We analysed the 2 other global concierges with UK head offices to understand how they did it - and learn from their mistakes to create a solution that works. Quintessentially run a franchise model. Anyone with the right money can operate a franchise, and trade under their name in a country. It has proved flawed, with many franchises folding, crippling franchise fees, and an inconsistent service level between offices. Ten Lifestyle has launched its own international offices. Though they have control they don't have the local knowledge or the drive of a local owner to allow the company to flourish - resulting in them posting worrying loses over £8 million (source companies house filed reports).
And their share prices tumbling by 75% in just 6 months to November 2018. You only have to look at their Russia offices to see this model doesn't work either.
The Sincura model is one that works - a partnership - where you own 50% of your local office, with Sincura investing the other 50%. We launch an international office in partnership with you - this means we invest as together as a true partnership. We supply our resources, train our staff, meet your clients and help with pitches, and involved you in global deals. By being invested we have your interest at heart and that way we all win together. You have the benefits of an award-winning concierge, the most advanced concierge on the market, to expertly grow your business and ensure it prospers.
As a Sincura partner office, you will manage your country or region plus have the support and facilities of a worldwide company for sharing information, partnerships, knowledge and requests. You will be provided with the following:
With the Ukraine and Australia partnerships proving highly successful in 2019, 2020 will see us launch 3 more partnerships.
Your own website with the facility to add local information. See an example for Australia and Ukraine. As well as your main website you will be given sub-domain allowing your team to create and produce geo-specific data.
Your own Sincura email addresses for all you're staff plus general emails to your office. You will also have generic (or shared) email addresses which include a dedicated members' line, account, legal, tickets and info. These are used across the Sincura Group with the relevant office managing the requests.
Access to the company brochures, templates, business cards, and branding guidelines.
Most concierge companies use off-the-shelf Customer Relationship Management system such as Salesforce to manage their client requests. Understanding the intricacies and unique nature of the industry we quickly realised that we would need a bespoke solution. We decided to do things differently and develop our unique systems, systems built for our requirements rather than us working to the systems' requirements. They took 4 years to develop and constantly evolves to our needs.
Our technology team is headed up by our director, Tony Baxter, who has instilled a strong emphasis on Sincura being a technology-driven organisation. Tony started writing code at the age of 8 on his father's BBC Micro and after studying computing, maths and finance at University he joined software house Logica as an architect for Fastwire, the world's fastest Swift messaging system as used by Bank of England and processing 200 financial messages per second / 5million per day.
After setting up his own software consultancy at the age of 22, he won IT contracts with Nomura (strategic data management), UBS (change the bank technology), DrKW (repo desk technology), Finansbanken, Norway (front office technology), RZB (front office technology). He then joined the Credit Suisse Asset management team to implement data and behaviour modelling strategies before finishing his IT career at Lehman Brothers. Since founding the Sincura Group it has always been his vision to bring the same strategies used by the major banks to the concierge industry.
The systems allow us to log, categorise, manage and process requests quicker than anyone else, manage finances including sales and invoices, identify client behaviour, manage support and feedback, and generate reports for you. The systems are secure and scale-able and branded to your needs including the systems, phone apps, emails.
• Logging and sending client requests both locally and globally
• Creating and managing staff tasks
• Loading and updating live members and member enquires
• Managing a staff database
• Generating reports and financial statements
• Loading and searching for partners
• Document portal with logos, images, brochures, terms and conditions, invoice templates, credit card payment gateways, procedures and newsletters
• Any other information the partner believes will be necessary or helpful to franchisee in franchisee's operation of the franchised business
Our publishing service allows you to create and send to clients elegantly displayed documents including newsletters, quarterly calendars, service lists, proposals and much more.
Lookup contacts from major venues around the world - including sports team, event spaces, hotels, restaurants and much more.
Up to the minute news on the best events, arts, entertainment, offers, benefits and privileges available to members worldwide. our newsletter facility allows you to manage all of your newsletters to your client list. The Sincura Template allows you to elegantly create your newsletter, contact management for maintaining your distribution lists and the ability to schedule and send unlimited newsletters. You can also use the travel, restaurants, tickets, events and film newsletters created by our own news team each month to tail them to your audience.
