SINCURA REWARDS | CUSTOMER AND STAFF LOYALTY SCHEMES - AWARD WINNING CONCIERGE FOR YOUR CLIENTS

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LOYALTY SCHEMES

The Loyalty Scheme with Sincura grants a platform to excel your service to new levels with exclusive deals and offers all year round. From walking red carpets at premieres to backstage concert passes, whether rewarding staff or clients we offer a unique, personalised service like no other.


PREVIOUS LOYALTY SCHEME PROMOTIONS



Loyalty scheme promotion with Sky and Fosters

SKY & FOSTERS - GLASTONBURY BACKSTAGE VIP ACCESS


AN OVERVIEW

The largest greenfield music and performing arts festival in the world – Glastonbury Festival is truly unique. Taking place on Worthy Farm, a beautiful 900 acre site in the Vale of Avalon, Glastonbury offers a festival experience like no other.

From humble beginnings as a hippy festival in 1970, year after year the spirit and diversity of Glastonbury draws in record numbers, with world renowned artists lining up to be a part of something special. With over 800 live acts on over 80 stages in the three day extravaganza, there is something for everybody and every vibe. Glastonbury is the festival experience and whilst we might not be able to guarantee the weather, the 50th Anniversary is undoubtedly set to be another landmark year in festival history.


Tickets to Glastonbury Music Festival

 


Loyalty scheme promotion with EA Sports for the Ryder Cup

EA SPORTS - RYDER CUP


If you are looking to entertain your important guests and clients at the biggest and most prestigious golf events then look no further. Our golf hospitality packages offer you the chance to experience the best tournaments in luxurious VIP style.

With a full day of outstanding hospitality and world class golf, you are sure to have a memorable day with our golf hospitality packages.


Tickets to Ryder Cup Golf

 


Loyalty scheme promotion with Sony for Brits Afterparty

SONY - BRITS AFTERPARTY


AN OVERVIEW

The Brit Awards began in 1977 and have grown to become one of the biggest and most glamorous annual music award events.

The 2020 award ceremony returned to the O2 Arena in London with what was another sold out event with excellent music, breath taking performances and the unique opportunity to mix with the crème de la crème of the world’s music industry. Along with comedian Jack Whitehall hosting for a third successive year, performers included Sir Rod Stewart, who closed the ceremony, nominees Lizzo, Dave, Billie Eilish, Harry Styles, Stormzy, Mabel and Lewis Capaldi.


Access to the most exclusive brits afterparties

 


Loyalty scheme promotion with Revolut for the NFL London Series

REVOLUT - NFL LONDON SERIES


The brand new Tottenham Stadium, built on the site of White Hart Lane, staged electrifying NFL action for the very first time when NFL London 2019 took centre stage in London, starring four top NFL teams that went head-to-head at the cutting-edge 62,000 seater Tottenham Hotspur Stadium.

Wembley Stadium hosted two key game days as part of NFL London 2019, featuring four top NFL franchises who played under the iconic Wembley arch. The 3rd week of NFL London 2019 saw Cincinnati Bengals vs LA Rams at Wembley Stadium, before the final week of the NFL London series when the national stadium hosted Houston Texans vs Jacksonville Jaguars.


Premium tickets to NFL London Series

 


Loyalty scheme promotion with St Andrews

ST ANDREW'S UNIVERSITY - AVENGERS ENDGAME PREMIERE


Imagine walking the red carpet at film premieres, rubbing shoulders with celebrities, attending the most exclusive after-parties or sitting on a private yacht at Cannes Film Festival. With our unique relationship with the movie world, we are better positioned than anyone to ensure you can do just that.

The Sincura Group are one of the largest producers of film events and after-parties. We manage the stars, support film charities and hold unrivalled contacts within the industry allowing us to offer access that no one else can.


Avengers endgame premiere


SEE BELOW FOR OUR OTHER CORPORATE CONCIERGE MEMBERSHIPS



Questions about our membership? Our friendly team are here to help you.

MEMBERSHIP@THESINCURAGROUP.COM

0844 854 9220


CUSTOMER DATA MODELLING

Our in-house system is specifically developed to maximise our service levels for clients and members. In development for over 5 years, our system ensures that we efficiently manage requests for many clients, at the fraction of the staff and costs of others within the market.

