developed in-house over six years, our bespoke CRM is recognised as one of the most advanced systems on the market, underlined by Sincura’s award of a breakthrough R&D grant in 2019.
Built, not bought.
We believe generic CRM systems limit exceptional service. Our fully bespoke White-Label CRM is purpose-built to manage clients, members, and teams — delivering unrivalled response quality, faster turnaround times, and a truly personalised client experience.
Every white label client receives their own custom-built system with full team access.
Understanding your clients is key to providing them with a good service, which in turn results into strong customer relationships and new sales through positive word-of-mouth recommendation.
Repeatedly voted the best concierge in the world for both personal and business clients, our multi-award winning team do it better than anyone else, 24 hours a day, 365 days a year, in every corner of the world.
Other concierges boast that they will acknowledge your concierge request within 3 hours. But we don’t believe that’s good enough. With Sincura, it takes on average less than 2 minutes for you to receive an acknowledgement that your request has been received, viewed, loaded into our system, and allocated to an expert member of the team to start working on. We close 30% of requests within 10 minutes, over 60% within 2 hours, and 99% within 1 business day.
In the same time it takes other concierges to acknowledge your request for a restaurant reservation, with us you should be booked in, sitting down, and enjoying the dinner we have organised for you.
Sincura are rated by you as "excellent" on Trustpilot.
We are the most decorated concierge and lifestyle company in the world.
We are the only concierge to openly publish clients' feedback.
But don't take our word for it - read our feedback from clients.
The Sincura Group is dedicated to making the world a better place.
As a company we donate part of all monies we receive, be it through memberships, tickets & hospitality, experiences or events, back into the youth of today to support their lives and their future prospects.
Through enriching your lives, we are also enriching so many more, from re-uniting incorrectly orphaned children with their biological parents to funding sports stars of the future. We thank you for your continued support on our mission.