Our Press publisher allowing you to release articles directly to all the major press publications. it also allows you to reach out to over 25,000 brands and PR agencies for sponsorship and partnerships and updates you on the latest contacts with the press. You can also have use of our global reach with over 40,000 monthly hits on our website and 115,000 subscribers to our newsletters.
Our online registrations system allows you to manage your memberships and payments. It is fully customisable and can be set to take a monthly standing order or one-off payments. It also has a full reporting facility to understand and manage your members and their financial dealings. You can also raise and track invoices and can upon our resources of many contracts, terms and conditions, and partnership agreements. We have a full accounting and legal team to support your company from initial setup to managing disputes.
A full branding deck to include our company fonts, colours and presentation guidelines. You will also be given banners for emails and letter templates. / business cards..
Our celebrity handbook giving you access to thousands of celebrities, agents, and influencers.
Social media accounts including YouTube, twitter, Facebook - plus our guidelines for posting. Should you wish to launch your own Sincura magazine we have template documents that you can have.
Full reporting systems for understanding your clients and our behaviour analytics.
An initial pack of membership cards will be sent to you in the post (as part of the franchise welcome pack). These will be personally printed and tailored to your requirements for sending to your members An example membership pack will be sent to you in the post (as part of the franchise welcome pack). This is the welcome pack sent to members when they join and includes their membership card, membership wallet, brochures, calendar and the house rules. We will help you create your own membership pack..
The Sincura Concierge app has been in development for 9 months now and will be released in December 2019 - ready for go-live in January 2020. When developing our app we looked at our competitor apps and ran months of analysis and tests through them. We don't believe they work correctly or efficiently. For example, we enlisted the help of 5 premium banking clients who all had vastly different profiles - from their wealth to their likes, to their age, to their localities. The app should have known this and presented answers, offers and promotions tuned to them. But it didn't. Our app is different, it comes with in-built reporting, behaviour monitors, and watches the clients using the app to understand what they are reading, what they are engaging with, and build us a profile from their eyes.
With the initial development cost at over £100k, it will be the most advanced app anywhere on the market. And all concierge offices will have a version of their app, local to their market, for use for their clients.
Starting any business is daunting but we will support you every step of the way to ensure you are successful. You will have an account manager on-hand, full training, access to our global partners, and support from London and all other partner offices. It has proved the most successful franchise/partnership programme on the market with all of our partner offices making profits within 12 months.
We also run a successful staff exchange programme where a selection of your local staff will join the London office for training and our staff will join your office.
LEADING THE MARKET IN SOURCING VIP TICKETS
The Sincura Tickets team have two mission statements, to be able to source any ticket for any event and to be able to beat any market prices. We now supply tickets for some 180 hotel concierges, credit cards, and corporate and private clients. We manage the tickets, look after the artists, and produce the events putting us in an enviable position to provide tickets at unbeatable prices.)
A selection of our most popular ticket requests include:
• FILM AND THEATRE: including Cannes Film Festival, London Film Festival, Latest Film premieres, Oscars, and BAFTAs.
• FASHION: including London, Paris, and New York Fashion Weeks and latest fashion launches.
• MUSIC: including VIP access to leading music festivals worldwide, premium seats at music concerts, access to awards.
• SPORT including premium VIP access to Football, Athletics, Horse Racing, Tennis, Motor Sports, Cricket, Rugby, American Sports, and Boxing
• SOCIETY: including Balls and Galas, Celebrity events (eg Heidi Klum’s Halloween Party, Elton John’s black tie and tiara ball, Leonardo DiCaprio charity event), Award Ceremonies, and Exclusive society events (eg Vienna’ Masquerade Ball)
• ATTRACTIONS: including London sightseeing (eg London Eye, Zoo, River cruises, museums, tours)
Example question: I am looking for two tickets to the upcoming James Bond film premiere. Please can you secure these tickets for me.?
sOur tickets team continue to lead the market in football tickets and hospitality from simple matchday access to signed players' shirts and VIP experiences. We have partnerships worldwide from La Liga to the Bundesliga. We have direct relationships with the major clubs, leagues and tournaments; including:
• The Premier League
• Champions and Europa League
• England Internationals
• National and international cup matches (we have just signed a partnership with EUFA for Euro 2020)
As well as owning and managing boxes at major grounds (from Wembley to Schalke in Germany), we can arrange such things as training ground visits, mascots, and signed shirts from players.