Behavioural analytics combined with a full reporting suite ensures we understand the requirements of our clients, shows current trends and helps shape future strategies and promotions.


ANALYSIS AND REPORTING SUITE


We believe your working practice should not be dictated by your software, and instead your software should work and be tailored to your business. Developed over 6 years, our custom in-house CRM has grown into the advanced system on the market, acknowledged by Sincura winning a breakthrough research and development grant in 2019.


data analysis and reporting services available


Our reporting suite and analysis enables us to understand and monitor usage of the service. Monitoring client behaviour and consumer trends, our in-house system paints a picture to better understand what members are looking at, engagement levels, interests and request patterns. It also allows us to subset the data dependent upon needs; including peer to peer comparison. Within our loyalty scheme ventures, it allows us to compare usage and interest to better understand customer behaviour. The system learns about preferences and will promote news and offers to members dependent upon their interests. This is paramount for maintaining a high level of both customer communication and retention.



DATA MODELLLING



sincura concierge and technology revolut

software for concierge services to understand and analyse their behaviour


data and client beahviour reports with concierge service

client reporting with sincura concierge request management system


concierge statistics and reports for corporate clients


MORE BEHAVIOUR MODELLING

APP BRANDING FOR YOU



Our App has been designed to easily rebrand, re-skin, and re-release for clients. Options include:

• Initial splash screen. Our initial splash screen can be redesigned by Sincura specific for the Brand.
• Use of Brand and logo throughout.
• Colours and fonts can be changed to relevant branding.
• Text can be altered as required to be brand specific including support and product sections.


exclusive branding tailored to your company through our app


Should you already have an App you can seamlessly connect through our APIs into our back-end CRM system.

LEARN MORE

exclusive offers available with our app

EXCLUSIVE CLIENT REWARDS



Our offers section adequately compliments a reward scheme. With access to exclusive tickets and promotions from our worldwide partners, from film premieres to tickets for the Met Gala, our year-round offers allow loyal customers to be rewarded with once in a lifetime experiences.

We not only source entry to whatever social event you desire but are able to exclusively offer your clients a collection of the most sought after and sold out tickets, events.


CUSTOMER LEARNING



The App learns your behaviour, likes and dislikes, and the more you use it the more it will tailor itself to you.

app learning with sincura



STAFF REWARD INCENTIVES

At Sincura we offer bespoke, luxury business incentives, allowing employers to reward their staff with unforgettable experiences.

See some of our options below.



Fly in jets with trained pilots

FLYING

Fly with the red devils or jump with the parachute regiment.

 

Luxury stay at Pierce Brosnan's Malibu Mansion with exclusive tickets to the Mike Tyson vs Roy Jones Jr fight

EXPLORING

Become one of the select few in the world to climb Mount Everest.

 

Take the leap, travel to out of space and look back down on the Earth from the stars

SPACE

Space train with the Russian gargonaut centre.

 

Play against world tennis champions or sit back and watch from a luxury Royal Enclosure

TENNIS

Play against Wimbledon Champions or watch tournaments from the royal box.

 

Eat at Michelin Star Restaurants or step into the kitchen and become one of the chefs

FOOD

Enjoy chef’s tables in leading Michelin restaurants or cooking lessons with celebrity cooks.

 

Play golf with the best of the best

GOLF

Play golf on world renowned courses with golfing legends.

 

Take Vinyard tours with wine-tasting every step of the way

DRINK

Become the master of the chateaux and create your own wine.

 

Front row seating to exclusive fashion week shows

FASHION

Front row at London/ Paris/New York and Milan Fashion Weeks or private shopping after hours at Harrods.

 

Attend red carpets and walk with the stars at London Film Festival and Cannes

FILM

Attend Red Carpet Film premieres or Cannes Film Festival and exclusive parties.

 



SEE MORE INCENTIVES
Meet the Senior Team

Sincura employ over 50 staff globally to offer a 24/7 service to our many members.

Our personable and highly skilled team are hand-picked industry experts in their respective fields and are available around the clock to handle all your requests.

