Covent Garden Concierge: Powered by Sincura

Sincura was appointed to elevate the resident and visitor experience as part of Capco's transformation of Covent Garden into a world-class shopping and dining destination.

We delivered a hybrid service model: a physical concierge presence in the Piazza during peak hours, supported by 24/7 global access via our remote team. This premium service was integral to the launch of the district's finest residential properties.

Beyond lifestyle management, our role was to build a community. By engaging residents and local businesses, we created a cohesive neighborhood feel while providing Capco with a sophisticated reporting suite to analyze behavior trends within this dynamic district.

Project Strategy & Analysis

Sincura dedicated the initial phase to deep-dive analysis, constructing a bespoke business plan with Capco to redefine the client experience within Covent Garden.

Resident Welcome Packs

To ensure high engagement, Sincura designed and distributed premium welcome brochures, personally introducing local residents to their new lifestyle service.

Community Newsletters

We curated branded newsletters to connect residents with local businesses, driving footfall and fostering a vibrant community spirit.