We have an on-line theatre portal with over 400 seats available at any time. This is updated real-time with the latest availability and special offers. You can select shows, purchase tickets which will be emailed to you to print at home, and also select your seats.
• London theatre with musicals, plays, the Old Vic, National Theatre, Underbelly Festival and so much more
• Regional theatre including Birmingham, Cardiff, Liverpool and Manchester plus international access such as Broadway
• The arts including ballet, dance and opera.
• Events and exhibitions from Cirque du Soleil to the ideal home show
• Comedy from the west end to latest stand-up
• Attractions from sightseeing tours to zoos and aquariums
• Plus much more with special offers and dinner and show packages
As well as this we are the only concierge to have a dedicated allocation of tickets to Hamilton and Harry Potter, plus special VIP access from backstage tours to venue hires
OUR ONE STOP SHOP FOR EVERYTHING TRAVEL RELATED
Our Travel Team are here to build your perfect holiday. With our worldwide partnerships, we can ensure the Sincura VIP experience is carried with you on your travels.
Enjoy local insider knowledge and itinerary building, use of airport lounges, preferential rates with our partner airlines, upgrades at hotels, use of our international car service, access to the finest restaurants and nightlife, and tickets to the most exclusive events from the Monaco Grand Prix to Cannes Film Festival. We pride ourselves on being able to provide a unique travel service to our customers; we will see your holiday through from the booking to the coming backstage – a truly personal service!
Example question: Can you recommend the best destinations to travel for winter sun with my family of 5 (two adults, two teenagers, and a small baby). We are looking for 7 days, with kids club, and plenty of entertainment.
OUR HASSLE-FREE PREMIUM RESTAURANT RESERVATION SERVICE
We pride ourselves on our exceptional knowledge of the world’s gastronomic scene. Our highly skilled team, which includes former Michelin Maître-d’s and food critics, remain up-to-date with the latest launches, menu changes, and popular hot spots.
Example Question I am looking for a reservation for four people on Wednesday at about 8pm at Chiltern Firehouse tours)
CONSUMMATE SUPPORT WITH ALL FAMILY EDUCATIONAL, PERSONAL, SOCIAL, HOME MANAGEMENT AND RELOCATION NEEDS
Comprised of fully qualified educational, home-management, logistics, administrative, financial and legal experts as well as a team of personable friendly managers. Our dedicated team is at your service to ensure all your family affairs are handled with the utmost consideration.
EDUCATION: For over 10 years we have been delivering the highest calibre of specialist assessments, independent education consultancy and supplementary education management. We are extremely privileged to work in close association with leading European independent schools, as well as the foremost international universities.
• CAREFULLY CONSIDERED ADVICE: Our range of advisory and management services includes: Independent schools, university, private tuition management, specialist mentor management and selected recommendations for affiliated services.
• SPECIALIST ASSESSMENTS: Our Academic Assessors are all EDEXCEL trained. Our SEN Assessors are not only members of their respective industry bodies but also actively advise the British Dyslexia Association and are regularly published in their specialist areas.
• TUITION MANAGEMENT: We pride ourselves on our unique education management offering, which encompasses all aspects of their education, be it formal schooling, private tuition, mentoring and special educational needs support.
SOCIAL: We understand that your social life is of utmost importance and our team is on hand to ensure that your social calendar is up to date and expertly maintained.
• MANAGE YOUR DIARY: Our diary of events and VIP invitations ensure you never miss a hot event in your area; from the latest venue and product launches to summer parties.
• EXPAND YOUR NETWORK: We host regular Sincura soirées where you can meet other members, guests and expand your network.
