There has never been a better time to become a concierge.
Busy lifestyles have made lifestyle support mainstream and accessible — from personal assistance and domestic staff to travel, events and social planning.
Across hospitality, service management is fast becoming the new standard.
Premium services once reserved for the wealthy few are now within reach for many more people.
The global concierge services market was valued at USD 750.80 million in 2021, with post-pandemic revenue projected to reach USD 1,190.89 million by 2030.
It took us more than ten years to build the systems, partnerships and reputation behind Sincura, creating the world's number 1 concierge and the fastest-growing, most profitable business in the industry.
Now we're offering you the chance to join the Sincura Group and give your own concierge franchise the best possible start.
And no one does it better.
90% of concierge companies fail.
Success takes more than a great idea, a black book of contacts, or a pipeline of potential clients.
Launching a concierge business means building your IT infrastructure and brand awareness, defining your memberships and service levels, and forming global partnerships — all at once.
Sincura gives you everything you need to get it right.
A great idea or excellent contacts alone don't guarantee success. Far from it.
David Beckham's sister closed her concierge business within twelve months, despite her many connections and celebrity endorsements.
She is just one of many who have tried and failed in this sector.
We studied how other global concierge companies run their franchise models, learned from their mistakes, and built a solution that actually works.
Quintessentially operates a traditional franchise model.
If you have the capital, you can generally buy in and trade under their name in a given country.
Feedback on this model has been mixed at best, with many franchisees reporting crippling fees, little or no support, a depreciating brand, and inconsistent service across offices.
A number of former Quintessentially franchise owners have since moved to the Sincura model to represent our brand instead — and are benefiting from the switch.
Ten Lifestyle doesn't franchise; instead it launches its own international offices.
While this gives them central control, feedback suggests they often lack the local knowledge and drive of an on-the-ground owner needed to help a business flourish — reflected in their financial results, with millions of pounds lost each year and no annual profit to date (source: Companies House filed reports, as of January 2024).
Their share price fell by 75% in just six months to November 2018.
Velocity Black reportedly raised $55.3 million to enter the concierge market as a digital-first solution.
Since then, they have burned through most of that funding in under ten years, reporting significant losses every year of trading (source: Companies House filed reports, as of January 2024) and an unsustainable balance sheet.
DOING THINGS DIFFERENTLY
We care about our brand, so it's in our own interest to make sure you succeed — and that you have every tool you need to get there.
Ours is a model that works: a true partnership where we invest alongside you.
There are three simple steps to our model.
Sincura International Franchise Partnership: Initial Licence Cost
Your initial payment secures the rights to a Sincura territory.
This gives you sole use of the Sincura name in that territory, and the right to trade within it.
Example prices:
Small territory: £30,000
Medium territory: £40,000
Large territory: £50,000
Continent: Price on application
Sincura International Franchise Partnership: Set-Up Fee
We invest alongside you to demonstrate our commitment to your business.
It costs us £30,000–£50,000 to set up each new territory, and we cover this cost to match your own investment.
That means both parties invest the same amount.
Your set-up fee investment: £0
Sincura's set-up fee investment: £30,000–£50,000
Sincura International Franchise Partnership: Ongoing Fees
Unlike other franchises that take a cut of your profits, we believe your profit should be exactly that — yours.
For your first two years of operation, you keep 100% of everything you make. You simply pay a flat £1,000 per month to cover the maintenance of your account including the technology and support from our team for managing international requests.
After your first two years, Sincura takes a royalty of just 2% of your net profit — one of the lowest rates in the industry, covering our ongoing support and the infrastructure behind your service.
It's a model built to keep more money in your pocket, for longer, while you build a sustainable, profitable business.
What you get as an International Franchise Partner
As a Sincura partner office, you'll manage your own region with the full backing of a multi-award-winning global company — sharing information, partnerships, knowledge and requests across the network.
You'll receive a full support hub designed around your success, and become part of the Sincura family.
Sincura Franchise: Concierge Website
You'll receive your own website, linked from every Sincura-related site, with the tools to maintain it and update local information and services.
Our suite of tools, training and in-house IT team also deliver SEO support to help it become the #1 concierge website in your region.
You'll receive dedicated Sincura email addresses for your whole team, along with a general office address.
You'll also have access to shared inboxes covering members, accounts, legal, tickets and general enquiries.
These are used across the Sincura Group, with each request routed to the relevant office.
Sincura Franchise: Client Brochures
You'll have access to company brochures, templates, business cards and full branding guidelines.
Most concierge companies rely on off-the-shelf customer relationship management systems such as Salesforce to manage client requests.
Recognising the unique demands of this industry, we chose a different path: building our own bespoke system, tailored to our business rather than the other way around.
It took four years to develop and continues to evolve with our needs.
The system lets us log, categorise, manage and process requests faster than anyone else — handling finances, sales and invoices, tracking client behaviour, managing support and feedback, and generating reports automatically.
It's secure, scalable, and can be branded to your needs, including across systems, apps and emails.
In 2019, The Sincura Group was awarded a research and development grant for the continued development of our technology as an industry-leading, innovative concierge management system.
Any company building its own CRM from scratch would spend millions to reach Sincura's level. As a franchise partner, you get it as part of the package.
Understanding our clients is key to delivering a premium, tailored service. That understanding drives strong client relationships, the highest retention rate in the industry, and new business through positive word of mouth.
Our reporting and analysis suite lets us monitor how the service is used.
We record every request, trend and commission to understand what members want, how engaged they are, their interests, and their request patterns — and we can segment this data however it's needed, including peer-to-peer comparison.
