Cornèrcard Concierge: Powered by Sincura

Available 24/7, 365 days a year, our service is delivered seamlessly in four key languages—English, German, Italian, and French. Members enjoy access via dedicated multilingual phone lines, a custom-branded concierge app, and our proprietary global CRM platform.

Through advanced data reporting and client insights, we continually refine the Cornèrcard experience. Since Sincura took over the contract from Quintessentially Concierge, member engagement and service utilization have surged by over 1,000%.

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Cornèrcard Concierge Performance Metrics

We are extremely proud of our service standards, making the Cornèrcard Concierge unmatched in Switzerland for quality, speed, and reliability.

Member Feedback & Performance

Client satisfaction is the cornerstone of our white-label partnership. Following every request, Cornèrcard members are invited to rate their experience, allowing us to maintain the highest standards of service quality and performance optimization.

Cornèrcard Concierge: SPEED

While other companies may take up to three hours to respond, our average response time across 11,000 requests is just 2 minutes any time day or night. This efficiency has resulted in over 95% of users awarding us a five-star rating for speed.

Cornèrcard Concierge: QUALITY

Out of 11,000 requests, 99.8% were successfully fulfilled—figures unheard of in the industry. More than 85% of Cornèrcard users consistently rate the concierge service as five stars.

Cornèrcard Concierge: KNOWLEDGE

By leveraging member feedback, we constantly refine our network of partners and ensure our staff are the most educated and highly-trained in the Swiss market.