• EVENT MANAGEMENT: Our event management team is expertly placed to organise any special occasions whether it be family days out or that perfect surprise birthday party.
PRIVATE & PERSONAL: Our team exercise their professionalism and empathy at all times. Members and their families can make use of our unique relationships with carefully vetted partners which include:
• Health Care: All manner of health care services including private health and all medical services.
• Childcare: Ensuring all your childcare needs are looked after.
• Financial Services: Private family financial services, wealth management and planning.
• Personal Assistance: Personal assistants for all duties and to help manage your affairs.
• Legal Services: Extensive experience and knowledge across a broad range of private legal services.
Example question: I will be travelling to London this summer and we would like the following ... a house or apartment for 3 months, a private chauffeur, a tutor for our 2 children, and an onsite concierge.
HOTEL RESERVATIONS AND RECOMMENDATIONS PAR EXCELLENCE
All Sincura members are welcomed by the most exclusive and luxurious hotels in the capital and abroad. Benefits include complimentary upgrades, preferential rates, champagne on arrival and late checkouts. Together with our travel team, we can create full travel and hotel itineraries to ensure every stay is above and beyond what you expect.
Example question: I am looking to book Soho House New York for 5 days from the 15th January. We would like a medium sized bedroom, with great views, for myself and my girlfriend.
YOUR UNFETTERED ACCESS TO THE PLACES TO BE AND BE SEEN
Looking for a night out? We have it sorted. We liaise directly with venue owners and the key decision-makers to ensure that you and your guests receive unparalleled treatment in the best late-night venues. As well as access our members can enjoy such things as complimentary entry (including your guests), table bookings and VIP entry with no queuing.
• BARS: We have partnerships with some of the best bars around the world, meaning we can offer you exclusive access.
• LUXURY NIGHTCLUBS: We offer access to some of the most luxurious and exclusive clubs around the capital and further afield.
• MEMBERS CLUBS: The Sincura Group is proud to have exclusive relationships with private members clubs around the world, our dedicated lifestyle managers can assist you with your application.
Example question: Can you recommend a lively bar with music on the beach in Malibu that I can take 8 of my friends next Saturday? We'd like to have a table outside please.
SOURCING RARE ITEMS
We can tailor bespoke shopping experiences which cater to your every whim. From private shopping at Harvey Nichols to our highly sought after Hermes handbag collection, we have pushed the boundaries of luxury and exclusivity.
• PERSONAL SHOPPING: Our team of personal shoppers are at your service. They will always work closely with you to make sure all your shopping needs are seen to. We are happy to source hard to find items or any must-haves.
• SOURCING IMPOSSIBLE TO GET ITEMS: From rare watches and handbags to books and artwork we have a team of experts who can hunt down those rare items you are looking for.
Example question: I’d like to surprise my partner with a private shopping experience in either Harrods, Harvey Nichols or Selfridges, please could you let me know what options and different experiences there are.
STYLED - YOUR LUXURY FASHION CONCIERGE AND STYLIST
The Sincura Styled team hold relationships with the major luxury department stores, fashion brands, and individuals around the world and are in-hand to assist with all your shopping requirements. We work alongside leading couture houses and PR agencies to ensure access to label launches, catwalk shows, trade events like the London fashion weeks and exclusive events. Our style consultants enable us to offer personal styling services as well as seasonal wardrobe management..
Example question: I would like to attend Paris Fashion Week in September, specifically the Dior and Chanel shows. Could you please provide me with what access you have and ticket option
CENTRED AROUND YOU AND YOUR MIND BODY AND SOUL
Curated by health and beauty experts our wellbeing & relaxation team are always updated with all the very best spas, trends in training, news regarding salons and health clubs.
We cater to both men and women in every facet. Members can make use of our unique relationships with priority bookings, complimentary memberships and trials, discounts and by appointment services. Our members are also invited to prestigious brand launches and private showcase evenings.