Our Senior staff can be seen below.




TONY BAXTER

DIRECTOR


Sincura Director


Since setting up the company, Tony has installed a strong emphasis on Sincura being the most technically advanced concierge on the market. His background is in the city where he developed trading and behaviour systems including Bank of England's Fastwire - the world's fastest financial message hub. Setting up his software consultancy at the age of 22 he won contracts with banks including Nomura, Credit Suisse, and UBS.

Tony is a keen sportsman, having represented England University at rugby and spent a season playing in South Africa. He has been swimming since the age of 8 and recently swam the English Channel.

As the son of a diplomat, Tony has travelled extensively and through his connections, sports and professional life he has developed a black book to die for. In 2011 Tony as voted one of the 100 most influential Londoners.


TARA LEERS

DIRECTOR


Sincura Director


Tara has 20 years’ experience in the luxury industries from interior design to Lifestyle management and has looked after some of the world’s most esteemed private and corporate clients. These range from company CEO's to Royals, both in the UK and internationally.

She was brought in to The Sincura Group in 2010 to head up the concierge services and her results were immediate with Sincura being voted London’s Concierge Company of the year within 12 months. Her attention to detail is key in ensuring the Group maintains its luxury essence and has expertise in strategy development; business build; and people and commercial leadership.


JAMIE GREEN

COO


Sincura COO


Jamie has over 21 years’ years of experience working with some of the most exciting brands in the world including Three, Adidas, Nestle and Sky, where he managed and delivered large scale strategic solutions within marketing, brand experience and events. It took Sincura 4 years of persuasion, but we finally snagged our man in 2019 as he joined Sincura as our COO.

2020 is an exciting year for Jamie as he oversees the continued success and growth of the Sincura Group, both in the UK and across the globe. With Sincura Russia going live at the turn of the year he turns his attention to our offices in USA and Ireland and overseas new private and corporate members.


NEIL BARTON

HEAD OF BUSINESS DEVELOPMENT


Sincura Head of Business Development


Joining us from the senior management team of Quintessentially, Neil's 2020 appointment proved a huge coup for Sincura. Neil learnt his trade at the internationally recognised brand, Harrods where he spent 6 years managing key private and corporate clients, as well as representing the business at high profile events.

Since then Neil has represented numerous prestigious brands including Haas and Williams F1 teams, Credit Suisse, Qatar Embassy, Google and Michelin. We are delighted to have his skill and experience available for our esteemed members. Neil's extensive experience working with large organisations means he is best placed to provide an insight into how concierge services can add value to any business.



Why choose our concierge service



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EMAIL US

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NEWS FILM TICKETS CONCIERGE BUSINESS WHITE
Created for you

The Sincura Group are the world’s leading curators of luxury, providing concierge services, unique lifestyle management, exclusive tickets, events and experiences to prestigious members worldwide.

Our award winning concierge is based on three simple principles:

... Being the best connected, our global contacts allow us to obtain the unobtainable.

... Offering a private and personal one-to-one service to our members.

... Being fair to our clients by offering the best priced concierge service on the market.

Our personable and highly skilled team are hand-picked industry experts in their respective fields and are available around the clock to handle all your requests.

PROUD WINNER OF CONCIERGE COMPANY OF THE YEAR

PROUD WINNER OF LUXURY CONCIERGE COMPANY OF THE YEAR 2020

READ OUR FEEDBACK

We are very proud of the Sincura Concierge service – we continue to lead the industry with our quality of replies and response times. All requests are managed by humans; 24/7 from our London and worldwide offices.

Other concierges boast that they will acknowledge your concierge request within 3 hours – well we don’t believe that’s good enough! On average it takes less than 2 minutes for you to receive an acknowledgement that your request has been received, viewed, loaded into our system and allocated to an expert to start working on. We close 30% of requests within 10 minutes, over 60% within 2 hours and 99% within 1 business day.

In the same time it takes other concierges to acknowledge your request for a restaurant reservation, with us you should be booked in, sitting down, and enjoying the dinner we have organised for you.

READ OUR FEEDBACK

Contact


MEMBERSHIP@THESINCURAGROUP.COM

0844 854 9220