For white-label clients, this means understanding your customers in ways that inform marketing decisions and targeted promotions.
The results speak for themselves.
As the original incumbent concierge for Revolut, Sincura received under 0.01% negative feedback on live client requests.
The current incumbent — a company ten times our size with far greater resources — has received more than 5% negative feedback on the same type of requests.
Understanding our clients is central to delivering great service, which builds strong customer relationships and drives new business through word of mouth.
Our behaviour analysis suite monitors how the service is used, recording every request, trend and commission to understand engagement, interests and request patterns.
We're the only concierge on the market with AI this advanced, letting us segment data however it's needed, including peer-to-peer comparison.
Understanding our clients is central to delivering great service, which builds strong customer relationships and drives new business through word of mouth.
Our behaviour analysis suite monitors how the service is used, recording every request, trend and commission to understand engagement, interests and request patterns.
We're the only concierge on the market with AI this advanced, letting us segment data however it's needed, including peer-to-peer comparison.
Sincura Franchise: Global Partnerships and Venue/Partner Directory
VENUE DIRECTORY
Our database of restaurants, hotels, bars, clubs, spas and other venues is searchable by anyone across our global offices, complete with contact details.
PARTNERS DIRECTORY
Browse the partners we work with, from football clubs to airlines, and get straight through to the right contact.
As a franchise owner, you'll draw on our extensive, up-to-the-minute database of the best events, arts, entertainment, offers, benefits and privileges available to members worldwide.
Our newsletter facility lets you manage every newsletter sent to your client list.
The Sincura template makes it easy to build elegant newsletters, manage your contact lists, and schedule and send unlimited campaigns.
You can also draw on the travel, restaurant, ticket, event and film newsletters produced monthly by our own news team, tailored to your audience.
You'll have all the tools you need to manage your company finances, including the ability to:
• Raise new invoices
• Track invoice status
• Manage sales
• Review member fees and overviews
• Break down sales by client
• See client value and profitability
• Track company profit and loss
• Monitor financial trends
• Manage company overheads
You'll get social media accounts across YouTube, Twitter and Facebook, along with our posting guidelines.
If you'd like to launch your own Sincura magazine, template documents are ready for you to use.
Sincura Franchise: Celebrity Handbook
Our celebrity handbook gives you access to thousands of celebrities, business owners, agents and influencers.
Sincura Franchise: Staff Training and Global Support
Starting any business is daunting, but we support you every step of the way to help you succeed.
You'll have a dedicated account manager, full training, access to our global partners, and support from London and every other partner office.
It's proved to be the most successful franchise and partnership programme on the market, with every one of our partner offices reaching profitability within twelve months.
We also run a successful staff exchange programme, with selected local staff joining our London office for training while our staff join yours.
As a franchise owner, you'll have access to Sincura's multi-award-winning service, backed by a team with hundreds of years of combined experience opening doors to the world's most prestigious venues, events and goods for you and your clients.
Your members gain access to thousands of exclusive benefits and privileges with the best hotels, restaurants, clubs, spas, luxury products and practical services across the globe.
You'll be able to offer the widest range of services in the market, all under one roof, from day one.
You can also promote your business as part of a multi-award-winning concierge from day one, with all the recognition and goodwill the Sincura name carries.
Explore our most popular services below:
Technology Driven
Sincura is regarded as the most technologically advanced concierge in the world, giving our expert team the systems they need to keep our award-winning service ahead of the competition.
Our technology lets us work with exceptional efficiency, allowing us to outperform companies ten times our size with ten times the staff.
We believe your working practices shouldn't be dictated by your software — your software should be built around your business and its needs.
Developed over six years, our custom in-house CRM has become the most advanced system on the market, recognised with a research and development grant win for Sincura in 2019.
Our technology supports our team to make sure your experience with us is second to none, leading the market in quality of replies, response times, and understanding what you need before anyone else does.
As a franchise holder, you'll have your own CRM and full access to all of this technology.
After two years of development and an investment of more than £200,000, the Sincura app puts our award-winning services in your pocket, helping you make the most of life's most precious commodity: your time.
The Sincura app gives you access to our private messaging system, letting you chat in confidence with your dedicated concierge manager and request exactly the services you need. From reservations and travel to sourcing exclusive goods and securing event access, you can connect directly with our concierge team through the app, wherever you are in the world.
As a franchise holder, you'll have your own app, putting the service at your clients' fingertips.
Created for you
We're very proud of the Sincura concierge service, and we continue to lead the industry on quality of replies and response times.
Every request is handled by our expert team, 24/7, across our worldwide offices.
Other concierges promise to acknowledge your request within three hours. We don't think that's good enough. With Sincura, it takes an average of under two minutes for your request to be received, logged in our system, and allocated to an expert member of the team. We close 30% of requests within 10 minutes, over 60% within 2 hours, and 99% within one business day.
In the time it takes other concierges just to acknowledge a restaurant reservation request, you should already be sitting down and enjoying the dinner we've arranged for you.
Sincura is rated "Excellent" on Trustpilot by our clients.
We are the most decorated concierge and lifestyle management company in the world.
We are also the only concierge to openly publish client feedback.
But don't just take our word for it — read our client feedback for yourself.
The Sincura Group is dedicated to making the world a better place.
As a company, we donate part of everything we receive — through memberships, tickets and hospitality, experiences, or events — back into supporting the lives and future prospects of young people today.
By enriching your life, we're able to enrich so many more, from reuniting wrongly separated children with their biological parents to funding the sports stars of tomorrow. Thank you for your continued support of our mission.
INDUSTRY ANALYSIS