Example question: I'd like to go on a fitness-based wellness retreat in Europe in January, can you please book me into the energetic programme for 1 week at Palace Merano Espace Henri Chenot in Italy. I will be travelling on my own
TRANSPORTATION THROUGH LUXURY AND COMFORT
Our team of automotive experts are here to deal with any request you might have; from changing your vehicle, which we all know can be a time-consuming and stressful experience, to sourcing rare vehicles. That is why our experts are the best contacts to have in your address book. Through our worldwide contacts and relationships with a network of dealerships, we have privileged access to the most sought after cars.
• CHAUFFEURING: For chauffeured requests, we have access to a fleet of luxury cars – from Mercedes S Classes to Rolls Royce Phantoms, Range Rovers and Bentley Continentals.
• HELICOPTER TRANSFERS: We can provide helicopter transfers to all around the globe. to get you where you need to be when you need to be.
• LONG WHEELBASE CAR HIRE: We offer some of the most exclusive limousines in the UK, that provide comfort whether you be attending a party or a work meeting.
• LUXURY CAR HIRE: Our ever-expanding fleet of the latest makes and models of self-drive hire vehicles are available at the requested location in the U.K.
• PRIVATE JETS: Here at the Sincura Group we offer more than just quick travel with our Jet Transfers, giving you access to private lounges among other things.
Example question: Can you please book me a executive car to pick me up from my home to take me to Heathrow tomorrow morning at 7.15am?
A MODERN DAY BUTLER
Our home concierge service can source any product or service to enhance your domestic experience including cleaners, domestic staff, nannies, pet carers, interior designers, building suppliers and decorators. For those members that require full-time assistance, we have expertly trained, experienced, fully-fledged PA's and butlers. We aim to create a bespoke service like no other. Making sure that your life at home is as comfortable as possible.
• BUILDING SUPPLIERS: The Sincura Group has several builders at its disposal, whether it be a new extension or a conservatory/orangery, we have it covered.
• CLEANERS: We have connections with a variety of the best cleaners up and down the country, who are available to clean any property no matter what the facilities or size.
• DECORATORS: When it comes to decorating, nobody wants to do it, so here at The Sincura Group, we have assembled a wide range of painters and decorators to ensure that every wish is met.
• INTERIOR DESIGNERS: Whether you want to resign your whole house or just make one stunning room, our interior designers will turn a house into a home. Our interior design contacts are some of the best around.
• NANNIES: The Sincura Group has access to a wide range or Nannies to provide the best childcare around. Meaning you are free to live your life in the safe knowledge that your children are and the best care and supervision.
• PET CARERS: Give your pets the best treatments while you aren’t around, whether it be pet carers or sending them to a pet spa retreat, we will make sure that your pets are treated like royalty while you are away.
Example question: I’m looking for a full-time house keeper to look after our property in St. Tropez, could you please send me a list of the best candidates along with their resumes?
YOUR GATEWAY TO EXCLUSIVE EVENTS THROUGHOUT THE YEAR
Our events engage, educate and inspire. Whether it is your Christmas party, brand launch, promotion or wedding, our hands-on team are brilliant at making things happen; we work with thousands of partners to offer VIP services at unbeatable prices. We are a one-stop-shop and our team includes Designers, Managers, Runners, Sponsorship managers, Celebrity bookers, Promotions and PR. Whether you want to grow your business, connect with the right people or simply want our event production expertise, we are happy to produce your event with your aims and objectives in mind.
We also run regular events for our members to attend which showcase some of the finest venues and services your city has to offer. With a varied program of social, cultural and sporting activities throughout the year, the events are free to attend for our members and their guests. It is a great way to enjoy these venues first-hand, network with other esteemed members and meet more of our team.
Example Question: I am looking to organise a birthday party for my daughter’s 18th. Please can you help me?
ENJOY YOUR PASSIONS WITH EXCLUSIVE ACCESS AND EVENTS
We hold relationships with the most exclusive clubs and private member venues internationally and can assist you with your membership. As well as that we have several Sincura clubs available for our members including:
• CHAMPAGNE CLUB: With our champagne partners, we present the champagne club which will afford you the ability to try some of the best bubbles around.
• DINING CLUB: Exclusive dining events, restaurant launches and private events are among some of the things offered by the Sincura Dining Club
• FILM CLUB: The Film club offers access to premiere tickets and film events while offering the most up to date and exclusive film news.
• FLOWER CLUB: The Flower club sees the finest flowers delivered to your door monthly and will give you access to the best flower shows.
Example question: I am looking to gain membership to a number of private members' clubs in London – can you assist me?
EXPERTS AT MANAGING YOUR RESEARCH AND RECOMMENDATIONS
Our team of researchers are here for all your ad hoc enquiries, from asking what the weather will be like tomorrow and where you can find an outdoor tennis court to play, to places to mend your shoes, do your dry-cleaning or top up your mobile phone. Our staff are experts in the city, hand-picked to offer invaluable advice. And we have a large team of researchers who hunt for those missing gems of information. We can take the legwork out of your research and recommendations – and call upon years of collective expert experience and hundreds of thousands of past requests to tailor responses to you.
Example question: I am in Barcelona and I have just cracked the screen on my iPhone. Can you find me the nearest repair shop.
UNDERSTANDING FINANCIAL MANAGEMENT AND ADVICE
The Sincura Group has its roots in London’s financial district and as a result we have always worked with the most prestigious commercial and private financial institutions. We have handpicked a team of financial experts to offer our members a full range of services. Through our unique heritage, our members can enjoy complimentary consultations with a host of the leading financial services usually unavailable to the public. Our expert team is on hand to advise members on any financial matter. Please do not hesitate to contact your concierge to find out more.
• INDEPENDENT FINANCIAL ADVICE: We have access to a range of professional independent financial advisers, all which will help you to manage your asset portfolio and wealth.
• INSURANCE AND PROTECTION: The Sincura Group offers a range of insurance and protection policies to cover every aspect of your life including: life insurance, Medical insurance and mortgage protection.
• INVESTMENT/ WEALTH MANAGEMENT ADVICE: With wide access to a large team of bank advisers, we are fully equipped to help you develop and grow your wealth portfolio.
• TAX & LEGAL ADVICE: The Sincura Group has a designated team to deal with any issues involving tax or financial law.. This includes tax returns.
• MORTGAGE MANAGEMENT: With a wide range of mortgage advisers we can help you get a mortgage and assist with and questions you may have about what each scheme involves.
• PENSIONS: Our pension advisers are always on hand to help with any queries about pension schemes, along with assisting you on creating and managing the perfect scheme for you .
Example question: I need to file my end-of-year taxes – please can you put me in contact with an affordable accountant.
MANAGING ALL YOUR PROPERTY NEEDS
Our property management team are at your service whether it's managing discreet property portfolios or any other property needs. We have also partnered with global real estate providers, managers and private experts to offer direct services including residential sales and investments, development consultancy, buyer representation, valuations & surveying, planning, mortgage advice and property finance.
• ARCHITECTS: We have access to some of the best architects in the industry who will be able to help design and implement your perfect house or office.
• ESTATE AGENTS: We understand selling your house can be stressful, which is why we have a team of estate agents on hand to help you sell any of your properties.
• INTERIOR DESIGNERS: Our team of interior designers can transform any property into your dream.
• LETTING SERVICES: Our team of lettings agents are on hand to help you let out any property of yours.
• RELOCATION SERVICES: We are on hand to help your business move with ease, whether it be just a department or the whole business.
• REMOVAL SERVICES: Don't worry about moving homes
Example request: Could you please help me to find a new flat to rent in Knightsbridge. My budget is £12,000 a month
CHANGE YOUR WORLD FROM TIME-POOR TO MOMENT-RICH
Have you ever wanted to train with a premiership football club, play tennis against Boris Becker, trade punches with Amir Khan, kick goals with Michael Lynagh or bowl at Graham Gooch? Maybe you want front row seats at Paris Fashion Week or backstage passes to meet your favourite band? How about having a Michelin starred chef cook in your kitchen, drive against the Stig at Silverstone, or party with Elton John. Maybe dining with Royalty at Windsor castle is more your thing, or being your own Lord of The Manor, or learning magic with David Blaine.
If you want to get away why not be a herdsman and join the annual round-up of the reindeer in Lapland or train as an astronaut with the Russian Space Programme.about having a Michelin starred chef cook in your kitchen, drive against the Stig at Silverstone or partying with Elton John, maybe dining with royalty at Windsor Castle is more your thing, or being your lord of the manor, or learning magic with David Blaine if you want to getaway. Why not be a herdsman and join the annual round of the reindeer in Lapland or train as an astronaut with the Russian space programme..
HELPING YOUR BUSINESS AND KEY ASSETS GROW
The single most important asset in any business is people – be it your staff or clients. However, businesses are finding it increasingly difficult to recruit, reward, motivate and retain quality staff and clients in this market and a work/life balance has become a key 21st-century issue.
In response to this problem, lifestyle management and corporate concierge services are increasingly being used by companies as a benefit; a benefit that builds genuine commitment amongst staff and client; a benefit that your staff and clients understand and appreciate; a benefit that also has a proven and positive impact on productivity – one that actually saves your business far more than it costs.
If you are looking to expand your business then we can help too. From fashion and beauty to restaurants and travel, we connect brands and businesses with their target audiences as no other company can.
• PRESS AND NEWS: Our team have over 30 years’ combined experience giving us unique partnerships with leading publications, print and digital media, press offices, celebrity agents, brands and venues. We seek to fully understand the ethos of your company to form an in-depth public relations strategy. We pride ourselves in being the best-connected network on the planet.
• BUSINESS TOOLS: Sincura is the most technically advanced concierge on the market, resulting in us being awarded a major Research and Development Grant in 2019. We can create a CRM system for your company allowing you to log, manage and understand your clients and their requests.
• SINCURA MEMBERS: Other PR companies stop at media coverage. We go further and introduce you directly to end-users. As a concierge company, we have a database of hundreds of thousands of subscribers, and an ever-growing member base of high net worth individuals. Our behavioural algorithms can match your product or service to our members and their lifestyles. If you are selling a Ferrari we can introduce you to members who drive similar cars, have the budget, and are actively looking for a new motor.
• EVENTS: Our events arm has been involved with some of the largest events from festivals to Olympic planning, television and film events to company and product launches.
• BUSINESS PARTNERSHIPS: Sincura holds all the relationships you need to set up and run your company – from legal, accounts, processing and staffing requirements.
• STAFF AND CLIENT REWARDS: Our services are a great way to reward your staff. From one-off entertainment to an extra benefit offered to your clients it marks you out from the rest and adds to the services you provide.
Example request: I am launching a new fashion business. Can you help me with business introductions, a personal CRM system, and on-going promotions
As a partner you will need access to the following.
• Members. Though we will support you, you will be expected to generate business - through private and corporate members. This will either involve connections you already have in place or hiring sales and marketing teams. Our membership team will provide full training on how to pitch our services to members and close deals.
• Local partnerships. Though we hold many global partnerships, for your local market you will be expected to have a good black book. Our partnership team will provide full training on how to pitch to partners.
• Ability to grow. Most of our partnerships start with just one or two staff working remotely but quickly grow to offices with 20+ staff in as your business grows. You will need to able to cope with the growth.
• Financial stability. The license cost to start a partnership programme with us is typically around £25k - with Sincura investing the same amount. You will need to show us that you are financially stable and have the ability and resources to run the company. On average it takes 6 months for the company to become profitable.
• The right drive and attitude. The success of the partnership is largely down to you and we like to meet and understand all of our partners before we enter into relationships with you.
Our members typically have the following characteristics
High net worth (with an assumed salary of 150k+ a year and over £1million+ of assets for entry-level into our company.
• Cash-rich and time-poor
• Typically aged 30 - 55
• Men and women 60:40 split
• Many have PA's who we support
• In high powered jobs and have risen to the top of their industry. Includes business people, entrepreneurs, celebrities, sports stars and royals.
The one thing that all our members share is that they are looking for access to venues and service that they do not have direct access to
We offer the Following membership levels
The Film Club is a hub for all things to do with the red carpet, whether it be the latest news from the red carpet or the best access and tickets to film premieres.
Aimed for those members that want access to the most exclusive tickets and to attend the leading events. Benefits include access to VIP-only tickets, your own dedicated Tickets Concierge Manager for sourcing tickets at trade prices, latest news and offers before the public. Plus you will receive a special events diary at the start of each month with over 300 of the most exclusive events in your city - from fashion and restaurant launches to music and sport.
The Sincura Chrome membership is tailored toward members that would like a full concierge service with their own dedicated Lifestyle Manager, giving the member a personalised, one-to-one experience. Your manager will be available from 9am to 6pm, Monday to Friday (out of hours subject to request). They will be at hand for organising your private and social life, from restaurants, travel and nightlife bookings, to family and domestic services.
The Sincura Chrome Elite membership is aimed at members who need ‘that little bit extra’. You will receive your own Dedicated Chrome Elite Lifestyle Manager giving you more of a personal one-to-one experience. Your manager will be available to you for 24 hours a day, they will then initially discuss with you how to move forward regarding your schedule and sculpt a perfect scenario that works best for you.
The Sincura Ghost membership is the most in-depth and exclusive concierge membership available anywhere in the world. You cannot simply join this membership level, you need to be an existing chrome elite member. Twice a year our board meet to select eligible members who are invited to upgrade to the Ghost Membership and enjoy the incredible benefits associated with it.
The single most important asset in any business is people - be it your staff or clients. However, businesses are finding it increasingly difficult to recruit, motivate and retain quality staff and clients in this market and a work/life balance has become a key 21st century.
Every company in the service industry, no matter how big or small would benefit from their concierge. Very few have the resources, expertise or structure to implement this in-house. That is why we offer our White-label concierge service to provide our award winning service to your staff, clients and guests under your company name. As a White-label concierge client you can enjoy the following benefits::
- Your own dedicated phone number and email addresses
- Branded membership cards, welcome packs, newsletters and literature
- Dedicated concierge staff; either onsite or remote
- An account and service manager plus monthly reports and behavioural statistics of your clients
- Carefully created, branded and managed website website
Overview: Revolut Ltd is a digital banking alternative that includes a pre-paid debit card (MasterCard or VISA), currency exchange and much more. The London-based start-up was founded by Nikolay Storonsky and Vlad Yatsenko (Credit Suisse / Lehmans) and has over 6 million users, with over 350 million transactions totalling over £40 million. In 2018 Revolut introduced a top-level membership called a"Metals Membership"; included in this package is a worldwide concierge, which is managed and run by Sincura Partner Services, part of The Sincura Group. Sincura have a dedicated team of over 20 concierges split between our office in the UK and Australia to offer 24/7 services By being powered by Sincura, Revolut Concierge is the only card concierge in the world to offer access to numerous events including Glastonbury Festival VIP hospitality, Avengers: Endgame film premiere and fan screening, Hamilton in London, Cannes Film festival VVIP packages and to be donated a complimentary private box at Wembley for use to entertain clients. amongst other things. Plus they can run the concierge with a fraction of the staffing requirements or expenses of another concierge
Appointed By: Revolut
Type: 24/7 Remote concierge
While other concierges boasted that they will acknowledge a request within 3 hours – we didn’t believe that’s was good enough. On average it took less than 2 minutes for a client to receive an email acknowledging that their request has been received, viewed, loaded and allocated to an expert to start working on. We closed over 50% of requests within 10 minutes, 80% within 3 hours and 99% within 1 business day. In fact, at the same time that other concierge services would take to reply to your message we would have the clients sat in their restaurant enjoying their meal organised by us. We openly publish the Revolut feedback as we are so proud of what our clients are saying about us. We are the only concierge confident enough to do this and be judged by our clients. You can read the comments people leave for us - click below to see more
For more information and to register your interest please contact Tony Baxter (Director of the Franchise business) on either Tony@thesincuragroup.com or 0844 854 9220